http://www.elliott.org/the-troubleshooter/a-downgraded-suv/ Consumer advocate Christopher Elliott's site. Fri, 10 Feb 2012 05:25:00 +0000 hourly 1 http://wordpress.org/?v=3.3.1 http://www.elliott.org/the-troubleshooter/a-downgraded-suv/comment-page-1/#comment-2149 Debi Brewer Tue, 27 Jun 2006 20:15:36 +0000 http://beta.elliott.org/photos/a-downgraded-suv/#comment-2149 I was upgraded at no cost (so far) through rental reservations made at Priceline.com for a Budget rental. I reserved a minivan for 6 days at Budget at Chicago-Midway airport for a total of $229 - over half the price I could find elsewhere. Upon loading my Toyota Sienna, I realized we needed a larger vehicle. Within minutes we were upgraded to a Chevy 12-passenger van, at no extra cost. Well ... they were going to charge us $12/day more until they saw our damaged luggage -- literally smashed luggage (another story). My theory is to kill 'em with kindness. Attitude does matter. What goes around comes around. I was upgraded at no cost (so far) through rental reservations made at Priceline.com for a Budget rental. I reserved a minivan for 6 days at Budget at Chicago-Midway airport for a total of $229 – over half the price I could find elsewhere. Upon loading my Toyota Sienna, I realized we needed a larger vehicle. Within minutes we were upgraded to a Chevy 12-passenger van, at no extra cost. Well … they were going to charge us $12/day more until they saw our damaged luggage — literally smashed luggage (another story). My theory is to kill ‘em with kindness. Attitude does matter. What goes around comes around.

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