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	<title>Comments on: When travelers experience discrimination</title>
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	<link>http://www.elliott.org/the-navigator/when-travelers-experience-discrimination/</link>
	<description>Consumer advocate Christopher Elliott&#039;s site.</description>
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		<title>By: Army ROTC Associate</title>
		<link>http://www.elliott.org/the-navigator/when-travelers-experience-discrimination/comment-page-1/#comment-73000</link>
		<dc:creator>Army ROTC Associate</dc:creator>
		<pubDate>Tue, 28 Jun 2011 11:49:16 +0000</pubDate>
		<guid isPermaLink="false">http://www.elliott.org/?p=10966#comment-73000</guid>
		<description>I actually know Melanie Gutermuth personally and she&#039;s not a disabled vet, nor has she ever deployed.  Sucks that journalists are just looking for stories without trying to really tell the truth.</description>
		<content:encoded><![CDATA[<p>I actually know Melanie Gutermuth personally and she&#8217;s not a disabled vet, nor has she ever deployed.  Sucks that journalists are just looking for stories without trying to really tell the truth.</p>
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		<title>By: Bob Anderson</title>
		<link>http://www.elliott.org/the-navigator/when-travelers-experience-discrimination/comment-page-1/#comment-67355</link>
		<dc:creator>Bob Anderson</dc:creator>
		<pubDate>Thu, 31 Mar 2011 06:08:17 +0000</pubDate>
		<guid isPermaLink="false">http://www.elliott.org/?p=10966#comment-67355</guid>
		<description>She&#039;s a poser


http://www.pownetwork.org/phonies/phonies723.htm</description>
		<content:encoded><![CDATA[<p>She&#8217;s a poser</p>
<p><a href="http://www.pownetwork.org/phonies/phonies723.htm" rel="nofollow">http://www.pownetwork.org/phonies/phonies723.htm</a></p>
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		<title>By: Natalie</title>
		<link>http://www.elliott.org/the-navigator/when-travelers-experience-discrimination/comment-page-1/#comment-34621</link>
		<dc:creator>Natalie</dc:creator>
		<pubDate>Thu, 25 Feb 2010 04:08:01 +0000</pubDate>
		<guid isPermaLink="false">http://www.elliott.org/?p=10966#comment-34621</guid>
		<description>@Carver

I&#039;m still not sure what the issue is here and I still think the tour operator was acting in good faith.  The point I was trying to make is that while they may feel &quot;discriminated against&quot; as a social term, I still don&#039;t think it is technically discrimination that you could sue them over.  I don&#039;t disagree with you that real people experience real discrimination every day.

I would still like someone to answer my second question about how they knew how old the Broomes were and if they called only the Broomes or everyone on the tour to notify them of the change.  I still don&#039;t understand if they were actually singled out, but maybe I&#039;m not reading closely.  

I don&#039;t know if you can even make the comparison of race or religion because I&#039;m not aware of a market for tours that organize on that basis (correct if I&#039;m wrong).  However, consider sexual orientation, which is a protected class in most states and there is a market for gay-friendly travel.  Suppose that I, as a heterosexual person booked a tour and then the operator called me and the rest of the folks who booked the tour and said that they had to realign the tour and it was going to be majority gay-friendly.  I guess I could be offended, but I don&#039;t consider that discrimination if the tour operator had a legitimate business reason to change the tour.  

Finally, regarding the age question, didn&#039;t I read a post recently (maybe it was on the Consumer Traveler site) about a mom who was upset the cruise she booked for her family was geared towards the younger set and she wished she would have known that?  I guess damned if you do . . .</description>
		<content:encoded><![CDATA[<p>@Carver</p>
<p>I&#8217;m still not sure what the issue is here and I still think the tour operator was acting in good faith.  The point I was trying to make is that while they may feel &#8220;discriminated against&#8221; as a social term, I still don&#8217;t think it is technically discrimination that you could sue them over.  I don&#8217;t disagree with you that real people experience real discrimination every day.</p>
<p>I would still like someone to answer my second question about how they knew how old the Broomes were and if they called only the Broomes or everyone on the tour to notify them of the change.  I still don&#8217;t understand if they were actually singled out, but maybe I&#8217;m not reading closely.  </p>
<p>I don&#8217;t know if you can even make the comparison of race or religion because I&#8217;m not aware of a market for tours that organize on that basis (correct if I&#8217;m wrong).  However, consider sexual orientation, which is a protected class in most states and there is a market for gay-friendly travel.  Suppose that I, as a heterosexual person booked a tour and then the operator called me and the rest of the folks who booked the tour and said that they had to realign the tour and it was going to be majority gay-friendly.  I guess I could be offended, but I don&#8217;t consider that discrimination if the tour operator had a legitimate business reason to change the tour.  </p>
<p>Finally, regarding the age question, didn&#8217;t I read a post recently (maybe it was on the Consumer Traveler site) about a mom who was upset the cruise she booked for her family was geared towards the younger set and she wished she would have known that?  I guess damned if you do . . .</p>
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		<title>By: Carver Farrow</title>
		<link>http://www.elliott.org/the-navigator/when-travelers-experience-discrimination/comment-page-1/#comment-34588</link>
		<dc:creator>Carver Farrow</dc:creator>
		<pubDate>Wed, 24 Feb 2010 19:42:57 +0000</pubDate>
		<guid isPermaLink="false">http://www.elliott.org/?p=10966#comment-34588</guid>
		<description>@natalie

