Help! I’m being limited to 15 booze drinks per day on my Princess Cruise


Joan Barrett says that she was enticed to book her next Princess cruise by the lure of an unlimited alcoholic beverages package. Now she is asking for our help because the cruise line is limiting her to “just” 15 cocktails per day.

Should anyone on a cruise ship be under the influence of 15 or more alcoholic drinks per day? Probably not. But Barrett says she was promised unlimited booze and that’s what she and her traveling companions are demanding.

“One year after paying for our two-week cruise, we found out that Princess has changed its policy and has limited alcoholic beverages to 15 per day!” Barrett lamented. “I have always thought Princess Cruise Line to be a reputable company and didn’t think we’d have to worry that they would alter the promotion one year later.”

After Barrett discovered this change in the promotion, she began a robust crusade to force Princess to uphold its end of the bargain.

Using the Princess company contacts listed on our site, Barrett pleaded her case to a variety of executives:

Myself and four friends decided to book this cruise based on the Sip ‘n Sail Promotion. Upon receiving our booking confirmation, I noticed it says all-inclusive beverage package but it doesn’t state unlimited. I called my travel agent to clarify and was told that Princess Cruises changed their policy and now there is a daily alcohol limit.

As this issue has been very upsetting to me and my friends I am reaching out to you to get a positive resolution to our problem. I am anxious to have this resolved as soon as possible so I may then concentrate on booking excursions and be able to look forward to an exciting trip of a lifetime. I would like Princess Cruise Line to do the right thing and honor the unlimited terms as advertised

The answer? No. The daily 15-alcoholic drink limit is firm.

Related story:   "Cruise lines concertedly and deceptively implemented a fuel surcharge"

Barrett then threatened to never use Princess Cruises again. (You can probably guess how that turned out.)

“I told [the executive] that I would never take another Princess cruise and would advise all of my friends and family not to do so either,” Barrett recalled. “That executive just said that was my choice, but Princess would not be honoring the unlimited portion of this promotion.”

Reaching the top Princess executives, Barrett says she found nobody sympathetic to her plight. And that is when she turned to our advocates hoping that we could reach out to Princess on her behalf.


“It is that promotion that made our decision to go on a Princess Cruise rather than another cruise line,” she complained to our advocates. “I am requesting your help in getting this promotion for us.”

Although we love to reach successful resolutions for the consumers who contact us, this case had our advocacy team a bit astonished.

Fifteen adult beverages per day is a tremendous amount of alcohol for one person. And, depending on the rate at which those drinks are ingested, a person could easily end up in a state of alcohol poisoning.

I found it hard to imagine how anyone would object to such a copious daily limit.

And with the frequency of news reports of drunken passengers behaving badly on cruise ships, injuring themselves and others and even falling (or jumping) off the ship altogether, it’s easy to see why Princess would put a cap on the cocktails in this package.

But putting all that aside, our advocates did take a look at the Sip ‘n Sail package as listed on the Princess website.

Related story:   We can't help you if you won't help us

While it does indicate that the package is “all-inclusive,” it doesn’t say “unlimited.”

In the fine print of this promotion it says “A daily alcoholic drink limit will apply.” That limit is not specifically defined. But when Barrett asked, she found that on her cruise it would be 15 drinks per day.

Barrett believes that the package was changed after she and her friends signed up for the promotion. Unfortunately, for Barrett, it doesn’t matter. The terms and conditions of the beverage packages highlight that: “Princess Cruises may modify, amend or update the terms and conditions at any time with or without notice to guests.”

In the end, our advocacy team couldn’t get on board with asking Princess to make sure that Barrett and her companions can drink beyond 15 alcoholic drinks per day during their upcoming cruise. Drinking to excess isn’t wise or healthy and we can’t support that endeavor, but we hope that this group can still enjoy their “trip of a lifetime” even within these confines.

Should cruise lines limit passengers' daily alcohol intake?

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Michelle Couch-Friedman

Michelle is a Licensed Clinical Social Worker, consumer advocate, writer and photographer who spends as much time as possible exploring the world with her family. She is Advocacy & Editorial Director at Elliott.org.

  • HRTraveler

    This may be a candidate for the most ridiculous thing I have read about on your site. This woman needs a 12 step program, not a cruise.

  • m11nine

    If ever there was a TLDR, this is it. Zero sympathy.

  • Mel65

    If she and fellow travelers go on excursions during the day, they will be ingesting those 15 drinks, for the most part, in the evening time–between say 5 p.m. and 2 a.m. or whatever. That’s a ridiculous amount of alcohol; who could possibly be offended at that?

