Comments on: Continental sucks

By: Frustrated

Frustrated — Mon, 24 Oct 2011 02:40:00 +0000

Continental sucks. If you get David Wall (Salt Lake City) in customer service, you’re in trouble. He’ll accuse you of lying and put you on hold until you give up.

By: Tom Moore

Tom Moore — Fri, 11 Jun 2010 13:54:10 +0000

Continental customer service is horrendous. I have two credits that expired 30 days ago for $550 and they will not honor. I’m elite and have the Presidential Plus card, loyal Continental customer. I’m finished with this crappy airline. I flew Southwest twice in the last year and they bend over backward to assist and help you. Not only has the fair doubled to las vegas since the merger but the flight experience is horrible. SWITCH TO SOUTHWEST…Continental sucks.

By: mort herman

mort herman — Thu, 06 May 2010 16:37:31 +0000

Reading about all the complaints about this airline or that one – it seems to be a waste of time. They are truly equally bad. Perhaps exceptions are Lufthansa and Singapore. I remember when years ago, as a journalist, I flew an awesome amount and loved evry flight. (It’s true that I almost aalways was fortunate enough to fly first class) but today things are different. Yes, even in first class (I still fly that way but I now pay my own way.)
U.S. carriers no longer cut it. Seats are small, service is horrendous, and food, in any, by any standards is disgusting. And with few exceptions, the foreign carriers for the most part, are joining with their U.S. counterparts in downgrading service. Complaints fall on deaf ears and the demeaning delays by the security people just make things worse. The solution that I have discovered works for me: I now fly very rarely, I vacation close to home (no longer cruises four times a year) and find that home sweet home really is, I speak to my international friends by phone, often. It’s too bad, I really miss flying. c’est la vie!