Comments on: A hurricane is headed for my hotel — how ’bout a refund?

By: Ronda

Ronda — Tue, 06 Oct 2009 19:38:21 +0000

@justin

If Mr. Elliott, put the lists of all the hotels to get complained about, he’d never get a minutes break he’d be so busy listing, his better bet would be to put a list of hotels that didnt get complained about…. much much much much shorter…

By: Joe Farrell

Joe Farrell — Sun, 04 Oct 2009 19:24:23 +0000

I had a reservation at the The Villas at Grand Cypress for August 16-20, 2008.

Hurricane Fay rumbled into the Orlando area on August 16 and left the early morning of the 18th. The Florida Governor declared a state of emergency, asked tourists to leave and asked that no new ones come.

I called the Villas and they refused to cancel my reservation without a 1 night penalty. I asked everyone up to the hotel manager to let me use one night for a different time, offering to give them my business when I returned next. They refused. They charged my card.

So – Chris- wanna try to get me a refund? I left back reviews on Trip Advisor stating the facts and have told everyone I know – including other private pilots on pilot blogs – to avoid this property. I’ve probably cost them some business – yet – they still refuse to credit my account.

So – Chris – how about it? See how much clout you have?

By: Justin

Justin — Sat, 03 Oct 2009 15:33:20 +0000

Here’s a thought. Why does it take an Ombudsman to make a hotel carry through on it’s promises? I mean, how much clear cut can a person get than an assurance in writing they will receive a refund? If you ask me Mr. Elliott, your page should include the offending hotels, so that people know which locations to avoid on their next travel experience. It would be quite nice to know which locations of properties or subsidiary companies are troubling, so that we the consumer, can avoid them like a plague.

How about adding such a section (Similar to the BBB), where you track your dealings with specific companies, locations, etc?

Justin