Comments on: A lost reservation in the rainforest http://www.elliott.org/the-troubleshooter/a-lost-reservation-in-the-rainforest/ The travel troubleshooter. Fri, 12 Mar 2010 23:58:02 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: 4 Things You Should Do Before Your Vacation http://www.elliott.org/the-troubleshooter/a-lost-reservation-in-the-rainforest/comment-page-1/#comment-23319 4 Things You Should Do Before Your Vacation Fri, 28 Aug 2009 10:07:31 +0000 http://www.elliott.org/the-troubleshooter/a-lost-reservation-in-the-rainforest/#comment-23319 [...] I read about lost hotel reservations on Chris Elliott’s blog. (Here’s just one example.)  If something got lost in the reservation process, it’s best that you get the issue [...] [...] I read about lost hotel reservations on Chris Elliott’s blog. (Here’s just one example.)  If something got lost in the reservation process, it’s best that you get the issue [...]

]]> By: 4 Less Obvious Things You Should Do Before Your Vacation http://www.elliott.org/the-troubleshooter/a-lost-reservation-in-the-rainforest/comment-page-1/#comment-13319 4 Less Obvious Things You Should Do Before Your Vacation Thu, 10 Jul 2008 14:44:25 +0000 http://www.elliott.org/the-troubleshooter/a-lost-reservation-in-the-rainforest/#comment-13319 [...] I read about lost hotel reservations on Chris Elliott’s blog. (Here’s just one example.)  If something got lost in the reservation process, it’s best that you get the issue [...] [...] I read about lost hotel reservations on Chris Elliott’s blog. (Here’s just one example.)  If something got lost in the reservation process, it’s best that you get the issue [...]

]]> By: Mr. Big Stuff http://www.elliott.org/the-troubleshooter/a-lost-reservation-in-the-rainforest/comment-page-1/#comment-11555 Mr. Big Stuff Sat, 26 Apr 2008 16:45:09 +0000 http://www.elliott.org/the-troubleshooter/a-lost-reservation-in-the-rainforest/#comment-11555 Actually, the key to this story is "hotels.com." As a twenty-five-year veteran of the hotel industry I can say with one hundred percent certainty that third-party bookings are NEVER secure. That is like painting a sign on your forehead that says "please, ruin my vacation!" Don't be cheap. Cough up the extra money and make your reservations directly with the hotel. They will get you the best available rate. Actually, the key to this story is “hotels.com.” As a twenty-five-year veteran of the hotel industry I can say with one hundred percent certainty that third-party bookings are NEVER secure. That is like painting a sign on your forehead that says “please, ruin my vacation!”

Don’t be cheap. Cough up the extra money and make your reservations directly with the hotel. They will get you the best available rate.

]]> By: BriCo http://www.elliott.org/the-troubleshooter/a-lost-reservation-in-the-rainforest/comment-page-1/#comment-11444 BriCo Wed, 23 Apr 2008 20:59:40 +0000 http://www.elliott.org/the-troubleshooter/a-lost-reservation-in-the-rainforest/#comment-11444 The key to this story is the last line of Sarah's statement, " . . they have lost my business . .". That's what I also do if/when I encounter a similar situation with a product or service: I don't do repeat business and I spread the story to whoever will listen. Unfortunately for travelers, hotel rooms and airplane seats are not always easy to find, let alone pay for (with the inexplicable higher costs), so where we take our business to sooner or later will likely present us with the same problem (aka this week's Ritz Carlton in Naples story). That's when i don't have an alternative (start at the beginning again??). The key to this story is the last line of Sarah’s statement, ” . . they have lost my business . .”. That’s what I also do if/when I encounter a similar situation with a product or service: I don’t do repeat business and I spread the story to whoever will listen. Unfortunately for travelers, hotel rooms and airplane seats are not always easy to find, let alone pay for (with the inexplicable higher costs), so where we take our business to sooner or later will likely present us with the same problem (aka this week’s Ritz Carlton in Naples story). That’s when i don’t have an alternative (start at the beginning again??).

]]> By: Sarah http://www.elliott.org/the-troubleshooter/a-lost-reservation-in-the-rainforest/comment-page-1/#comment-8699 Sarah Sat, 09 Feb 2008 09:39:01 +0000 http://www.elliott.org/the-troubleshooter/a-lost-reservation-in-the-rainforest/#comment-8699 I had the exact same thing happen with Hotels.com. I booked a hotel in Tempe, AZ on a last minute basis. When I arrived there was no record anywhere of my reservation. I ended up paying the prevailing rate. When I contacted Hotels.com about the missing reservation they were evasive and obnoxious. They have lost my business and that of any else I tell this story to. I had the exact same thing happen with Hotels.com. I booked a hotel in Tempe, AZ on a last minute basis. When I arrived there was no record anywhere of my reservation. I ended up paying the prevailing rate. When I contacted Hotels.com about the missing reservation they were evasive and obnoxious. They have lost my business and that of any else I tell this story to.

]]> By: Robert Davis http://www.elliott.org/the-troubleshooter/a-lost-reservation-in-the-rainforest/comment-page-1/#comment-4746 Robert Davis Tue, 16 Oct 2007 18:47:39 +0000 http://www.elliott.org/the-troubleshooter/a-lost-reservation-in-the-rainforest/#comment-4746 As soon as I read the headline I knew that the booking was through some third party company. I never use these sites and even if I did one should still contact the hotel directly to confirm the reservation. Bob As soon as I read the headline I knew that the booking was through some third party company. I never use these sites and even if I did one should still contact the hotel directly to confirm the reservation.
Bob

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