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	<title>Comments on: Why cut-rate carriers are (still) your favorite</title>
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	<link>http://www.elliott.org/the-travel-critic/why-cut-rate-carriers-are-still-your-favorite/</link>
	<description>Consumer advocate Christopher Elliott&#039;s site.</description>
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		<title>By: Marilyn Terrell</title>
		<link>http://www.elliott.org/the-travel-critic/why-cut-rate-carriers-are-still-your-favorite/comment-page-1/#comment-13382</link>
		<dc:creator>Marilyn Terrell</dc:creator>
		<pubDate>Sun, 13 Jul 2008 21:28:02 +0000</pubDate>
		<guid isPermaLink="false">http://www.elliott.org/?p=4963#comment-13382</guid>
		<description>Well said Chris!  So true.  Why is it so hard for the major airlines to understand this?

Even Amtrak offers a more enjoyable travel experience than flying does, these days.  Wide comfy seats, plenty of room between your seat and the seat in front of you, and you don&#039;t have to go through the ridiculous and time-wasting security lines or take your shoes off and put them back on.  You can bring a bottle of water aboard, no problem.  And as much liquid as you can carry.  Get up and stroll around whenever you want.  No seatbelts.  Viva la train!</description>
		<content:encoded><![CDATA[<p>Well said Chris!  So true.  Why is it so hard for the major airlines to understand this?</p>
<p>Even Amtrak offers a more enjoyable travel experience than flying does, these days.  Wide comfy seats, plenty of room between your seat and the seat in front of you, and you don&#8217;t have to go through the ridiculous and time-wasting security lines or take your shoes off and put them back on.  You can bring a bottle of water aboard, no problem.  And as much liquid as you can carry.  Get up and stroll around whenever you want.  No seatbelts.  Viva la train!</p>
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		<title>By: Sebastian Okser</title>
		<link>http://www.elliott.org/the-travel-critic/why-cut-rate-carriers-are-still-your-favorite/comment-page-1/#comment-13377</link>
		<dc:creator>Sebastian Okser</dc:creator>
		<pubDate>Sun, 13 Jul 2008 18:35:14 +0000</pubDate>
		<guid isPermaLink="false">http://www.elliott.org/?p=4963#comment-13377</guid>
		<description>My love affair with the budget airlines digs much deeper than their low fares. It comes from their level of service which is now becoming a distant memory with the flagship carriers.

There was once a time when flying was a glamorous activity. People would dress in their Sunday best to board that two hour flight from New York to Miami. It was an exciting experience, something special that most people would rarely if ever get the opportunity to do.

Today things have changed. Flying is a regular occurrence in peoples lives. The glamor has disappeared  and we often feel harassed and violated by the whole security process. The desire of majority of air travelers today is simple: get me from point A to point B in as short a period as possible for as cheap as possible.

When flying the flag carriers we are often forced into long queues only to be treated badly at the security checkpoints and then to find out that our flight is delayed. Surprisingly enough I more often than not find that when I fly the budget airlines my travel experience is expedited. It is rare that when flying JetBlue that my total time from entering the terminal until the time when I get to the gate at the notoriously slow JFK International Airport is more than 20-30 minutes. This at a time when we&#039;re often told to arrive anywhere between 90-180 minutes before our plane leaves. 

Because Southwest Airlines often flies from secondary airports such as Long Island&#039;s McArthur  Airport in Islip (40 miles East of NYC) the queues are even shorter. My total time has been as low as 7 minutes with Southwest Airlines. This is the service that I want, that I expect and that I demand.

