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	<title>Comments on: 7 trips you should never book online</title>
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	<link>http://www.elliott.org/the-travel-critic/7-trips-you-should-never-book-online/</link>
	<description>Consumer advocate Christopher Elliott&#039;s site.</description>
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		<title>By: Leigh Lingard</title>
		<link>http://www.elliott.org/the-travel-critic/7-trips-you-should-never-book-online/comment-page-1/#comment-41537</link>
		<dc:creator>Leigh Lingard</dc:creator>
		<pubDate>Thu, 03 Jun 2010 15:59:33 +0000</pubDate>
		<guid isPermaLink="false">http://www.elliott.org/?p=10399#comment-41537</guid>
		<description>My 2nd to last trip overseas was booked through a AAA travel agent, I knew my itinerary dates for each of the 3 places I was to visit, as I hadn&#039;t used a travel agent since the mid 90&#039;s, I thought maybe they could get me a better deal than I could - WRONG.

I could have actually booked it myself with better flights, less lay over time &amp; more direct routes. I flew from Phoenix, AZ. direct to London (8hr. layover), then on to Athens, Greece arriving at 2:30am (no bus or trains running - so shuttle into Athens with specific point drops or cab). The next flight was to Thessaloniki in the north, a 3hr 20min. flight via Iraklion, Crete, for what is a 50-55min direct flight with the same airline, leaving Thessaloniki for Jerusalem, I flew through Bucharest, Romania taking 6hrs to get to Tel Aviv when flying with the same airline as in Greece would have been 4hr 20min. Returning to Phoenix I again had an 8hr layover in London.

If I had booked the flight myself round trip with United I would have gotten into Athens approx 4 ½ hours earlier, &amp; flying within Greece &amp; to Israel the flights would have been more direct, saving me time &amp; money. Overall I could have saved about $1000 &amp; many hours sitting in airports or on planes. I will continue to book my own flights in the future when traveling to Europe or elsewhere.</description>
		<content:encoded><![CDATA[<p>My 2nd to last trip overseas was booked through a AAA travel agent, I knew my itinerary dates for each of the 3 places I was to visit, as I hadn&#8217;t used a travel agent since the mid 90&#8242;s, I thought maybe they could get me a better deal than I could &#8211; WRONG.</p>
<p>I could have actually booked it myself with better flights, less lay over time &#038; more direct routes. I flew from Phoenix, AZ. direct to London (8hr. layover), then on to Athens, Greece arriving at 2:30am (no bus or trains running &#8211; so shuttle into Athens with specific point drops or cab). The next flight was to Thessaloniki in the north, a 3hr 20min. flight via Iraklion, Crete, for what is a 50-55min direct flight with the same airline, leaving Thessaloniki for Jerusalem, I flew through Bucharest, Romania taking 6hrs to get to Tel Aviv when flying with the same airline as in Greece would have been 4hr 20min. Returning to Phoenix I again had an 8hr layover in London.</p>
<p>If I had booked the flight myself round trip with United I would have gotten into Athens approx 4 ½ hours earlier, &#038; flying within Greece &#038; to Israel the flights would have been more direct, saving me time &#038; money. Overall I could have saved about $1000 &#038; many hours sitting in airports or on planes. I will continue to book my own flights in the future when traveling to Europe or elsewhere.</p>
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		<title>By: Joy</title>
		<link>http://www.elliott.org/the-travel-critic/7-trips-you-should-never-book-online/comment-page-1/#comment-41519</link>
		<dc:creator>Joy</dc:creator>
		<pubDate>Thu, 03 Jun 2010 11:29:08 +0000</pubDate>
		<guid isPermaLink="false">http://www.elliott.org/?p=10399#comment-41519</guid>
		<description>That&#039;s what online customer review sites are for.  As for a honeymoon filled with recriminations... If that&#039;s self recrimination, you have the option of just not trashing yourself.  If your new spouse is spouting recriminations, or trading them with you, there might be bigger problems with the marriage than a disgusting honeymoon locale, no?  The stories about the airline mystery meat (fishy chicken or chickeny fish) and the saga of the 4th floor walkup with chamberpot in Paris, were part of my dad&#039;s repertoire for decades--he and my mom laughed together from day 1.</description>
		<content:encoded><![CDATA[<p>That&#8217;s what online customer review sites are for.  As for a honeymoon filled with recriminations&#8230; If that&#8217;s self recrimination, you have the option of just not trashing yourself.  If your new spouse is spouting recriminations, or trading them with you, there might be bigger problems with the marriage than a disgusting honeymoon locale, no?  The stories about the airline mystery meat (fishy chicken or chickeny fish) and the saga of the 4th floor walkup with chamberpot in Paris, were part of my dad&#8217;s repertoire for decades&#8211;he and my mom laughed together from day 1.</p>
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		<title>By: Bruce</title>
		<link>http://www.elliott.org/the-travel-critic/7-trips-you-should-never-book-online/comment-page-1/#comment-41506</link>
		<dc:creator>Bruce</dc:creator>
		<pubDate>Wed, 02 Jun 2010 19:10:41 +0000</pubDate>
		<guid isPermaLink="false">http://www.elliott.org/?p=10399#comment-41506</guid>
		<description>I would never trust a travel agent unless I knew the person and had past experience. People that book tours and also travel along with the group have to be reliable but people that sit behind a computer and book travel and rely on the places that have &quot;comped&quot; them with free rooms and meals are something else again. It takes more time to research an area yourself but it pays to do so.

