I bought the Hyatt timeshare, so where are my 125,000 bonus points?


Nicole Speers purchases a Hyatt timeshare in Maui and was promised 125,000 Hyatt points as part of the agreement. She paid off the timeshare early — only two months after the contract was signed. But Hyatt didn’t live up to its side of the bargain.

Question: I purchased a timeshare from Hyatt in Maui in March 2017. With the purchase, I was promised 125,000 Hyatt points, to be deposited after payoff or six months of payments. I paid off the timeshare on May 23, 2017, and to date have still not received the points despite emailing and calling numerous times. I keep getting passed off to other departments and when I finally reach someone who promises to escalate the issue to corporate, I still never hear back and still do not have my points.

I would either like to have the 125,000 Hyatt points deposited in my account or I would like a check for the value of the points. — Nicole Speers, West Hartford, Conn.

Answer: Not getting your promised points after buying your timeshare (and paying in full in far less time than you had promised) must be very frustrating. You did everything right — got Hyatt’s promise in writing, and kept a paper trail when Hyatt didn’t immediately hold up its end of the deal.


It would have been nice if Hyatt had simply said, “Oops … we made a mistake and we’ll correct it right now,” but it didn’t. It passed you off to department after department, with additional promises it didn’t keep.

You could have escalated your case to the contacts we list on our site for Hyatt. But after so many attempts to resolve this on your own you wanted some help and came to us.

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We normally wouldn’t take a case involving a dispute on points, but we believed that this was actually a specific contract breach rather than a basic points case, so we agreed to look into it. Our advocate asked you for a copy of your contract, which you provided.

It turns out that you had a choice of either 125,000 points or a $1,506 refund, and you chose the points. You also wanted to resolve this as quickly as possible because you had been waiting four months, and were trying to make a hotel reservation with the points.

Armed with your contract we reached out to Hyatt on your behalf. Shortly thereafter you received your 125,000 points. We hope you enjoy your upcoming vacation.


Michelle Bell

Michelle worked in the travel and hospitality industry for almost two decades. Born in Germany, she has lived in 15 states and two foreign countries, and traveled to more than 35 countries. After living and working in Southeast Asia for several years, she now resides in New Orleans.

  • MF

    Perhaps the issue was not making payments for 6 months, and Hyatt didn’t know what to do?

  • cscasi

    If what Ms. Speers stated above, “I purchased a timeshare from Hyatt in Maui in March 2017. With the purchase, I was promised 125,000 Hyatt points, to be deposited after payoff or six months of payments. I paid off the timeshare on May 23, 2017”, was factual, they she met Hyatt’s requirement of paying off the Timeshare contract or paying on the contract for six months in order to get the points. She was due the points immediately after the payoff.

  • LonnieC

    Why should it require the services of a powerful consumer advocate to make a corporation do what it clearly should have done from the beginning? I’m happy for the OP, but under the circumstances Hyatt should have given her a substantial number of bonus points just for her inconvenience and aggravation.

  • kanehi

    Hyatt probably wanted her to bounce around and get her frustrated enough and drop the whole thing. Perseverance is the key.

  • LonnieC

    And my (unstated) point exactly. When a corporation does something like this, there should be consequences beyond simply agreeing to do what it should have done in the first place.

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