Comments on: A Hotwire bait-and-switch http://www.elliott.org/the-troubleshooter/a-hotwire-bait-and-switch/ Consumer advocate Christopher Elliott's site. Fri, 10 Feb 2012 05:25:00 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Jennifer Hanuschak http://www.elliott.org/the-troubleshooter/a-hotwire-bait-and-switch/comment-page-1/#comment-29155 Jennifer Hanuschak Fri, 25 Dec 2009 19:31:53 +0000 http://beta.elliott.org/photos/a-hotwire-bait-and-switch/#comment-29155 Well, since he made those other bookings just a bit later, maybe he does prefer Hotwire over other agencies. In that case, I thought Hotwire might want to be more flexible with him and help him out. However, the terms they offered him were pretty reasonable and he should have taken them perhaps. Well, since he made those other bookings just a bit later, maybe he does prefer Hotwire over other agencies. In that case, I thought Hotwire might want to be more flexible with him and help him out. However, the terms they offered him were pretty reasonable and he should have taken them perhaps.

]]> By: Jon http://www.elliott.org/the-troubleshooter/a-hotwire-bait-and-switch/comment-page-1/#comment-15182 Jon Fri, 24 Oct 2008 15:14:54 +0000 http://beta.elliott.org/photos/a-hotwire-bait-and-switch/#comment-15182 I'm going to try this! I'm going to buy a Nissan Sentra for $10,000, and then say "oops, I meant to buy a BMW." When they so rudely insist that I then pay an extra $40,000 because a BMW costs more than a Sentra, I'll just protest with my credit card company! I should be able to get the BMW for $10,000 because that's what I originally paid for the Sentra, right? I’m going to try this! I’m going to buy a Nissan Sentra for $10,000, and then say “oops, I meant to buy a BMW.” When they so rudely insist that I then pay an extra $40,000 because a BMW costs more than a Sentra, I’ll just protest with my credit card company! I should be able to get the BMW for $10,000 because that’s what I originally paid for the Sentra, right?

]]> By: Bill http://www.elliott.org/the-troubleshooter/a-hotwire-bait-and-switch/comment-page-1/#comment-12003 Bill Tue, 13 May 2008 14:42:10 +0000 http://beta.elliott.org/photos/a-hotwire-bait-and-switch/#comment-12003 This very situation is why people should rely on a travel professional. I work for a large travel company and know that in fact, if the purchaser immediately noticed the mistake, the tickets could have been voided and this entire debacle could have been avoided. Sure, Hotwire could have made an exception and reverse the transaction but then wouldn't they have to do the same thing for everyone else. These online booking sites spout lower prices, etc,. but what they don't warn you of is their lack of concern and compassion for their customers. Secondly, these type of online booking tools do not have the tried-and-true experience of a travel professional. I strongly recommend establishing a relationship with a travel professional that will look out for your best interest, rather than what these onlike booking sites do, and that is strictly look out for their bottom line. This very situation is why people should rely on a travel professional. I work for a large travel company and know that in fact, if the purchaser immediately noticed the mistake, the tickets could have been voided and this entire debacle could have been avoided. Sure, Hotwire could have made an exception and reverse the transaction but then wouldn’t they have to do the same thing for everyone else. These online booking sites spout lower prices, etc,. but what they don’t warn you of is their lack of concern and compassion for their customers. Secondly, these type of online booking tools do not have the tried-and-true experience of a travel professional. I strongly recommend establishing a relationship with a travel professional that will look out for your best interest, rather than what these onlike booking sites do, and that is strictly look out for their bottom line.

]]> By: greg scheller http://www.elliott.org/the-troubleshooter/a-hotwire-bait-and-switch/comment-page-1/#comment-11995 greg scheller Mon, 12 May 2008 22:47:49 +0000 http://beta.elliott.org/photos/a-hotwire-bait-and-switch/#comment-11995 Hotwire bait-and-switch this is badly named - according to the article hotwire was willing to help Hotwire bait-and-switch

this is badly named – according to the article hotwire was willing to help

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