For example in Germany the hotels are rated in numbers of stars based on the amenities provided. Fewer amenities, which may include items like a pool or hot tub or hotel dining room, means few stars. There are 2-star hotels that are in better shape and with nicer rooms than 4-star hotels that cost a lot more.</description>
		<content:encoded><![CDATA[<p>I would never trust a travel agent unless I knew the person and had past experience. People that book tours and also travel along with the group have to be reliable but people that sit behind a computer and book travel and rely on the places that have &#8220;comped&#8221; them with free rooms and meals are something else again. It takes more time to research an area yourself but it pays to do so.</p>
<p>For example in Germany the hotels are rated in numbers of stars based on the amenities provided. Fewer amenities, which may include items like a pool or hot tub or hotel dining room, means few stars. There are 2-star hotels that are in better shape and with nicer rooms than 4-star hotels that cost a lot more.</p>
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		<title>By: ten links for today &#124; Travel On The Dollar</title>
		<link>http://www.elliott.org/the-travel-critic/7-trips-you-should-never-book-online/comment-page-1/#comment-39452</link>
		<dc:creator>ten links for today &#124; Travel On The Dollar</dc:creator>
		<pubDate>Thu, 13 May 2010 22:33:54 +0000</pubDate>
		<guid isPermaLink="false">http://www.elliott.org/?p=10399#comment-39452</guid>
		<description>[...] 9. 7 trips you should never book online [...]</description>
		<content:encoded><![CDATA[<p>[...] 9. 7 trips you should never book online [...]</p>
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		<title>By: Oops, wrong city! Don’t let geographic illiteracy destroy your next vacation</title>
		<link>http://www.elliott.org/the-travel-critic/7-trips-you-should-never-book-online/comment-page-1/#comment-38627</link>
		<dc:creator>Oops, wrong city! Don’t let geographic illiteracy destroy your next vacation</dc:creator>
		<pubDate>Mon, 03 May 2010 13:44:58 +0000</pubDate>
		<guid isPermaLink="false">http://www.elliott.org/?p=10399#comment-38627</guid>
		<description>[...] rely on anyone’s expertise I’m a big fan of travel agents, but I don’t recommend disengaging your brain when you hire one. You have to double-check their [...]</description>
		<content:encoded><![CDATA[<p>[...] rely on anyone’s expertise I’m a big fan of travel agents, but I don’t recommend disengaging your brain when you hire one. You have to double-check their [...]</p>
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		<title>By: Beth</title>
		<link>http://www.elliott.org/the-travel-critic/7-trips-you-should-never-book-online/comment-page-1/#comment-38152</link>
		<dc:creator>Beth</dc:creator>
		<pubDate>Mon, 26 Apr 2010 06:33:37 +0000</pubDate>
		<guid isPermaLink="false">http://www.elliott.org/?p=10399#comment-38152</guid>
		<description>I highly disagree with this. My parents had an almost identical fiasco in the Bahamas back in 1979. What did they do? They used a travel agent--this was LONG before online booking obviously. They wound up at a hotel that was little more than a shack with a man smoking crack outside it. They ended up spending all their travel money to stay somewhere else. 