Suppose instead of age, it was race or religion. Sorry, Mr and Ms Broome.  Most of the group are Race A and since you are Race B, we thought we&#039;d have you go on another tour more suited for your race.

The mere act of being singled out can be discrimination, regardless of the final outcome.</description>
		<content:encoded><![CDATA[<p>@natalie</p>
<p>Suppose instead of age, it was race or religion. Sorry, Mr and Ms Broome.  Most of the group are Race A and since you are Race B, we thought we&#8217;d have you go on another tour more suited for your race.</p>
<p>The mere act of being singled out can be discrimination, regardless of the final outcome.</p>
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		<title>By: Tom</title>
		<link>http://www.elliott.org/the-navigator/when-travelers-experience-discrimination/comment-page-1/#comment-34575</link>
		<dc:creator>Tom</dc:creator>
		<pubDate>Wed, 24 Feb 2010 17:03:50 +0000</pubDate>
		<guid isPermaLink="false">http://www.elliott.org/?p=10966#comment-34575</guid>
		<description>In the article, Dan Nainan, complains about be discriminated based on his looks and then says, &quot;They just assume I’m not in first class,” he said. Why? “Because I’m not some fat, gray bald guy with a huge belly wearing a suit and tie.”

Isn&#039;t he showing prejudice against people who are overweight, have less than a full head of hair, are overweight, and dress differently than he does? With so much hate inside himself, who cares about his complaints?

Also Sam Peterson (above) talks about proving that an animal is a service dog. It&#039;s illegal in the United States to ask somebody to prove that their animal is a service animal. Just trying to keep Sam out of trouble.</description>
		<content:encoded><![CDATA[<p>In the article, Dan Nainan, complains about be discriminated based on his looks and then says, &#8220;They just assume I’m not in first class,” he said. Why? “Because I’m not some fat, gray bald guy with a huge belly wearing a suit and tie.”</p>
<p>Isn&#8217;t he showing prejudice against people who are overweight, have less than a full head of hair, are overweight, and dress differently than he does? With so much hate inside himself, who cares about his complaints?</p>
<p>Also Sam Peterson (above) talks about proving that an animal is a service dog. It&#8217;s illegal in the United States to ask somebody to prove that their animal is a service animal. Just trying to keep Sam out of trouble.</p>
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		<title>By: Natalie</title>
		<link>http://www.elliott.org/the-navigator/when-travelers-experience-discrimination/comment-page-1/#comment-34565</link>
		<dc:creator>Natalie</dc:creator>
		<pubDate>Wed, 24 Feb 2010 03:52:39 +0000</pubDate>
		<guid isPermaLink="false">http://www.elliott.org/?p=10966#comment-34565</guid>
		<description>Wait - how did the tour operator know how old the Broome&#039;s were?  Did they collect age information on them before booking?  I&#039;m not familiar with how these are booked.  Did the tour operator only contact people they perceived to be too old or everyone on the tour in case anyone wanted out?</description>
		<content:encoded><![CDATA[<p>Wait &#8211; how did the tour operator know how old the Broome&#8217;s were?  Did they collect age information on them before booking?  I&#8217;m not familiar with how these are booked.  Did the tour operator only contact people they perceived to be too old or everyone on the tour in case anyone wanted out?</p>
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		<title>By: Natalie</title>
		<link>http://www.elliott.org/the-navigator/when-travelers-experience-discrimination/comment-page-1/#comment-34564</link>
		<dc:creator>Natalie</dc:creator>
		<pubDate>Wed, 24 Feb 2010 01:36:11 +0000</pubDate>
		<guid isPermaLink="false">http://www.elliott.org/?p=10966#comment-34564</guid>
		<description>I agree with Carly.  I don&#039;t see what the big deal is with the Broomes.  I handle discrimination claims on a daily basis and it really ticks me off when people cry &quot;discrimination&quot; when it&#039;s really not actually discrimination.  They were not prevented from traveling.  The company realigned it&#039;s trip for a legitimate business reason and gave the Broomes the option to not take the trip with compensation if they didn&#039;t.</description>
		<content:encoded><![CDATA[<p>I agree with Carly.  I don&#8217;t see what the big deal is with the Broomes.  I handle discrimination claims on a daily basis and it really ticks me off when people cry &#8220;discrimination&#8221; when it&#8217;s really not actually discrimination.  They were not prevented from traveling.  The company realigned it&#8217;s trip for a legitimate business reason and gave the Broomes the option to not take the trip with compensation if they didn&#8217;t.</p>
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		<title>By: Mike</title>
		<link>http://www.elliott.org/the-navigator/when-travelers-experience-discrimination/comment-page-1/#comment-34516</link>
		<dc:creator>Mike</dc:creator>
		<pubDate>Tue, 23 Feb 2010 15:14:55 +0000</pubDate>
		<guid isPermaLink="false">http://www.elliott.org/?p=10966#comment-34516</guid>
		<description>&quot;Although a Gap representative told the 50-something Broomes that they could either cancel the tour or continue as planned&quot;

