Comments on: A canceled flight, a missing refund http://www.elliott.org/the-troubleshooter/a-canceled-flight-a-missing-refund/ Consumer advocate Christopher Elliott's site. Fri, 10 Feb 2012 05:25:00 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: BeFair http://www.elliott.org/the-troubleshooter/a-canceled-flight-a-missing-refund/comment-page-1/#comment-12717 BeFair Tue, 17 Jun 2008 22:37:22 +0000 http://www.elliott.org/?p=5066#comment-12717 This seems like a big effort for $119. I realize that sometimes, "it's the principle", but ........ This seems like a big effort for $119. I realize that sometimes, “it’s the principle”, but ……..

]]> By: Joe Farrell http://www.elliott.org/the-troubleshooter/a-canceled-flight-a-missing-refund/comment-page-1/#comment-12702 Joe Farrell Tue, 17 Jun 2008 20:32:57 +0000 http://www.elliott.org/?p=5066#comment-12702 All Travelocity's guarantee states is: "During Your Travels: Everything about your booking will be right, or we'll work with our partners to make it right, right away." Travelocity actually promises nothing. Their 'promise' is that they will 'work with someone else' to see if it can be made right. Further, the actual promise is that the booking will be right. guess what - the booking they made correctly. In this case, the guarantee is worthless. They did what they promised. Now, they certainly ADVERTISE a guarantee that is far above the actual guarantee but the big print giveth and the fine print taketh away has been standard in business since the Romans sold swords in the Trajan Forum. Looking at what the actual guarantee says, it is no guarantee at all. And it doesn't take a lawyer to figure it out. All Travelocity’s guarantee states is:

“During Your Travels: Everything about your booking will be right, or we’ll work with our partners to make it right, right away.”

Travelocity actually promises nothing. Their ‘promise’ is that they will ‘work with someone else’ to see if it can be made right. Further, the actual promise is that the booking will be right. guess what – the booking they made correctly. In this case, the guarantee is worthless. They did what they promised.

Now, they certainly ADVERTISE a guarantee that is far above the actual guarantee but the big print giveth and the fine print taketh away has been standard in business since the Romans sold swords in the Trajan Forum.

Looking at what the actual guarantee says, it is no guarantee at all. And it doesn’t take a lawyer to figure it out.

]]> By: John http://www.elliott.org/the-troubleshooter/a-canceled-flight-a-missing-refund/comment-page-1/#comment-12653 John Mon, 16 Jun 2008 06:32:01 +0000 http://www.elliott.org/?p=5066#comment-12653 I don't think that travelocity would reimburse more than 119 U$D. In my opinion. Travelocity was attempting to get that money in a very unethical way. He was lucky to get that money back (only because of Mr Elliot). I wasn't so lucky when EXPEDIA tried to scam me (click on my name to read about my case). I didn't receive a penny from EXPEDIA as compensation for thousands of dollar I lost due to their attempt to scam me, and it seems that Mr Elliot couldn't do anything (or he didn't want to do anything). Anyway, if you book through any of these big travel agencies, you are on your own. I don’t think that travelocity would reimburse more than 119 U$D. In my opinion. Travelocity was attempting to get that money in a very unethical way. He was lucky to get that money back (only because of Mr Elliot).
I wasn’t so lucky when EXPEDIA tried to scam me (click on my name to read about my case).
I didn’t receive a penny from EXPEDIA as compensation for thousands of dollar I lost due to their attempt to scam me, and it seems that Mr Elliot couldn’t do anything (or he didn’t want to do anything).
Anyway, if you book through any of these big travel agencies, you are on your own.

]]> By: Josh M http://www.elliott.org/the-troubleshooter/a-canceled-flight-a-missing-refund/comment-page-1/#comment-12652 Josh M Mon, 16 Jun 2008 03:54:45 +0000 http://www.elliott.org/?p=5066#comment-12652 In this kind of case, right at the time I'd call Travelocity, give them once chance to process a refund, then call my credit card company to dispute/chargeback the fare. Since Travelocity claims to be an agent of the airline (which is why the refund from the airline was supposed to go to them and not the purchaser), let them refund the money and pursue the refund from the airline themselves. In this kind of case, right at the time I’d call Travelocity, give them once chance to process a refund, then call my credit card company to dispute/chargeback the fare. Since Travelocity claims to be an agent of the airline (which is why the refund from the airline was supposed to go to them and not the purchaser), let them refund the money and pursue the refund from the airline themselves.

]]> By: Jim J http://www.elliott.org/the-troubleshooter/a-canceled-flight-a-missing-refund/comment-page-1/#comment-12637 Jim J Sat, 14 Jun 2008 16:40:34 +0000 http://www.elliott.org/?p=5066#comment-12637 $119 is all that they received from Travelocity? I would think that Travelocity would give them additional cash or travel vouchers as compensation for all of the aggravation that they caused by not issuing a prompt refund or providing a seat on another airline. $119 is all that they received from Travelocity? I would think that Travelocity would give them additional cash or travel vouchers as compensation for all of the aggravation that they caused by not issuing a prompt refund or providing a seat on another airline.

]]>