You can end up on a terrible trip if you don&#039;t do research yourself. Just because a travel agent seems experienced, doesn&#039;t mean they are.</description>
		<content:encoded><![CDATA[<p>I highly disagree with this. My parents had an almost identical fiasco in the Bahamas back in 1979. What did they do? They used a travel agent&#8211;this was LONG before online booking obviously. They wound up at a hotel that was little more than a shack with a man smoking crack outside it. They ended up spending all their travel money to stay somewhere else. </p>
<p>You can end up on a terrible trip if you don&#8217;t do research yourself. Just because a travel agent seems experienced, doesn&#8217;t mean they are.</p>
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		<title>By: Dave</title>
		<link>http://www.elliott.org/the-travel-critic/7-trips-you-should-never-book-online/comment-page-1/#comment-32737</link>
		<dc:creator>Dave</dc:creator>
		<pubDate>Fri, 05 Feb 2010 19:28:32 +0000</pubDate>
		<guid isPermaLink="false">http://www.elliott.org/?p=10399#comment-32737</guid>
		<description>I agree with you on the majority of these.  However, I recently did an around the world trip depart staring in Dubai-Munich-Washington DC-Nashville-Las Vegas-San Francisco-Seoul (Incheon)-Bangkok-Singaport-Dubai.  I used Star Alliance&#039;s around the world fare service.  The hardest part about the whole thing?  I had to follow up personally with the airline (they explained after the fact that whichever airline you fly on first calculates the fare and issues the ticket) to get my final fare and ticket price.  It was a nice trip, and netted me 25k+ freq flier miles.</description>
		<content:encoded><![CDATA[<p>I agree with you on the majority of these.  However, I recently did an around the world trip depart staring in Dubai-Munich-Washington DC-Nashville-Las Vegas-San Francisco-Seoul (Incheon)-Bangkok-Singaport-Dubai.  I used Star Alliance&#8217;s around the world fare service.  The hardest part about the whole thing?  I had to follow up personally with the airline (they explained after the fact that whichever airline you fly on first calculates the fare and issues the ticket) to get my final fare and ticket price.  It was a nice trip, and netted me 25k+ freq flier miles.</p>
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		<title>By: CAROL BLOOMFIELD</title>
		<link>http://www.elliott.org/the-travel-critic/7-trips-you-should-never-book-online/comment-page-1/#comment-31828</link>
		<dc:creator>CAROL BLOOMFIELD</dc:creator>
		<pubDate>Sat, 30 Jan 2010 20:36:20 +0000</pubDate>
		<guid isPermaLink="false">http://www.elliott.org/?p=10399#comment-31828</guid>
		<description>I very much enjoyed the article and the comments of the readers.  Booking on line gives you nowhere to turn when things go wrong, and they can.  
I would like to suggest that those who book on line do not know that they may be overpaying because the airline or the tour operator or the cruise line or the hotel will not phone them and tell them that the rate has gone down or an upgrade is available.  We belong to a number of Consortiums and Travel Companies that get our clients breakfast included, or/and upgrades, etc.  Shipboard credit is absolutely a bonus. Our computers have special programs that make us aware when fares go down or times of flights change.  Most on line bookings are with travel agencies.
I wish all the on line bookers not to have the problems that some of my returning clients have experienced.  Travel should be a wonderful exciting experience of adventure and joy.</description>
		<content:encoded><![CDATA[<p>I very much enjoyed the article and the comments of the readers.  Booking on line gives you nowhere to turn when things go wrong, and they can.<br />
I would like to suggest that those who book on line do not know that they may be overpaying because the airline or the tour operator or the cruise line or the hotel will not phone them and tell them that the rate has gone down or an upgrade is available.  We belong to a number of Consortiums and Travel Companies that get our clients breakfast included, or/and upgrades, etc.  Shipboard credit is absolutely a bonus. Our computers have special programs that make us aware when fares go down or times of flights change.  Most on line bookings are with travel agencies.<br />
I wish all the on line bookers not to have the problems that some of my returning clients have experienced.  Travel should be a wonderful exciting experience of adventure and joy.</p>
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		<title>By: Basil</title>
		<link>http://www.elliott.org/the-travel-critic/7-trips-you-should-never-book-online/comment-page-1/#comment-30996</link>
		<dc:creator>Basil</dc:creator>
		<pubDate>Fri, 15 Jan 2010 20:08:59 +0000</pubDate>
		<guid isPermaLink="false">http://www.elliott.org/?p=10399#comment-30996</guid>
		<description>Christopher, thanks for the insightful post and I agree with many of your points. I certainly agree that there are many trips that can easily be booked online, especially when it comes to cruises and easily accessible destinations. As you mention, though, there are some circumstances where booking your own trip is not worth the hassle and the potential for failure. I work with a company that takes groups on trips in Africa and there are many regions of Africa that are well within the category of &quot;difficult to arrange.&quot; We recently wrote an article called called &quot;8 Reasons to Use a Tour Operator&quot; that you find to be interesting and may provide some additional insights to what you have written. Check it out at http://www.larktours.com/8-reasons-use-tour-operator Anyways, thanks again for the great post and just FYI, I have added your blog to my Google reader - I can&#039;t wait to read more!</description>
		<content:encoded><![CDATA[<p>Christopher, thanks for the insightful post and I agree with many of your points. I certainly agree that there are many trips that can easily be booked online, especially when it comes to cruises and easily accessible destinations. As you mention, though, there are some circumstances where booking your own trip is not worth the hassle and the potential for failure. I work with a company that takes groups on trips in Africa and there are many regions of Africa that are well within the category of &#8220;difficult to arrange.&#8221; We recently wrote an article called called &#8220;8 Reasons to Use a Tour Operator&#8221; that you find to be interesting and may provide some additional insights to what you have written. Check it out at <a href="http://www.larktours.com/8-reasons-use-tour-operator" rel="nofollow">http://www.larktours.com/8-reasons-use-tour-operator</a> Anyways, thanks again for the great post and just FYI, I have added your blog to my Google reader &#8211; I can&#8217;t wait to read more!</p>
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		<title>By: Lauren</title>
		<link>http://www.elliott.org/the-travel-critic/7-trips-you-should-never-book-online/comment-page-1/#comment-30962</link>
		<dc:creator>Lauren</dc:creator>
		<pubDate>Fri, 15 Jan 2010 15:52:53 +0000</pubDate>
		<guid isPermaLink="false">http://www.elliott.org/?p=10399#comment-30962</guid>
		<description>Many honeymooners book their own trip online and do just fine. In this economy, it&#039;s often down to a choice of planning the trip yourself online or not taking a honeymoon at all. 

