Comments on: Full hotel, half a room http://www.elliott.org/the-troubleshooter/full-hotel-half-a-room/ Consumer advocate Christopher Elliott's site. Fri, 10 Feb 2012 05:25:00 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Carver http://www.elliott.org/the-troubleshooter/full-hotel-half-a-room/comment-page-1/#comment-72357 Carver Sat, 18 Jun 2011 14:52:00 +0000 http://beta.elliott.org/photos/full-hotel-half-a-room/#comment-72357 Chris You bring up an excellent ancilliary point.  When is it appropriate to threaten to contact the media as leverage in a dispute. Chris

You bring up an excellent ancilliary point.  When is it appropriate to threaten to contact the media as leverage in a dispute.

]]> By: Carver http://www.elliott.org/the-troubleshooter/full-hotel-half-a-room/comment-page-1/#comment-72358 Carver Sat, 18 Jun 2011 14:52:00 +0000 http://beta.elliott.org/photos/full-hotel-half-a-room/#comment-72358 Chris You bring up an excellent ancilliary point.  When is it appropriate to threaten to contact the media as leverage in a dispute. Chris

You bring up an excellent ancilliary point.  When is it appropriate to threaten to contact the media as leverage in a dispute.

]]> By: Jessie http://www.elliott.org/the-troubleshooter/full-hotel-half-a-room/comment-page-1/#comment-36273 Jessie Tue, 23 Mar 2010 07:22:30 +0000 http://beta.elliott.org/photos/full-hotel-half-a-room/#comment-36273 I cannot tell you how much I appreciate your final sentence of this column. I've thought a few times in reading your column that you must get hundreds of emails begging you to stretch forth your mighty hand and magically refund hundreds of dollars. I've worked in customer service talking to belligerent clients who think I have the same power and are angry when I do not use it. I cannot tell you how much I appreciate your final sentence of this column. I’ve thought a few times in reading your column that you must get hundreds of emails begging you to stretch forth your mighty hand and magically refund hundreds of dollars. I’ve worked in customer service talking to belligerent clients who think I have the same power and are angry when I do not use it.

]]> By: Mary H http://www.elliott.org/the-troubleshooter/full-hotel-half-a-room/comment-page-1/#comment-31333 Mary H Fri, 22 Jan 2010 13:24:21 +0000 http://beta.elliott.org/photos/full-hotel-half-a-room/#comment-31333 I have heard of a guy who started to disrobe in the lobby. As I recall, he got a room tout d'suite. Why would one not pass up Hotwire and deal directly with the hotel on its 800# in the first place? I wonder aloud. Sorry you felt used Chris, but your fan club respects you-- morning, noon, and night--and we know you keep keeping on. Laura, good for you. And thank you. I'll remember to use the Dept of Tourism angle if I ever have a situation such as yours. Luckily, the worst problems i have had with a chain so far is noisy air conditioning. But that seems a given in a rented room....... I have heard of a guy who started to disrobe in the lobby. As I recall, he got a room tout d’suite.
Why would one not pass up Hotwire and deal directly with the hotel on its 800# in the first place? I wonder aloud.
Sorry you felt used Chris, but your fan club respects you– morning, noon, and night–and we know you keep keeping on.
Laura, good for you. And thank you. I’ll remember to use the Dept of Tourism angle if I ever have a situation such as yours. Luckily, the worst problems i have had with a chain so far is noisy air conditioning. But that seems a given in a rented room…….

]]> By: Laura Gray http://www.elliott.org/the-troubleshooter/full-hotel-half-a-room/comment-page-1/#comment-1483 Laura Gray Thu, 01 Mar 2007 04:49:24 +0000 http://beta.elliott.org/photos/full-hotel-half-a-room/#comment-1483 My husband and I had the same thing happen with hotwire. We booked a 4 star hotel and paid in full. When we arrived we were told the hotel was sold out and that they would basically cut a suite in half and we would have to sleep on a pull out sofa bed!! My husband is 6ft4 and I have had 2 back surgeries.Needless to say we were none to happy. I called Hotwire from the hotel lobbby and they were absolutely no help. Matter of fact the rep had the nerve to say "well it's not like you don't know who you are sleeping with". I could not believe this. After threatning to call the Florida division of tourism,who I know frowns on these actions very seriously, we were suddenly found a room. They told us that this particular room was having maintence problems, and now they were fixed! How Conveinent! Just to let you know we hung out in the lobby and watched two other business men ck. in after us.It seemed as though they had no trouble finding rooms for them.. I guess they wanted full price instead of the discount price through hotwire.I will never book through this site again. Also every review I have written has mysteriously never shown up on a web site. Hmmm? Makes you wonder just who owns all of these travel sites!!!! Thanks for letting us vent. My husband and I had the same thing happen with hotwire. We booked a 4 star hotel and paid in full. When we arrived we were told the hotel was sold out and that they would basically cut a suite in half and we would have to sleep on a pull out sofa bed!! My husband is 6ft4 and I have had 2 back surgeries.Needless to say we were none to happy. I called Hotwire from the hotel lobbby and they were absolutely no help. Matter of fact the rep had the nerve to say “well it’s not like you don’t know who you are sleeping with”. I could not believe this. After threatning to call the Florida division of tourism,who I know frowns on these actions very seriously, we were suddenly found a room. They told us that this particular room was having maintence problems, and now they were fixed! How Conveinent! Just to let you know we hung out in the lobby and watched two other business men ck. in after us.It seemed as though they had no trouble finding rooms for them.. I guess they wanted full price instead of the discount price through hotwire.I will never book through this site again. Also every review I have written has mysteriously never shown up on a web site. Hmmm? Makes you wonder just who owns all of these travel sites!!!! Thanks for letting us vent.

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