Comments on: A ticket change switcheroo http://www.elliott.org/the-troubleshooter/a-ticket-change-switcheroo/ Consumer advocate Christopher Elliott's site. Fri, 10 Feb 2012 05:25:00 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Liz Gray http://www.elliott.org/the-troubleshooter/a-ticket-change-switcheroo/comment-page-1/#comment-11081 Liz Gray Tue, 15 Apr 2008 19:25:24 +0000 http://beta.elliott.org/photos/a-ticket-change-switcheroo/#comment-11081 Hi I was wondering if you could help and/or advise me how to deal with a United Airlines problem. I have written letters to United, & to Mastercard...as yet to no avail.. The problem: I purchased 2 full fare r/t trip tickets and 2 things happened - First United changed the seats on our return flight without permission (for operational purposes they said) then we were downgraded to economy (not sitting next to each other)(The plane was also 2-3 late, switched boarding gates 3t) and were only offered a refund when I asked at our arrival in Newark- and, bottom line that have offered $94.00 per ticket. I think this is grossly wrong. We paid $1969.99 for one R/T first class from Boston to denver, with a return to ewr from Denver and thenn pd $1734.98 for 2nd ticket R/t to ewr/Denver. They have sent us 2 vouchers at $150. each - which frankly, they can have back - they are no use in solving this problem -(& I haven't yet read them for any restrictions!) I booked these tickets with a United booking agent who confirmed these were first class seats, and at same time given first class seat assignments for both ways. I rec'd email confirmation with all of this, which states the flight is "United FIRST", and with first class seat assignments. The reason they are offering the $94 credit is because, according to them, the class code (not on my confirmation) indicates these really weren't first class tickets, after all. And, the way they calculate ETC... COMES TO $94.00 EACH. (At EWR counter, I had been offer=red $114 each - & I said that doesn't cover the difference in cost & it was for their change . I went on line and found that United has the 2nd highest number of complaints of all domestic airlines listed- re: The Aviation Consumer Protection Division of the DOT - according to the Feb 08 Air Travel Consumer report, Table 6 in the Fares dept. Fares category is described as complaints about: "Incorrect or incomplete information about fares....etc etc,,,,, (and) level of fares in general.." Clearly, I am not the only one & they just do not care Any ideas to get us a fair fare refund!! Hi
I was wondering if you could help and/or advise me how to deal with a United Airlines problem. I have written letters to United, & to Mastercard…as yet to no avail..
The problem: I purchased 2 full fare r/t trip tickets and 2 things happened – First
United changed the seats on our return flight without permission (for operational purposes they said) then we were downgraded to economy (not sitting next to each other)(The plane was also 2-3 late, switched boarding gates 3t)
and were only offered a refund when I asked at our arrival in Newark- and, bottom line that have offered $94.00 per ticket. I think this is grossly wrong. We paid $1969.99 for one R/T first class from Boston to denver, with a return to ewr from Denver and thenn pd $1734.98 for 2nd ticket R/t to ewr/Denver.
They have sent us 2 vouchers at $150. each – which frankly, they can have back – they are no use in solving this problem -(& I haven’t yet read them for any restrictions!)
I booked these tickets with a United booking agent who confirmed these were first class seats, and at same time given first class seat assignments for both ways. I rec’d email confirmation with all of this, which states the flight is “United FIRST”, and with first class seat assignments.

The reason they are offering the $94 credit is because, according to them, the class code (not on my confirmation) indicates these really weren’t first class tickets, after all. And, the way they calculate ETC… COMES TO $94.00 EACH. (At EWR counter, I had been offer=red $114 each – &
I said that doesn’t cover the difference in cost & it was for their change .
I went on line and found that United has the 2nd highest number of complaints of all domestic airlines listed- re: The Aviation Consumer Protection Division of the DOT – according to the Feb 08 Air Travel Consumer report, Table 6 in the Fares dept. Fares category is described as complaints about: “Incorrect or incomplete information about fares….etc etc,,,,, (and) level of fares in general..” Clearly, I am not the only one & they just do not care Any ideas to get us a fair fare refund!!

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