Comments on: Old card, new rate http://www.elliott.org/the-troubleshooter/4584/ The travel troubleshooter. Sat, 20 Mar 2010 14:57:05 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Bob Mc http://www.elliott.org/the-troubleshooter/4584/comment-page-1/#comment-14726 Bob Mc Fri, 26 Sep 2008 09:58:55 +0000 http://www.elliott.org/the-troubleshooter/4584/#comment-14726 This customer should be very grateful the hotel decided to make an exception for her. The rate she wanted required a valid CC and when they checked, it was not valid. As Joe said, people do this all the time and the hotel winds up getting screwed. They have every right to protect themselves. The customer should have called the hotel with the new card number right away. This customer should be very grateful the hotel decided to make an exception for her.
The rate she wanted required a valid CC and when they checked, it was not valid.

As Joe said, people do this all the time and the hotel winds up getting screwed.

They have every right to protect themselves.

The customer should have called the hotel with the new card number right away.

]]> By: Joe http://www.elliott.org/the-troubleshooter/4584/comment-page-1/#comment-7602 Joe Fri, 04 Jan 2008 09:07:49 +0000 http://www.elliott.org/the-troubleshooter/4584/#comment-7602 This is a common complaint at hotels. Having been a hotel clerk myself at one time, it is common practice for hotels to "authorize" or hold the amount of your first day's stay from your credit card a day or two ahead of your reservation. From the hotels point of view, people whom do not give us a valid credit card are more unlikely to actually show up for their reservation, and the hotel is stuck with an empty, non money generating room that they could have sold. When Hotels encounter this problem they most likely will call you, and explain that in order to keep your reservation you will need a valid credit card. If the hotel was able to contact you, the hotel should have given you your reserved rate after authorizing your card. This is a common complaint at hotels.
Having been a hotel clerk myself at one time, it is common practice for hotels to “authorize” or hold the amount of your first day’s stay from your credit card a day or two ahead of your reservation. From the hotels point of view, people whom do not give us a valid credit card are more unlikely to actually show up for their reservation, and the hotel is stuck with an empty, non money generating room that they could have sold.
When Hotels encounter this problem they most likely will call you, and explain that in order to keep your reservation you will need a valid credit card. If the hotel was able to contact you, the hotel should have given you your reserved rate after authorizing your card.

]]> By: Courtney http://www.elliott.org/the-troubleshooter/4584/comment-page-1/#comment-4301 Courtney Mon, 08 Oct 2007 18:57:41 +0000 http://www.elliott.org/the-troubleshooter/4584/#comment-4301 Yes, or they should have contacted her the next day. Wouldn't they have run the card immediately upon her reservation? Most likely, yes, which shows that they "conveniently" waited until the last minute, while raising prices for last minute hotel rooms. Yes, or they should have contacted her the next day. Wouldn’t they have run the card immediately upon her reservation? Most likely, yes, which shows that they “conveniently” waited until the last minute, while raising prices for last minute hotel rooms.

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