Comments on: Filthy hotel, no refund

By: Regina

Regina — Sat, 05 Dec 2009 17:44:12 +0000

I have to say I’m with Hotwire on this one. First of all, this customer does not say much about the condition of his room. Was the bathroom dirty? Was the rest of the room dirty or was it just the carpet? Is a dirty carpet enough of a reason to leave a hotel? But the primary reason I’m not particularly sympathetic is that this property is a two-star hotel, a fact that the customer neglected to mention. A two-star hotel is probably not going to be very good; that’s obvious from the fact that it only has two stars. I wouldn’t even expect a two-star hotel to be clean. I’ve stayed in them, and I learned my lesson–no more. Sorry, but if you choose to stay in a two-star hotel, you take your chances. If this was the customer’s first time in a 2-star, maybe now it will be his last.

By: barbie45

barbie45 — Mon, 07 Sep 2009 12:13:18 +0000

i recall using a site called hotels.com several years ago fo a hotel in neworleans before katrina; the hotel.com site listed it as 4 stars; it was more like 2 stars; when i enquired about the rating system they said they left the rating up to each hotel what a laugh; now i prefer to use the hotels themselves rather than a third party.

By: Bill Foster

Bill Foster — Tue, 09 Jun 2009 18:22:49 +0000

I decided long ago to NEVER USE HOTWIRE although Priceline has always been a great result! It is NOT the opaque site, it is that Hotwire is a lousey company for customer service. Stay Away!!!!

By: jeff

jeff — Sun, 23 Nov 2008 15:29:40 +0000

i NEVER use any of these sites, i go straight to the website of the hotel chain i plan to stay in after searching for the best price. that way i can complain directly to the chain without having to go through these scammer sites. plus i ALWAYS bring my allersac travel sheet, just because you can’t see the filth doesn’t mean it’s not there.

By: aaron

aaron — Thu, 26 Jun 2008 02:01:04 +0000

I am a business traveler and have used Hotwire (aka: Conwire) as my primary source for hotel rooms since based on my comparisons had affordable rates. I have always had a problem with not knowing in advance the hotel policies and restrictions and felt that their lame excuses for why they do not list these details were nothing more than a con job to keep the funds from unsuspecting travelers. Well this week I have just become one of those unsuspecting saps. I reserved a room for the weekend so that my wife and I along with our sheepdog could go house hunting (am relocating), I reserved a room using Conwire (aka: Hotwire)and after completing the transaction and looking over the hotels amenities and location found out that they do not allow pets. When I tried to resolve this issue with the dumb clucks at HW I was told in no uncertain terms that I was SOL, weve got your cash and you should have known better and this was from a supervisor. In short I would STRONGLY recommend that everyone steer clear of these frauds and use Priceline or Expedia, you will have a better chance of getting your issues resolved by using these guys and if enough of us BOYCOTT Conwire they may get the hint and change their ways or I am hoping they will go by way of the DO DO Bird.