So they gave the option of continuing as planned. What&#039;s wrong?

As to the necessary helper dog, the law says someone can ask about the animal and if told it is a special needs dog and the person needs it, that is all that can be asked and the place must accomodate. Personally, I would like to see a notation on some form of ID stating such so that you don&#039;t have a bunch of scammers out there. We already have enough problems here with non handicapped people using their significant others&#039; HC tags to park. No reason that ID can&#039;t be shown.

It is sad in this country that one can sue for age discrimination because they are old and the place doesn&#039;t want them. Too bad IIRC the Supreme Court says you can&#039;t have age discrimination if you are younger and denied something. I&#039;m sure if those on the court weren&#039;t all of the age where this law would cover them, they might feel differently when they are denied housing, rental cars, or any number of other things that those younger people cannot have.</description>
		<content:encoded><![CDATA[<p>&#8220;Although a Gap representative told the 50-something Broomes that they could either cancel the tour or continue as planned&#8221;</p>
<p>So they gave the option of continuing as planned. What&#8217;s wrong?</p>
<p>As to the necessary helper dog, the law says someone can ask about the animal and if told it is a special needs dog and the person needs it, that is all that can be asked and the place must accomodate. Personally, I would like to see a notation on some form of ID stating such so that you don&#8217;t have a bunch of scammers out there. We already have enough problems here with non handicapped people using their significant others&#8217; HC tags to park. No reason that ID can&#8217;t be shown.</p>
<p>It is sad in this country that one can sue for age discrimination because they are old and the place doesn&#8217;t want them. Too bad IIRC the Supreme Court says you can&#8217;t have age discrimination if you are younger and denied something. I&#8217;m sure if those on the court weren&#8217;t all of the age where this law would cover them, they might feel differently when they are denied housing, rental cars, or any number of other things that those younger people cannot have.</p>
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		<title>By: barbie45</title>
		<link>http://www.elliott.org/the-navigator/when-travelers-experience-discrimination/comment-page-1/#comment-34508</link>
		<dc:creator>barbie45</dc:creator>
		<pubDate>Tue, 23 Feb 2010 13:01:37 +0000</pubDate>
		<guid isPermaLink="false">http://www.elliott.org/?p=10966#comment-34508</guid>
		<description>Sally, I feel that you are sort of paranoid about plane travel.The majority of passengers are just interested in getting to point A from B. No one is particularly intersted in seeing pictures of your grandchildren. I would also be thrilled to have someone volunteer to  aassist me in helping me with my luggage. Actually that was very cosiderate gesture on that persons behalf. Consideration is all to rare in this age. Also you are sort of nosy. You do not assume discrimination unless you understand all the facts. Bring a book , relax and focus on yourself.</description>
		<content:encoded><![CDATA[<p>Sally, I feel that you are sort of paranoid about plane travel.The majority of passengers are just interested in getting to point A from B. No one is particularly intersted in seeing pictures of your grandchildren. I would also be thrilled to have someone volunteer to  aassist me in helping me with my luggage. Actually that was very cosiderate gesture on that persons behalf. Consideration is all to rare in this age. Also you are sort of nosy. You do not assume discrimination unless you understand all the facts. Bring a book , relax and focus on yourself.</p>
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		<title>By: Noah</title>
		<link>http://www.elliott.org/the-navigator/when-travelers-experience-discrimination/comment-page-1/#comment-34450</link>
		<dc:creator>Noah</dc:creator>
		<pubDate>Mon, 22 Feb 2010 19:45:50 +0000</pubDate>
		<guid isPermaLink="false">http://www.elliott.org/?p=10966#comment-34450</guid>
		<description>@ AZ Road Warrior-