We spent two weeks traveling around the Yucatan Peninsula and booked our rental car and several of our accommodations in advance online. I used the Cadogan guidebook to help me plan our road trip itinerary and for suggested lodgings, then found them online. The only problem we encountered was with our cabana in Tulum at the end of our trip, which the proprietor had double-booked. That was sort of a bummer because that was our &quot;splurge&quot; place to stay. Overall, I think it was worth booking it online ourselves considering the money we saved.</description>
		<content:encoded><![CDATA[<p>Many honeymooners book their own trip online and do just fine. In this economy, it&#8217;s often down to a choice of planning the trip yourself online or not taking a honeymoon at all. </p>
<p>We spent two weeks traveling around the Yucatan Peninsula and booked our rental car and several of our accommodations in advance online. I used the Cadogan guidebook to help me plan our road trip itinerary and for suggested lodgings, then found them online. The only problem we encountered was with our cabana in Tulum at the end of our trip, which the proprietor had double-booked. That was sort of a bummer because that was our &#8220;splurge&#8221; place to stay. Overall, I think it was worth booking it online ourselves considering the money we saved.</p>
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		<title>By: Carl Henderson</title>
		<link>http://www.elliott.org/the-travel-critic/7-trips-you-should-never-book-online/comment-page-1/#comment-30943</link>
		<dc:creator>Carl Henderson</dc:creator>
		<pubDate>Fri, 15 Jan 2010 13:40:49 +0000</pubDate>
		<guid isPermaLink="false">http://www.elliott.org/?p=10399#comment-30943</guid>
		<description>Great article.  Working as an agent I see and hear all kinds of stories and arguements that go for using an agent and against.  I know I add value to my clients and just because that one trip goes off without a hitch the next may not.