  • Joe Blasi

    well take out alcohol and replace it with coke does that change your mind what about when the glass is 75% ice and it’s $2+tip each with out a plan?

  • Hanope

    I’ve been to all day parties (12-12) where I’ve seen people drink a lot, perhaps even as much as 15 drinks. But that’s just one day. I can’t imagine doing that for an entire 2 weeks.

  • Joe Blasi

    comcast used to have unlimited data and then they added an hidden cap it took a lot of push to get them to list the cap number + stop selling it as unlimited.

  • Dan

    I guess I’ll provide the dissenting opinion in the comments today. Putting aside the obvious issues associated with ingesting 15 boozy drinks a day, I am annoyed that so many companies use the word “unlimited” to advertise but the service is rarely ever unlimited. If Princess no longer wanted to offer unlimited beverages, they should have informed the LW and offered a refund for the package cost.

    While everyone where agrees that 15 drinks a day may as well be unlimited, the takeaway for me is that Princess advertised one thing and delivered another. What about when further changes are instituted? What if the limit drops to 10 drinks, how about 5 drinks? Should the consumer just shrug and think “Oh well, line 23, subsection 2, part A of my contract did state that Princess could make any changes to the package…”

  • Annie M

    Unless you are planning to try to share your drink
    package with someone else who didn’t purchase it- there should be no reason to be upset at a limit.

    And this is why some lines are putting limits on packages. Because people abused it by giving their drinks to others who didn’t buy.

  • finance_tony

    I heard there is a Greek YOLO cruise she may want to look into. Sounds right up her alley.

  • finance_tony

    I would agree, but there’s no evidence that the promotion said “unlimited.” I think it would be highly unlikely if a company touted an alcohol package as “unlimited alcohol,” even if they didn’t impose a drink limit.

  • Chris_In_NC

    Woah! serving a single person MORE than 15 drinks a day sounds like negligence

  • disqus_00YDCZxqDV

    They must be former Led Zeppelin groupies

  • Chris_In_NC

    no it doesn’t. Because overdosing on sugar doesn’t make you drunk.

  • Annie M

    It didn’t say unlimited. It said all inclusive.

  • Tigger57

    It is a ridiculous amount of alcohol but other cruise lines seem to be okay with unlimited. Norwegian Cruise Lines has the ultimate beverage package which is unlimited. I just took an NCL cruise in September with a group of 30 all with the ultimate beverage package and there were no problems.

  • Dan

    I didn’t want to devote a ton of time to researching this but a quick google search pops up this blog post which does seem to talk about Princess imposing a limit on their previously-unlimited bev package:
    https://cruisefever.net/princess-cruises-raises-price-unlimited-beverage-package/

  • Annie M

    It actually did not have a limit- I found the old terms. The renamed the package in Sept. of 2017 to Premier package, raised the price an added the limit.

    I don’t think they are wrong doing that – I think it’s responsible and I believe the reason is because people were sharing with others who did not buy the package- more so than trying to be responsible about drinking.

    So she really is right regardless of whether 15 drinks a day is reckless or not.

  • EvilEmpryss

    It’s a Sip N’ Sail, not a Guzzle N’ Go. As with my other commenters, I have no sympathy for this complaint. If I were on a cruise with this person, I would not want to be anywhere near someone so pickled that they can go 16+ drinks and still be upright in public: their attitude is most likely not going to be conducive to others enjoying their time on the ship.

    I will admit, however, that this is a highly charged response. If the OP had been promised unlimited massages, or unlimited oyster bar visits, or unlimited high speed wi-fi, or some other benefit that wasn’t vice-related, then I think more people would be sympathetic to the one-sided after-purchase contract change made by the company. I don’t necessarily condone pushing most unlimited access benefits past reasonable amounts, but if I was promised something unlimited I would be upset by the change, too.

  • FQTVLR

    I am curious as to how these friends are booked. I would guess 3 in one room and 2 in another. (I would not think 5 would fit in one Princess stateroom unless it is a large suite) The only way I see the limit being a big issue is if they were all booked in one suite as only 2 per room can get the included Sip and Sail package. Wonder how much sharing they planned to do.

  • ArizonaRoadWarrior

    You might have hit the nail on its head…maybe they were going to share drinks.

