Comments on: A changing hotel rate http://www.elliott.org/the-troubleshooter/a-changing-hotel-rate/ Consumer advocate Christopher Elliott's site. Fri, 10 Feb 2012 05:25:00 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Dang Pham http://www.elliott.org/the-troubleshooter/a-changing-hotel-rate/comment-page-1/#comment-2101 Dang Pham Wed, 10 May 2006 20:17:24 +0000 http://beta.elliott.org/photos/a-changing-hotel-rate/#comment-2101 It's not rare the no-show charging surface even you are already check-in (late or not). On 2 occasions, I received a note and a charge stating I was a no-show even I stay at thier hotel for the whole week as planned. Either their computer system failed or they don't take time to verify if you are really a no show or not. May be they do it by purpose hopping people don't check their bill. It’s not rare the no-show charging surface even you are already check-in (late or not).
On 2 occasions, I received a note and a charge stating I was a no-show even I stay at thier hotel for the whole week as planned.
Either their computer system failed or they don’t take time to verify if you are really a no show or not. May be they do it by purpose hopping people don’t check their bill.

]]> By: JP http://www.elliott.org/the-troubleshooter/a-changing-hotel-rate/comment-page-1/#comment-2100 JP Wed, 10 May 2006 20:07:14 +0000 http://beta.elliott.org/photos/a-changing-hotel-rate/#comment-2100 WOW.. I agree with JT on this one. The hotel was way out of line and the manager should be repimanded. For me, I would never return to that hotel chain. The hotel has gall and total inconsideration for the customer to charge him TWO NIGHTS when he only stayed one. Why do hotesl forget the business there in? Summerfield is a name I will remember - to AVOID WOW.. I agree with JT on this one. The hotel was way out of line and the manager should be repimanded. For me, I would never return to that hotel chain.

The hotel has gall and total inconsideration for the customer to charge him TWO NIGHTS when he only stayed one.

Why do hotesl forget the business there in? Summerfield is a name I will remember – to AVOID

]]> By: JT - Texas http://www.elliott.org/the-troubleshooter/a-changing-hotel-rate/comment-page-1/#comment-2099 JT - Texas Wed, 10 May 2006 14:52:55 +0000 http://beta.elliott.org/photos/a-changing-hotel-rate/#comment-2099 $77 refund! How generous of them. What happened to "When in doubt, believe the customer?" Makur should have been refunded the $192. plus the difference in the rate he was quoted versus what he was charged. Next time, Makur, cancel your stay, and contact your credit card company that anything from this establishment is a fraudulent charge and that you will not pay it! The manager had the authority to write this off and have a satisfied customer who will return. I'm sure this customer will stay clear of this hotel from now on! And Makur will no doubt tell 10 - 20 people how shabbily he/she was treated by Sommerfield. The Manager should be repimanded for her refusal to cooperate with the guest. $77 refund! How generous of them. What happened to “When in doubt, believe the customer?” Makur should have been refunded the $192. plus the difference in the rate he was quoted versus what he was charged. Next time, Makur, cancel your stay, and contact your credit card company that anything from this establishment is a fraudulent charge and that you will not pay it! The manager had the authority to write this off and have a satisfied customer who will return. I’m sure this customer will stay clear of this hotel from now on! And Makur will no doubt tell 10 – 20 people how shabbily he/she was treated by Sommerfield. The Manager should be repimanded for her refusal to cooperate with the guest.

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