What&#039;s wrong with what happened to Leslie is that it almost certainly violates the Americans with Disabilities Act.  The company faces at least as much of a litigation risk by not letting her travel, as it would have if it had let her travel.</description>
		<content:encoded><![CDATA[<p>@ AZ Road Warrior-</p>
<p>What&#8217;s wrong with what happened to Leslie is that it almost certainly violates the Americans with Disabilities Act.  The company faces at least as much of a litigation risk by not letting her travel, as it would have if it had let her travel.</p>
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		<title>By: Noah</title>
		<link>http://www.elliott.org/the-navigator/when-travelers-experience-discrimination/comment-page-1/#comment-34448</link>
		<dc:creator>Noah</dc:creator>
		<pubDate>Mon, 22 Feb 2010 19:34:18 +0000</pubDate>
		<guid isPermaLink="false">http://www.elliott.org/?p=10966#comment-34448</guid>
		<description>&quot;Likewise, is it discriminatory to ask an oversize person to buy an extra airline seat? To deny someone a rental car because he or she is under 25? To charge a security deposit on a room when you’re traveling with a pet?&quot;

Pretty different, since none of those types of discrimination is illegal, nor has any been the basis of pervasive discrimination in our nation&#039;s history.

In any event, I don&#039;t see what the discrimination was here.  Gap did not tell these folks that they could not go on the trip.  Gap said that the COULD go on the trip, and merely suggested that a different trip might be more up their alley.  If Gap had banned them from the trip, this would be a very different situation.</description>
		<content:encoded><![CDATA[<p>&#8220;Likewise, is it discriminatory to ask an oversize person to buy an extra airline seat? To deny someone a rental car because he or she is under 25? To charge a security deposit on a room when you’re traveling with a pet?&#8221;</p>
<p>Pretty different, since none of those types of discrimination is illegal, nor has any been the basis of pervasive discrimination in our nation&#8217;s history.</p>
<p>In any event, I don&#8217;t see what the discrimination was here.  Gap did not tell these folks that they could not go on the trip.  Gap said that the COULD go on the trip, and merely suggested that a different trip might be more up their alley.  If Gap had banned them from the trip, this would be a very different situation.</p>
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		<title>By: Sarah Di</title>
		<link>http://www.elliott.org/the-navigator/when-travelers-experience-discrimination/comment-page-1/#comment-34447</link>
		<dc:creator>Sarah Di</dc:creator>
		<pubDate>Mon, 22 Feb 2010 19:27:12 +0000</pubDate>
		<guid isPermaLink="false">http://www.elliott.org/?p=10966#comment-34447</guid>
		<description>Personally, I would want to know if the tour that I previously booked, thinking that it would be a group around my age/travel needs had changed dramatically in style and demographics. Would they have been as upset if the tour company had warned them that the tour had been made easier and they were expecting a crowd in a demographic that was much older? If they are good with going with people around that age range and are okay with a harder itinerary, no harm no foul and they can continue on like normal. If I booked something like that, expecting one thing but got there and found that the trip had changed (whether it was much easier or much harder) and I was surrounded by a completely different group of people (again much younger or much older) than I had expected, I wouldn&#039;t be thrilled and would be grateful for a heads up and an offer to change to something that was more suited to my needs prior to the trip.</description>
		<content:encoded><![CDATA[<p>Personally, I would want to know if the tour that I previously booked, thinking that it would be a group around my age/travel needs had changed dramatically in style and demographics. Would they have been as upset if the tour company had warned them that the tour had been made easier and they were expecting a crowd in a demographic that was much older? If they are good with going with people around that age range and are okay with a harder itinerary, no harm no foul and they can continue on like normal. If I booked something like that, expecting one thing but got there and found that the trip had changed (whether it was much easier or much harder) and I was surrounded by a completely different group of people (again much younger or much older) than I had expected, I wouldn&#8217;t be thrilled and would be grateful for a heads up and an offer to change to something that was more suited to my needs prior to the trip.</p>
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		<title>By: Steve</title>
		<link>http://www.elliott.org/the-navigator/when-travelers-experience-discrimination/comment-page-1/#comment-34444</link>
		<dc:creator>Steve</dc:creator>
		<pubDate>Mon, 22 Feb 2010 17:31:50 +0000</pubDate>
		<guid isPermaLink="false">http://www.elliott.org/?p=10966#comment-34444</guid>
		<description>Yeah...I don&#039;t see at all what the fuss is about here.  The tour company decided to change the demographic of the tour and was decent enough to inform the couple that it was going to be a younger demographic.  They had the option of continuing with the original itinerary, receiving a full refund, or switching to another tour (with &quot;a financial incentive to do so&quot; - sounds like they would have actually come out ahead if they wanted to switch).

