Comments on: A ski vacation that was all downhill

By: Scott

Scott — Wed, 29 Oct 2008 19:16:08 +0000

I agree with Fred. Since she didn’t say so, it must have been her fault for missing the flight. So catch the next flight. The hotel was right.

By: Fred

Fred — Wed, 29 Oct 2008 14:56:19 +0000

“Unfortunately, we missed our flight…” Stop right there. This story feels incomplete…I’m guessing she didn’t miss her flight due to weather (since that would delay the flight as well). I don’t see why is the hotel responsible for a customer who just misses their flight. Was there no alternative to get there? I don’t see why Travelocity or any other OLTA should take care of this error. Chris, you’re right when you state that this customer got lucky. It’s a dangerous precedent when customers expect refunds for issues that were within their control.

By: Michele

Michele — Tue, 28 Oct 2008 16:56:09 +0000

the first time she missed her flight so rescheduled an entire weeklong vacation? there had to have been an alternative to get there, even if a bit late. in any event, even if she truly couldn’t get there, the hotel extended her credit, she rebooked and then cancelled again. I’m with the hotel on this one. next time someone has bronchitis? how many times were they supposed to say yes, we’ll keep holding this open for you until you finally actually decide to use it? its like holding them hostage. and, extending the credit to next season should’nt guarantee the rates. If those rates go up from what she originally paid, I assume she needs to pay the difference. I think the only reason she got the credit extended this time is because of the intervention and worry about bad publicity. But I don’t think they should have to worry about that in this case.

By: John V.

John V. — Tue, 28 Oct 2008 15:32:03 +0000

Why wasn’t travel insurance purchased?

By: Kittie

Kittie — Sun, 26 Oct 2008 15:41:19 +0000

Over five years ago I had booked a trip from Az to Tx through Hotwire to see my mom who was ill. I bought no insurance. Two days before my scheduled flight, my husband was killed. About two weeks later, my sister contacted Hotwire and was told if I faxed them a copy of the death certificate, they would refund all or part of my airfare. I did and they refunded it all. I was impressed and thankful.