The budget airlines never offered us great drinks or food as an incentive to fly with them. Rather they offered us a basic service for a low price. They got us from point A to point B, quicker, faster and more reliably than their flag ship competitors. They are nicer at the check in desks and seem to care more about their passengers. This new breed of airline is trying to appeal to the new generation of fliers who don&#039;t care about glamor.</description>
		<content:encoded><![CDATA[<p>My love affair with the budget airlines digs much deeper than their low fares. It comes from their level of service which is now becoming a distant memory with the flagship carriers.</p>
<p>There was once a time when flying was a glamorous activity. People would dress in their Sunday best to board that two hour flight from New York to Miami. It was an exciting experience, something special that most people would rarely if ever get the opportunity to do.</p>
<p>Today things have changed. Flying is a regular occurrence in peoples lives. The glamor has disappeared  and we often feel harassed and violated by the whole security process. The desire of majority of air travelers today is simple: get me from point A to point B in as short a period as possible for as cheap as possible.</p>
<p>When flying the flag carriers we are often forced into long queues only to be treated badly at the security checkpoints and then to find out that our flight is delayed. Surprisingly enough I more often than not find that when I fly the budget airlines my travel experience is expedited. It is rare that when flying JetBlue that my total time from entering the terminal until the time when I get to the gate at the notoriously slow JFK International Airport is more than 20-30 minutes. This at a time when we&#8217;re often told to arrive anywhere between 90-180 minutes before our plane leaves. </p>
<p>Because Southwest Airlines often flies from secondary airports such as Long Island&#8217;s McArthur  Airport in Islip (40 miles East of NYC) the queues are even shorter. My total time has been as low as 7 minutes with Southwest Airlines. This is the service that I want, that I expect and that I demand.</p>
<p>The budget airlines never offered us great drinks or food as an incentive to fly with them. Rather they offered us a basic service for a low price. They got us from point A to point B, quicker, faster and more reliably than their flag ship competitors. They are nicer at the check in desks and seem to care more about their passengers. This new breed of airline is trying to appeal to the new generation of fliers who don&#8217;t care about glamor.</p>
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		<title>By: Regina</title>
		<link>http://www.elliott.org/the-travel-critic/why-cut-rate-carriers-are-still-your-favorite/comment-page-1/#comment-12537</link>
		<dc:creator>Regina</dc:creator>
		<pubDate>Tue, 10 Jun 2008 17:21:13 +0000</pubDate>
		<guid isPermaLink="false">http://www.elliott.org/?p=4963#comment-12537</guid>
		<description>I dont think there really are too many discount carriers left. I find it odd that Southwest is still considered a discount airline. In most cases, their fares are now comparable to (and in some cases actually more than) the majors. A typical flight from Albuquerque averages between $300 and $400, and that&#039;s what I pay on other carriers. And those are just Southwest&#039;s &quot;cheaper&quot; Internet fares. Regular non-refundables are something like $700 which is not cheaper than what you pay elsewhere. They are also doing something new and devious on their Website. You click on the Internet fares for a particular flight, and when you go to the next step, you get a message saying that the price isn&#039;t really what you just clicked on, it&#039;s $50 higher. This is ridiculous; why don&#039;t they just give you the fare on the original chart you click on? Yes, their service is good and they fly places other airlines don&#039;t. But they are no longer a discount airline.</description>
		<content:encoded><![CDATA[<p>I dont think there really are too many discount carriers left. I find it odd that Southwest is still considered a discount airline. In most cases, their fares are now comparable to (and in some cases actually more than) the majors. A typical flight from Albuquerque averages between $300 and $400, and that&#8217;s what I pay on other carriers. And those are just Southwest&#8217;s &#8220;cheaper&#8221; Internet fares. Regular non-refundables are something like $700 which is not cheaper than what you pay elsewhere. They are also doing something new and devious on their Website. You click on the Internet fares for a particular flight, and when you go to the next step, you get a message saying that the price isn&#8217;t really what you just clicked on, it&#8217;s $50 higher. This is ridiculous; why don&#8217;t they just give you the fare on the original chart you click on? Yes, their service is good and they fly places other airlines don&#8217;t. But they are no longer a discount airline.</p>
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		<title>By: Great travel links for 04.21.2008 &#124; Free Travel Agent</title>
		<link>http://www.elliott.org/the-travel-critic/why-cut-rate-carriers-are-still-your-favorite/comment-page-1/#comment-11627</link>
		<dc:creator>Great travel links for 04.21.2008 &#124; Free Travel Agent</dc:creator>
		<pubDate>Mon, 28 Apr 2008 20:38:44 +0000</pubDate>
		<guid isPermaLink="false">http://www.elliott.org/?p=4963#comment-11627</guid>
		<description>[...] Despite their annoyances, cut-rate air carriers are still our favorite. [...]</description>
		<content:encoded><![CDATA[<p>[...] Despite their annoyances, cut-rate air carriers are still our favorite. [...]</p>
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		<title>By: ptkdude</title>
		<link>http://www.elliott.org/the-travel-critic/why-cut-rate-carriers-are-still-your-favorite/comment-page-1/#comment-11487</link>
		<dc:creator>ptkdude</dc:creator>