  • ArizonaRoadWarrior

    It is my understanding that their Soda package is unlimited soda.

    www_dot_princess_dot_com/html/global/cruisedeals/sip-and-sail/

  • Donald Filiault

    You do a great job of being a Consumer Advocate, Chris; but when I read a request for help like this, I worry that it might be “The Straw that breaks Chris’s Back”, and you might look for an easier job. I’ve observed the folks who have the Unlimited Drinks option at close range. They’re sitting at the bar when I check in, and they’re sitting at the bar when it closes on the last night of the cruise. Many of them are exhibiting bad behavior and making people who drink in moderation, or don’t drink at all, uncomfortable. It might be that Ms. Barrett has a case, but if one needs more than 15 drinks per day, that person has a serious problem.

  • Steve Rabin

    There are two obvious reasons Princess does this (and they both make total sense): they don’t want drunken people running around the ship, and they don’t want only one person booking the unlimited drink package and sharing it with others. I went on a cruise last year and noticed people who did book the package, and they had drinks in their hands from 10AM on…but even then, 15 drinks/day is more than generous. (By the way, usually the unlimited drinks package includes soft drinks–I’m sure they don’t limit those)

  • Mel LeCompte Jr.

    Just curious, how many drinks per day was each person in your group getting with the unlimited package? Did any of them go over 15 per day?

  • Mel LeCompte Jr.

    The only issue I have with the cruise line is the tag, ““Princess Cruises may modify, amend or update the terms and conditions at any time with or without notice to guests.”

    Changing the terms on a contract without notification leaves a lot of angry customers. In this case, not notifying the customers may leave a LOT of angry alcoholics who had not been warned prior, after drink #15 has been consumed.

  • Chris_In_NC

    It may not have had a limit…. but I bet there was a clause about “refusing to serve if the customer appeared intoxicated or impaired.” Even if there was unlimited alcohol, morally and ethically, one should not be served if they are plastered, regardless of whether they were entitled to unlimited alcohol

  • finance_tony

    Great, thanks for the link

    Edit: It says “One of the biggest changes is that Princess Cruises will now limit the number of alcoholic drinks to 15 per day, sharing will not be allowed. ”

    Does that imply that sharing was allowed before? That could be construed as a big change.

  • Kevin Nash

    OP can solve her problems by voting with her wallet next time and booking a cruise on one of those other cruise lines then. Lesson learned.

  • SirWIred

    While the law on the open seas is a bit murky, a bar in the US that get a patron that thoroughly intoxicated would themselves often be liable if something terrible were to happen, like, for instance, the patron suffering from alcohol poisoning, or in some cases, if the patron were to go out driving and kill somebody. (Obviously the latter does not apply here.) What would happen if a schnockered member of this group were to fall overboard?

    So, while the old package may not have advertised a “hard” limit, the on-board staff would almost certainly impose a “soft” one if the passenger were too drunk to stand. I don’t see this as anything but codifying the upper bounds for that limit. (And it removes some of the responsibility of the crew member to evaluate a passenger’s condition; figuring that if they’ve had 15 drinks, a judgement call really isn’t required.)

    I suspect what’s really happening is not that they planned to get THAT drunk; rather they were planning on sharing the drinks amongst themselves or any friends they happened to make on-board.

  • Extramail

    I would imagine the cruise limits the beverages more so that a passenger can’t be sharing their “unlimited” beverages with those guests who are on the cruise without that same package. I can just see this person standing at the bar and ordering 10 drinks and handing out nine of them to newly acquired friends.

  • Altosk

    Oh sweet Jesus. I love my booze as much as the next guy but if you’re drinking 15 drinks a day, you don’t need a cruise, you need help.

  • jim6555

    Most cruise lines require that if one person in a cabin purchases an unlimited drink package, then all other adults in the same cabin must also purchase the same package. This policy cuts down on drink sharing.

  • Dan

    I think every bar has (or should have) the right to refuse service to anyone displaying known symptoms of being drunk – whether on land or at sea. However that determination should be one centered on guest safety and not economics. You should NOT get cut off when you become unprofitable, you should be cut off when you’re drunk.

  • Chris Johnson

    They probably require you to have a specific color cup or something. I’ve seen that sort of control measure at bars where they had “all you can drink” specials.

  • Chris Johnson

    This is hilarious. She can’t survive on ONLY 15 drinks per day? Oh Lord. Time to consider going to an AA meeting if that’s the case. Plus, while unlimited drinking is great, wouldn’t she like to spend a little time doing other things, this being a cruise? Just sitting in a lounge chair all day and whacking down one drink after another is something you could do for a lot less at a fancy hotel pool.

    Perhaps my tolerance level isn’t what it used to be, but I start getting a headache after my third in a row and need time for the alcohol to wear off. I guess booze cruises and “all you can drink” specials just aren’t my thing.

  • Chris Johnson

    I remember that. Boy did that sound obnoxious… fortunately I used Verizon for my Internet that theoretically had much greater bandwidth capacity so it was never an issue with them.

