Comments on: A mystery charge on a Madrid rental http://www.elliott.org/the-troubleshooter/a-mystery-charge-on-a-madrid-rental/ Consumer advocate Christopher Elliott's site. Fri, 10 Feb 2012 05:25:00 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Rob Scaife http://www.elliott.org/the-troubleshooter/a-mystery-charge-on-a-madrid-rental/comment-page-1/#comment-37670 Rob Scaife Thu, 15 Apr 2010 19:55:18 +0000 http://www.elliott.org/the-troubleshooter/a-mystery-charge-on-a-madrid-rental/#comment-37670 It's a little hard to understand how the credit card company could refuse the dispute. It was an unsigned slip for a charge the customer did not request or approve. How can the customer be forced to pay for it? The CC company's response suggests that merchants have carte blanche to add any charge thay want after you've left. It’s a little hard to understand how the credit card company could refuse the dispute. It was an unsigned slip for a charge the customer did not request or approve. How can the customer be forced to pay for it? The CC company’s response suggests that merchants have carte blanche to add any charge thay want after you’ve left.

]]> By: Roger Hyam http://www.elliott.org/the-troubleshooter/a-mystery-charge-on-a-madrid-rental/comment-page-1/#comment-37649 Roger Hyam Thu, 15 Apr 2010 14:25:08 +0000 http://www.elliott.org/the-troubleshooter/a-mystery-charge-on-a-madrid-rental/#comment-37649 I am trying to locate John Evans who has added a comment on February 4, 2008 - Can anyone help me? I am trying to locate John Evans who has added a comment on February 4, 2008 – Can anyone help me?

]]> By: Jim Calvert http://www.elliott.org/the-troubleshooter/a-mystery-charge-on-a-madrid-rental/comment-page-1/#comment-10326 Jim Calvert Tue, 25 Mar 2008 19:15:15 +0000 http://www.elliott.org/the-troubleshooter/a-mystery-charge-on-a-madrid-rental/#comment-10326 I was ripped off by Europcar in Madrid - they charged me $600 for 2 tiny dents above the wheel well that were probably already there. My VISA will refund me the damage charge if only Europcar will reply to my letters with a statement of what the damage was. I was ripped off by Europcar in Madrid – they charged me $600 for 2 tiny dents above the wheel well that were probably already there. My VISA will refund me the damage charge if only Europcar will reply to my letters with a statement of what the damage was.

]]> By: John Evans http://www.elliott.org/the-troubleshooter/a-mystery-charge-on-a-madrid-rental/comment-page-1/#comment-8567 John Evans Mon, 04 Feb 2008 19:37:10 +0000 http://www.elliott.org/the-troubleshooter/a-mystery-charge-on-a-madrid-rental/#comment-8567 Super CDW is a Spanish/French thing, although not usually that expensive. I seem to remember it covers tyres and windscreens, theft and 'underside damage', something very difficult to check at on hire, without a pit. If you are taking CDW (for peace of mind) then you should take Super CDW too. If you ask for it 'up front' the rate is normally minimal. Super CDW is a Spanish/French thing, although not usually that expensive.

I seem to remember it covers tyres and windscreens, theft and ‘underside damage’, something very difficult to check at on hire, without a pit.

If you are taking CDW (for peace of mind) then you should take Super CDW too. If you ask for it ‘up front’ the rate is normally minimal.

]]> By: Liam http://www.elliott.org/the-troubleshooter/a-mystery-charge-on-a-madrid-rental/comment-page-1/#comment-8525 Liam Sat, 02 Feb 2008 15:53:54 +0000 http://www.elliott.org/the-troubleshooter/a-mystery-charge-on-a-madrid-rental/#comment-8525 Yes, probably the unfavourable exchange rate difference between the date of the rental and the date of the refund. Yes, probably the unfavourable exchange rate difference between the date of the rental and the date of the refund.

]]> By: Jesse http://www.elliott.org/the-troubleshooter/a-mystery-charge-on-a-madrid-rental/comment-page-1/#comment-8252 Jesse Sat, 26 Jan 2008 18:53:59 +0000 http://www.elliott.org/the-troubleshooter/a-mystery-charge-on-a-madrid-rental/#comment-8252 Did I miss something??? Richard stated there was a charge for $300 USD, not $198 USD... is there something about this I missed? Did I miss something??? Richard stated there was a charge for $300 USD, not $198 USD… is there something about this I missed?

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