I always say - 2 sets of eyes are better than one.  I will work with my clients who like to plan their own trips and can look for things like Visa requirements, better flight routings, wholesale rates on hotels, itinerary suggestions (other ideas and often to cut some out...many people are over ambitious when planning long itineraries), provide destination reports and information and more.

The most important thing is to get an agent you like and work well with and develop that long term relationship with them so they get to know and understand you.

Some of my clients who enjoy booking on their own, then book on my online booking engine and they then know that if their are flight changes or cancellations, natural disasters, supplier bankruptcies and all the other unexpected mishaps that can affect even the simpliest of trips, that I am there for their assistance.

Happy travels everyone!!
Carl</description>
		<content:encoded><![CDATA[<p>Great article.  Working as an agent I see and hear all kinds of stories and arguements that go for using an agent and against.  I know I add value to my clients and just because that one trip goes off without a hitch the next may not.</p>
<p>I always say &#8211; 2 sets of eyes are better than one.  I will work with my clients who like to plan their own trips and can look for things like Visa requirements, better flight routings, wholesale rates on hotels, itinerary suggestions (other ideas and often to cut some out&#8230;many people are over ambitious when planning long itineraries), provide destination reports and information and more.</p>
<p>The most important thing is to get an agent you like and work well with and develop that long term relationship with them so they get to know and understand you.</p>
<p>Some of my clients who enjoy booking on their own, then book on my online booking engine and they then know that if their are flight changes or cancellations, natural disasters, supplier bankruptcies and all the other unexpected mishaps that can affect even the simpliest of trips, that I am there for their assistance.</p>
<p>Happy travels everyone!!<br />
Carl</p>
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		<title>By: Brian</title>
		<link>http://www.elliott.org/the-travel-critic/7-trips-you-should-never-book-online/comment-page-1/#comment-30843</link>
		<dc:creator>Brian</dc:creator>
		<pubDate>Wed, 13 Jan 2010 23:13:37 +0000</pubDate>
		<guid isPermaLink="false">http://www.elliott.org/?p=10399#comment-30843</guid>
		<description>What you get out depends on how much time you put into it. 

I recently did a trip (3 weeks) to Croatia that included multiple transfers and flights and it went off without a hitch. Portland - Frankfurt - Zagreb - Split - Zagreb - Dubrovnik - Zagreb - Frankfurt Portland. All said the flights cost me $1100 and I got Star Alliance miles for all of them! There were also numerous bus and boat trips that were also in that itinerary but you get the idea. 