		<pubDate>Thu, 24 Apr 2008 19:31:06 +0000</pubDate>
		<guid isPermaLink="false">http://www.elliott.org/?p=4963#comment-11487</guid>
		<description>Tad&#039;s post really shows the disconnect between what passengers want and how they act. I realize that not ALL passengers are like this, but when the gate agent is telling you they can&#039;t do something, then another airline employee (be it a pilot or baggage crew) makes an exception and helps you out, the LAST thing you should be doing is accusing them of pilfering from your bag. People say what&#039;s important is that airline employees are polite and smile at them, then treat the airline employees like crap. It&#039;s no wonder a smile from an airline employee is rare.</description>
		<content:encoded><![CDATA[<p>Tad&#8217;s post really shows the disconnect between what passengers want and how they act. I realize that not ALL passengers are like this, but when the gate agent is telling you they can&#8217;t do something, then another airline employee (be it a pilot or baggage crew) makes an exception and helps you out, the LAST thing you should be doing is accusing them of pilfering from your bag. People say what&#8217;s important is that airline employees are polite and smile at them, then treat the airline employees like crap. It&#8217;s no wonder a smile from an airline employee is rare.</p>
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		<title>By: Great travel links for 04.21.2008 &#187; TravelBlog Archive &#187; Family Travel</title>
		<link>http://www.elliott.org/the-travel-critic/why-cut-rate-carriers-are-still-your-favorite/comment-page-1/#comment-11366</link>
		<dc:creator>Great travel links for 04.21.2008 &#187; TravelBlog Archive &#187; Family Travel</dc:creator>
		<pubDate>Mon, 21 Apr 2008 23:38:57 +0000</pubDate>
		<guid isPermaLink="false">http://www.elliott.org/?p=4963#comment-11366</guid>
		<description>[...] Despite their annoyances, cut-rate air carriers are still our favorite. [...]</description>
		<content:encoded><![CDATA[<p>[...] Despite their annoyances, cut-rate air carriers are still our favorite. [...]</p>
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		<title>By: Jack</title>
		<link>http://www.elliott.org/the-travel-critic/why-cut-rate-carriers-are-still-your-favorite/comment-page-1/#comment-11251</link>
		<dc:creator>Jack</dc:creator>
		<pubDate>Fri, 18 Apr 2008 21:37:09 +0000</pubDate>
		<guid isPermaLink="false">http://www.elliott.org/?p=4963#comment-11251</guid>
		<description>Tad is right, in any service industry individuals need to stand out. It makes your value increase with little or no effort on your part. There are two kinds of rewards for great service, monetary and emotional. Money needs no explanation. It takes a little practice to get a good feeling back by doing something good for someone. After a few tries though, just a minimal effort on your part can make a world of difference to someone else, and sometimes they don&#039;t recognize it until later. Just do the extra once and look for the smile on the customer&#039;s face, you made that happen and most times, it costs you nothing but a little time. The good feeling (yours) is priceless. You say &quot;No way I doing anything extra, what did they do for me, what do I get out of it?&quot; All it takes is a little common courtesy, that&#039;s what make as human, instead of animals! Do on to others as you would have them do to you. Someone has to stand up and be first, why not you? Slow down and enjoy a priceless moment! Life&#039;s too short to be bitter and angry all the time!</description>
		<content:encoded><![CDATA[<p>Tad is right, in any service industry individuals need to stand out. It makes your value increase with little or no effort on your part. There are two kinds of rewards for great service, monetary and emotional. Money needs no explanation. It takes a little practice to get a good feeling back by doing something good for someone. After a few tries though, just a minimal effort on your part can make a world of difference to someone else, and sometimes they don&#8217;t recognize it until later. Just do the extra once and look for the smile on the customer&#8217;s face, you made that happen and most times, it costs you nothing but a little time. The good feeling (yours) is priceless. You say &#8220;No way I doing anything extra, what did they do for me, what do I get out of it?&#8221; All it takes is a little common courtesy, that&#8217;s what make as human, instead of animals! Do on to others as you would have them do to you. Someone has to stand up and be first, why not you? Slow down and enjoy a priceless moment! Life&#8217;s too short to be bitter and angry all the time!</p>
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		<title>By: Christopher Elliott</title>
		<link>http://www.elliott.org/the-travel-critic/why-cut-rate-carriers-are-still-your-favorite/comment-page-1/#comment-11165</link>
		<dc:creator>Christopher Elliott</dc:creator>
		<pubDate>Thu, 17 Apr 2008 16:42:29 +0000</pubDate>
		<guid isPermaLink="false">http://www.elliott.org/?p=4963#comment-11165</guid>
		<description>Ahh, and those cookies were definitely worth saving. They&#039;re SO good!</description>
		<content:encoded><![CDATA[<p>Ahh, and those cookies were definitely worth saving. They&#8217;re SO good!</p>
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		<title>By: Beth</title>
		<link>http://www.elliott.org/the-travel-critic/why-cut-rate-carriers-are-still-your-favorite/comment-page-1/#comment-11163</link>
		<dc:creator>Beth</dc:creator>
		<pubDate>Thu, 17 Apr 2008 16:20:39 +0000</pubDate>
		<guid isPermaLink="false">http://www.elliott.org/?p=4963#comment-11163</guid>
		<description>No, I don&#039;t.  I&#039;m just a very satisfied customer who joined the &quot;Save the Cookie&quot; campaign last summer when it looked like a hostile takeover was in the works.    They are my first choice for almost any flight, thanks to the value for the price paid. 

