Comments on: Downgraded without a refund http://www.elliott.org/the-troubleshooter/downgraded-without-a-refund/ Consumer advocate Christopher Elliott's site. Fri, 10 Feb 2012 05:25:00 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: inothernews http://www.elliott.org/the-troubleshooter/downgraded-without-a-refund/comment-page-1/#comment-17854 inothernews Tue, 03 Mar 2009 15:46:37 +0000 http://www.elliott.org/?p=5903#comment-17854 Jasper, you really put it best! That is the most sensible argument I have seen thus far. Jasper, you really put it best! That is the most sensible argument I have seen thus far.

]]> By: Mike http://www.elliott.org/the-troubleshooter/downgraded-without-a-refund/comment-page-1/#comment-17824 Mike Mon, 02 Mar 2009 17:29:35 +0000 http://www.elliott.org/?p=5903#comment-17824 Jasper, i agree with you 100%. It is not up to the customer to care what the airline sells their seats at in whatever class. Based on the story, I could have bought a first class ticket for $100 on xyz flight, but then been downgraded to economy because I only paid $100??? Heck no. I contracted for a first class seat and that's what I expect. It is not my fault if the airline didn't collect enough money. That would be like me selling something on auction, then going back later and saying that I was giving you something different because I don't think you bid enough. And shame on Virgin for dropping the ball and making the customer threaten a lawsuit. Jasper, i agree with you 100%. It is not up to the customer to care what the airline sells their seats at in whatever class. Based on the story, I could have bought a first class ticket for $100 on xyz flight, but then been downgraded to economy because I only paid $100??? Heck no. I contracted for a first class seat and that’s what I expect. It is not my fault if the airline didn’t collect enough money. That would be like me selling something on auction, then going back later and saying that I was giving you something different because I don’t think you bid enough.

And shame on Virgin for dropping the ball and making the customer threaten a lawsuit.

]]> By: Jasper http://www.elliott.org/the-troubleshooter/downgraded-without-a-refund/comment-page-1/#comment-17783 Jasper Sat, 28 Feb 2009 19:06:05 +0000 http://www.elliott.org/?p=5903#comment-17783 Some merchants seem to forget that as a customer, you are buying a certain product. This is something completely different from spending a certain amount of money. When replacement is necessary (for whatever reason), a replacement of the *product* should be the matter at hand, not a replacement of *equal value*. A customer can not be held responsible for the pricing policy of a company. Some merchants seem to forget that as a customer, you are buying a certain product. This is something completely different from spending a certain amount of money. When replacement is necessary (for whatever reason), a replacement of the *product* should be the matter at hand, not a replacement of *equal value*. A customer can not be held responsible for the pricing policy of a company.

]]> By: Josh http://www.elliott.org/the-troubleshooter/downgraded-without-a-refund/comment-page-1/#comment-17779 Josh Sat, 28 Feb 2009 16:42:40 +0000 http://www.elliott.org/?p=5903#comment-17779 At the time of purchase, was there a difference between a discounted economy ticket on Virgin and the discounted premium class ticket on Virgin (that he purchased)? If so, Virgin owes at least that difference to the passenger, and as cash, not "vouchers". It doesn't matter what the dollar amount is at the time the transferred ticket; if you booked 4 seats at $100 each, and the cost of another airline's ticket is $200, would it be okay for the airline to say "We're only going to get you 2 seats, nothing else"? At the time of purchase, was there a difference between a discounted economy ticket on Virgin and the discounted premium class ticket on Virgin (that he purchased)? If so, Virgin owes at least that difference to the passenger, and as cash, not “vouchers”.

It doesn’t matter what the dollar amount is at the time the transferred ticket; if you booked 4 seats at $100 each, and the cost of another airline’s ticket is $200, would it be okay for the airline to say “We’re only going to get you 2 seats, nothing else”?

]]> By: Carver http://www.elliott.org/the-troubleshooter/downgraded-without-a-refund/comment-page-1/#comment-17778 Carver Sat, 28 Feb 2009 15:57:16 +0000 http://www.elliott.org/?p=5903#comment-17778 Airlines sell these weird tickets that are coach tickets but book in Premium. So when there are irrops, you end up in coach. That hardly seems fair. If I wanted a coach ticket, I would have saved myseld a bunch of money and bought a coach ticket. They should reclassifiy these tickets as premium tickets to prevent customer confusion. Airlines sell these weird tickets that are coach tickets but book in Premium. So when there are irrops, you end up in coach. That hardly seems fair. If I wanted a coach ticket, I would have saved myseld a bunch of money and bought a coach ticket. They should reclassifiy these tickets as premium tickets to prevent customer confusion.

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