I spent probably 8-10 hours researching the flights before I booked them. Yeah, I could have saved some time by going through a travel agent, but sometimes the research is half the fun of travel.</description>
		<content:encoded><![CDATA[<p>What you get out depends on how much time you put into it. </p>
<p>I recently did a trip (3 weeks) to Croatia that included multiple transfers and flights and it went off without a hitch. Portland &#8211; Frankfurt &#8211; Zagreb &#8211; Split &#8211; Zagreb &#8211; Dubrovnik &#8211; Zagreb &#8211; Frankfurt Portland. All said the flights cost me $1100 and I got Star Alliance miles for all of them! There were also numerous bus and boat trips that were also in that itinerary but you get the idea. </p>
<p>I spent probably 8-10 hours researching the flights before I booked them. Yeah, I could have saved some time by going through a travel agent, but sometimes the research is half the fun of travel.</p>
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		<title>By: Tendances voyage 2010 &#171; Taxi-brousse</title>
		<link>http://www.elliott.org/the-travel-critic/7-trips-you-should-never-book-online/comment-page-1/#comment-30827</link>
		<dc:creator>Tendances voyage 2010 &#171; Taxi-brousse</dc:creator>
		<pubDate>Wed, 13 Jan 2010 20:00:40 +0000</pubDate>
		<guid isPermaLink="false">http://www.elliott.org/?p=10399#comment-30827</guid>
		<description>[...] 10 best ethical destinations : http://www.elliott.org/the-travel-critic/7-trips-you-should-never-book-online/ [...]</description>
		<content:encoded><![CDATA[<p>[...] 10 best ethical destinations : <a href="http://www.elliott.org/the-travel-critic/7-trips-you-should-never-book-online/" rel="nofollow">http://www.elliott.org/the-travel-critic/7-trips-you-should-never-book-online/</a> [...]</p>
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		<title>By: Charles</title>
		<link>http://www.elliott.org/the-travel-critic/7-trips-you-should-never-book-online/comment-page-1/#comment-30815</link>
		<dc:creator>Charles</dc:creator>
		<pubDate>Wed, 13 Jan 2010 15:09:02 +0000</pubDate>
		<guid isPermaLink="false">http://www.elliott.org/?p=10399#comment-30815</guid>
		<description>While I agree that a travel agent can be justified in some cases, I should point out that every major travel foul-up I&#039;ve ever had was on a trip booked by a travel agent and I only rarely use them. I&#039;ve learned to look much more closely at what I get from an agent than I would at something I book online. We once had an agent put our 3 year old on a different flight from us, I&#039;ve had agents book tickets that returned in the middle of the day when I indicated I had a meeting until 5pm and we specified adjoining rooms at Disney and they didn&#039;t forward the request. When you book online with a major site, you get lots of confirmation and updates when schedules or conditions change. Your travel agent may also get them, but will they forward them to you? Often you get their confirmation, not that they got from the hotel or airline.</description>
		<content:encoded><![CDATA[<p>While I agree that a travel agent can be justified in some cases, I should point out that every major travel foul-up I&#8217;ve ever had was on a trip booked by a travel agent and I only rarely use them. I&#8217;ve learned to look much more closely at what I get from an agent than I would at something I book online. We once had an agent put our 3 year old on a different flight from us, I&#8217;ve had agents book tickets that returned in the middle of the day when I indicated I had a meeting until 5pm and we specified adjoining rooms at Disney and they didn&#8217;t forward the request. When you book online with a major site, you get lots of confirmation and updates when schedules or conditions change. Your travel agent may also get them, but will they forward them to you? Often you get their confirmation, not that they got from the hotel or airline.</p>
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		<title>By: henk loorbach</title>
		<link>http://www.elliott.org/the-travel-critic/7-trips-you-should-never-book-online/comment-page-1/#comment-30767</link>
		<dc:creator>henk loorbach</dc:creator>
		<pubDate>Tue, 12 Jan 2010 18:35:46 +0000</pubDate>
		<guid isPermaLink="false">http://www.elliott.org/?p=10399#comment-30767</guid>
		<description>sounds a little bit overdone to me this advice, if you use common sense online booking shouldn&#039;t be a problem. and :&quot;I sat down on the bed to cry&quot;.
come on, how can i take advice seriously after such a statement? crying over unkept floors and a no show driver? in Cancun? some people shouldn&#039;t travel at all i guess.</description>
		<content:encoded><![CDATA[<p>sounds a little bit overdone to me this advice, if you use common sense online booking shouldn&#8217;t be a problem. and :&#8221;I sat down on the bed to cry&#8221;.<br />
come on, how can i take advice seriously after such a statement? crying over unkept floors and a no show driver? in Cancun? some people shouldn&#8217;t travel at all i guess.</p>
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