For example, my husband &amp; I flew from Kansas City to LAX round-trip non-stop last summer for $5 more per person than United wanted for a 2-stop flight that would have dropped us in Denver &amp; Salt Lake City on the way out, and Phoenix on the way back.  My husband was ill on the way back, due to a respiratory illness that almost all convention attendees had picked up while we were in Anaheim.  They found some OTC cold &amp; flu medicine on board that needed to be mixed with hot water, which they fixed for him and then checked on us several times during the flight to assure that we were comfortable.  I&#039;ve never gotten similar service from any other airline.</description>
		<content:encoded><![CDATA[<p>No, I don&#8217;t.  I&#8217;m just a very satisfied customer who joined the &#8220;Save the Cookie&#8221; campaign last summer when it looked like a hostile takeover was in the works.    They are my first choice for almost any flight, thanks to the value for the price paid. </p>
<p>For example, my husband &amp; I flew from Kansas City to LAX round-trip non-stop last summer for $5 more per person than United wanted for a 2-stop flight that would have dropped us in Denver &amp; Salt Lake City on the way out, and Phoenix on the way back.  My husband was ill on the way back, due to a respiratory illness that almost all convention attendees had picked up while we were in Anaheim.  They found some OTC cold &amp; flu medicine on board that needed to be mixed with hot water, which they fixed for him and then checked on us several times during the flight to assure that we were comfortable.  I&#8217;ve never gotten similar service from any other airline.</p>
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		<title>By: Lucius Banks</title>
		<link>http://www.elliott.org/the-travel-critic/why-cut-rate-carriers-are-still-your-favorite/comment-page-1/#comment-11149</link>
		<dc:creator>Lucius Banks</dc:creator>
		<pubDate>Thu, 17 Apr 2008 13:03:30 +0000</pubDate>
		<guid isPermaLink="false">http://www.elliott.org/?p=4963#comment-11149</guid>
		<description>I&#039;ll corroborate Beth&#039;s assertion, whether or not she works for Midwest.  I too loved their value and service for the price... the all- or mostly-business class seating, customer treatment, and amenities were great the too-few times I&#039;ve flown them.  Too bad they&#039;re small and Northwest (/Delta?) smother them at my airport.