In an era where there is still so much actual discrimination, calling this case discrimination seems pretty silly to me.</description>
		<content:encoded><![CDATA[<p>Yeah&#8230;I don&#8217;t see at all what the fuss is about here.  The tour company decided to change the demographic of the tour and was decent enough to inform the couple that it was going to be a younger demographic.  They had the option of continuing with the original itinerary, receiving a full refund, or switching to another tour (with &#8220;a financial incentive to do so&#8221; &#8211; sounds like they would have actually come out ahead if they wanted to switch).</p>
<p>In an era where there is still so much actual discrimination, calling this case discrimination seems pretty silly to me.</p>
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		<title>By: MeanMeosh</title>
		<link>http://www.elliott.org/the-navigator/when-travelers-experience-discrimination/comment-page-1/#comment-34430</link>
		<dc:creator>MeanMeosh</dc:creator>
		<pubDate>Mon, 22 Feb 2010 15:24:43 +0000</pubDate>
		<guid isPermaLink="false">http://www.elliott.org/?p=10966#comment-34430</guid>
		<description>Maybe I&#039;m just grouchy today, but I don&#039;t see what the problem is here.  The couple was informed that the age demographic of their trip was changing, and they were given the option of either continuing on with the tour as planned, or changing to something else without penalty.  Personally, I think Gap did what they should have; after all, they have no idea what kinds of personalities the Broomes have.  Maybe they&#039;re the type that don&#039;t like hanging around with people outside their age group, or, maybe Gap thought they would see the changed demographic and activity list and decide it&#039;s now too tough (or too light).  Now, if Gap pressured the Broomes to switch tours - something that&#039;s implied, but not directly stated in the article - that would be another story.</description>
		<content:encoded><![CDATA[<p>Maybe I&#8217;m just grouchy today, but I don&#8217;t see what the problem is here.  The couple was informed that the age demographic of their trip was changing, and they were given the option of either continuing on with the tour as planned, or changing to something else without penalty.  Personally, I think Gap did what they should have; after all, they have no idea what kinds of personalities the Broomes have.  Maybe they&#8217;re the type that don&#8217;t like hanging around with people outside their age group, or, maybe Gap thought they would see the changed demographic and activity list and decide it&#8217;s now too tough (or too light).  Now, if Gap pressured the Broomes to switch tours &#8211; something that&#8217;s implied, but not directly stated in the article &#8211; that would be another story.</p>
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		<title>By: barbie45</title>
		<link>http://www.elliott.org/the-navigator/when-travelers-experience-discrimination/comment-page-1/#comment-34428</link>
		<dc:creator>barbie45</dc:creator>
		<pubDate>Mon, 22 Feb 2010 15:10:02 +0000</pubDate>
		<guid isPermaLink="false">http://www.elliott.org/?p=10966#comment-34428</guid>
		<description>Carly, I agree with your post. Frankly I would be very  uncomfortable with such a young group. I agree that GAP went out of their way to accomodate them. Yes they are a crabs.</description>
		<content:encoded><![CDATA[<p>Carly, I agree with your post. Frankly I would be very  uncomfortable with such a young group. I agree that GAP went out of their way to accomodate them. Yes they are a crabs.</p>
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