Another benefit, relating to your original point, is that here in Minneapolis the smaller carriers (such as Midwest) use the auxilliary Humphrey Terminal.  This saves a minimum of 20 minutes each way in parking/security and provides a less harried experience than the main Lindbergh terminal.</description>
		<content:encoded><![CDATA[<p>I&#8217;ll corroborate Beth&#8217;s assertion, whether or not she works for Midwest.  I too loved their value and service for the price&#8230; the all- or mostly-business class seating, customer treatment, and amenities were great the too-few times I&#8217;ve flown them.  Too bad they&#8217;re small and Northwest (/Delta?) smother them at my airport.</p>
<p>Another benefit, relating to your original point, is that here in Minneapolis the smaller carriers (such as Midwest) use the auxilliary Humphrey Terminal.  This saves a minimum of 20 minutes each way in parking/security and provides a less harried experience than the main Lindbergh terminal.</p>
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		<title>By: Christopher Elliott</title>
		<link>http://www.elliott.org/the-travel-critic/why-cut-rate-carriers-are-still-your-favorite/comment-page-1/#comment-11124</link>
		<dc:creator>Christopher Elliott</dc:creator>
		<pubDate>Wed, 16 Apr 2008 22:29:05 +0000</pubDate>
		<guid isPermaLink="false">http://www.elliott.org/?p=4963#comment-11124</guid>
		<description>Beth, do you work for Midwest?</description>
		<content:encoded><![CDATA[<p>Beth, do you work for Midwest?</p>
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		<title>By: Beth</title>
		<link>http://www.elliott.org/the-travel-critic/why-cut-rate-carriers-are-still-your-favorite/comment-page-1/#comment-11121</link>
		<dc:creator>Beth</dc:creator>
		<pubDate>Wed, 16 Apr 2008 21:43:51 +0000</pubDate>
		<guid isPermaLink="false">http://www.elliott.org/?p=4963#comment-11121</guid>
		<description>Another airline that really brings it home with quality customer services is Midwest.  It&#039;s 100% business class, and they treat their passengers with a level of respect I have yet to find on any other airline.  From the wide leather seats to the fresh-baked chocolate chip cookies on every flight, they really go out of their way to assure that they live up to their slogan of  &quot;Best Care In The Air&quot;.  Can any other airline boast a 5 minute check-in at LAX?</description>
		<content:encoded><![CDATA[<p>Another airline that really brings it home with quality customer services is Midwest.  It&#8217;s 100% business class, and they treat their passengers with a level of respect I have yet to find on any other airline.  From the wide leather seats to the fresh-baked chocolate chip cookies on every flight, they really go out of their way to assure that they live up to their slogan of  &#8220;Best Care In The Air&#8221;.  Can any other airline boast a 5 minute check-in at LAX?</p>
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		<title>By: Tad</title>
		<link>http://www.elliott.org/the-travel-critic/why-cut-rate-carriers-are-still-your-favorite/comment-page-1/#comment-11093</link>
		<dc:creator>Tad</dc:creator>
		<pubDate>Wed, 16 Apr 2008 02:39:18 +0000</pubDate>
		<guid isPermaLink="false">http://www.elliott.org/?p=4963#comment-11093</guid>
		<description>As a pilot for one of these airlines, I find it interesting to see what the public feels is important in travel today. Some days, I&#039;m a really helpful and nice guy who loves to go the extra mile for whomever needs it from me. Some days I&#039;m not as nice as I should be, but I still help nevertheless and always with a smile. I had an interesting experience last week where we were delayed by Air Traffic Control and knew that many of our passengers weren&#039;t going to make their connection through our hub. I broke the rules by going and retrieving a couple of passengers bags who weren&#039;t getting any help from our customer service personnel and brought them personally to the passengers. Of 3 people, only one thanked me and one of those who didn&#039;t thought to ask whether I had been in his bag when I presented it to him. As he walked away he mentioned that he would remember my name if anything was missing.  I&#039;m not a &quot;white male&quot; and I make $36,000 a year to fly  an airplane for a major airline and I love my job and take it just as seriously as anyone else in my company. But honestly folks, there&#039;s a whole lot more going on here than the petty concerns presented by the media. I only have a college degree and some of a masters completed, I spent about $60,000 to become a pilot, over 10 years. Tomorrow I might not have a job because of the state of the industry and to make matters worse, my wife does the same thing. When I do find another job, I will have to start over at about $22,000 a year. Need I say another thing? I unfortunately don&#039;t just speak for myself. I have at least another 3,000 pilots at my company in the same boat. That&#039;s a lot of folks with loans, kids, mortgages, and dreams on hold as we mount this &quot;death watch&quot;. And you know what? I&#039;m still going to stop with a smile and offer to do whatever I can to make your flight as enjoyable an experience as I possibly can.</description>
		<content:encoded><![CDATA[<p>As a pilot for one of these airlines, I find it interesting to see what the public feels is important in travel today. Some days, I&#8217;m a really helpful and nice guy who loves to go the extra mile for whomever needs it from me. Some days I&#8217;m not as nice as I should be, but I still help nevertheless and always with a smile. I had an interesting experience last week where we were delayed by Air Traffic Control and knew that many of our passengers weren&#8217;t going to make their connection through our hub. I broke the rules by going and retrieving a couple of passengers bags who weren&#8217;t getting any help from our customer service personnel and brought them personally to the passengers. Of 3 people, only one thanked me and one of those who didn&#8217;t thought to ask whether I had been in his bag when I presented it to him. As he walked away he mentioned that he would remember my name if anything was missing.  I&#8217;m not a &#8220;white male&#8221; and I make $36,000 a year to fly  an airplane for a major airline and I love my job and take it just as seriously as anyone else in my company. But honestly folks, there&#8217;s a whole lot more going on here than the petty concerns presented by the media. I only have a college degree and some of a masters completed, I spent about $60,000 to become a pilot, over 10 years. Tomorrow I might not have a job because of the state of the industry and to make matters worse, my wife does the same thing. When I do find another job, I will have to start over at about $22,000 a year. Need I say another thing? I unfortunately don&#8217;t just speak for myself. I have at least another 3,000 pilots at my company in the same boat. That&#8217;s a lot of folks with loans, kids, mortgages, and dreams on hold as we mount this &#8220;death watch&#8221;. And you know what? I&#8217;m still going to stop with a smile and offer to do whatever I can to make your flight as enjoyable an experience as I possibly can.</p>
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		<title>By: Jose</title>
		<link>http://www.elliott.org/the-travel-critic/why-cut-rate-carriers-are-still-your-favorite/comment-page-1/#comment-11055</link>
		<dc:creator>Jose</dc:creator>
		<pubDate>Tue, 15 Apr 2008 06:03:39 +0000</pubDate>
		<guid isPermaLink="false">http://www.elliott.org/?p=4963#comment-11055</guid>
		<description>What most of the major airlines fail to understand that all customers want is to be treated well.  That is why Jetblue and Southwest do so well and guess what it doesn&#039;t cost them an extra penny.</description>
		<content:encoded><![CDATA[<p>What most of the major airlines fail to understand that all customers want is to be treated well.  That is why Jetblue and Southwest do so well and guess what it doesn&#8217;t cost them an extra penny.</p>
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		<title>By: Kim</title>
		<link>http://www.elliott.org/the-travel-critic/why-cut-rate-carriers-are-still-your-favorite/comment-page-1/#comment-11049</link>
		<dc:creator>Kim</dc:creator>
		<pubDate>Tue, 15 Apr 2008 02:16:38 +0000</pubDate>
		<guid isPermaLink="false">http://www.elliott.org/?p=4963#comment-11049</guid>
		<description>I am lucky that flying &quot;home&quot; for my family is going through DIA.  We never fly United even though DIA is a hub - we always opt for Frontier.  

On a flight last year from San Antonio, I called their customer service department and learned that I could add a Vegas ticket to my flght for only $15 more each ticket.  By using a multi-day layover and speaking to a really nice representative,  my husband and I were able to take kiddo to see grandparents then on to Vegas for both of us super cheap.

My daughter truly enjoyed the Frontier service, with the TVs in each seat (she watched Disney channel the whole time) and everyone around us who cringed at being sat near a 4year old were sure relieved at Frontier&#039;s entertainment as my daughter barely said a word on a 2 hour flight.  We will only fly Frontier (provided the bankrupcy protection doesn&#039;t pan out to real bankruptcy) &quot;home.&quot;

P.S.  did I mention how good they are to military folks (ourselves included)?  Even on vacation, they overheard us talking about going &quot;home&quot; and made an announcement over air in support of all troops on board.</description>
		<content:encoded><![CDATA[<p>I am lucky that flying &#8220;home&#8221; for my family is going through DIA.  We never fly United even though DIA is a hub &#8211; we always opt for Frontier.  </p>
<p>On a flight last year from San Antonio, I called their customer service department and learned that I could add a Vegas ticket to my flght for only $15 more each ticket.  By using a multi-day layover and speaking to a really nice representative,  my husband and I were able to take kiddo to see grandparents then on to Vegas for both of us super cheap.</p>
<p>My daughter truly enjoyed the Frontier service, with the TVs in each seat (she watched Disney channel the whole time) and everyone around us who cringed at being sat near a 4year old were sure relieved at Frontier&#8217;s entertainment as my daughter barely said a word on a 2 hour flight.  We will only fly Frontier (provided the bankrupcy protection doesn&#8217;t pan out to real bankruptcy) &#8220;home.&#8221;</p>
<p>P.S.  did I mention how good they are to military folks (ourselves included)?  Even on vacation, they overheard us talking about going &#8220;home&#8221; and made an announcement over air in support of all troops on board.</p>
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