  • pauletteb

    I can’t imagine being anywhere with this woman or her friends!

  • justanotherguy

    really unlimited, or “we think you’ve had enough” unlimited???

  • Michael__K

    “In the fine print of this promotion it says “A daily alcoholic drink limit will apply.””

    To be fair, that fine print may be there today, but per the Wayback archive, it wasn’t there in the past: http://web.archive.org/web/20150717024325/https://www.princess.com/html/global/cruisedeals/sip-and-sail/

    However, I would think that some limit is still justifiable purely for safety and liability reasons. If they served a passenger potentially lethal quantities of alcohol, we could be reading about a much more serious and tragic complaint.

  • justanotherguy

    I totally get all the posters (and Michelle) saying 15 drinks in a day is too many, and I get the legitimate safety reasons to institute a hard limit… but that’s not what they sold her. They sold her an unlimited drink package, and now they’re taking it away. and yeah, I get the fine print about modifying the terms and conditions, but this goes beyond a simple modification. This is the equivalent of saying, well, we lost our liquor license, so we’re offering unlimited seafood instead of unlimited booze- that’s nice, but it’s not what I paid for.

    Bottom line- they materially altered the terms of the purchase- if they still don’t want to allow OP and her boozy friends unlimited drinks, they’re due some other, mutually agreed on, compensation.

  • justanotherguy

    and shame on Michelle and Elliott.org for refusing to help this woman just because they don’t agree with her morals…

    “Drinking to excess isn’t wise or healthy and we can’t support that endeavor”

    You’re consumer advocates, not priests or counselors.

  • justanotherguy

    elliott.org aren’t counselors or priests- just because they disagree with this woman’s planned behavior on moral grounds doesn’t excuse their behavior in not helping her- she paid for “unlimited x”, and she’s now receiving “a lot of x, but with a limit.”

  • justanotherguy

    I don’t have a problem with the cruise lines instituting a limit on the bev package- but I do think that the people who bought the unlimited package and are not receiving it are due some sort of compensation.

  • justanotherguy

    I love all the people on here judging this woman’s morals- who cares if you don’t agree with her course of action, or find people like her annoying. She paid for “unlimited x”, and she’s now receiving “a lot of x, but with a limit.” Maybe Elliot.org won’t/can’t advocate for her to actually receive 23 drinks a day, but she is due some compensation for the major change in the package she purchased.

  • ChelseaGirl

    I was waiting to hear that this was a joke

  • James

    Different drinks have different alcohol contents. Beer, for example, has less alcohol per serving than vodka.

    Please are different. Someone who weights 300+ pounds can drink a lot more than someone who weights 98 pounds, without getting intoxicated.

    In California, you need a BAC of 0.08 to be considered drunk. A beer, one hour after drinking, by a 200 pound man, gives you a BAC of 0.003. (https://www.verywell.com/bac-and-drink-conversions-for-men-by-weight-22481) While I wouldn’t recommend it, someone could have 2 drinks/hour over a 10 hour period and not be legally drunk.

  • John Galbraith

    Hi Justanotherguy,

    I’m not surprised that Michelle didn’t want to advocate for unlimited drinks. If you look at her bio she is a Licensed Clinical Social Worker. So trying to help someone who isn’t happy with “only” 15 cocktails on a ship isn’t something she would want to do.

    Also there is a safety aspect to this – in the open sea drinking over 15 drinks might not be a good idea!

  • Dan

    Because this case involves alcohol, it obviously induces many of the commentators here to see things differently I guess. If this case were about OP booking a rental car with unlimited mileage and then being told that she was being limited to 1500 miles/day, no one would bat an eye. There would be no question that OP deserved compensation for the switch regardless of the fact that driving more than 1500 miles/day is about as dangerous as drinking 15 cocktails.

  • Lindabator

    no sharing was allowed – but thy are NOW really imposing the restriction that everyone in the cabin take the package, as it DID happen in the past

  • Lindabator

    then they are back to paying for EACH drink, which is WAY more than the cost of the package

  • Lindabator

    If you think 5 drinks a day is about the money — you haven’t got a clue. These booze hounds are out of control on these cruises, and the other guests are complaining – and the safety issues are a big consideration for the staff as well

  • Lindabator

    actually, most, even Carnival limit the number of drinks per day, but they allow more than 2 per visit, which NCL does limit you to

  • Lindabator

    And then she pays for EACH drink, rather than a package — and still keep in mind they CAN and WILL cut you off if need be

  • Lindabator

    considering she probably got the package as a freebie (they WERE running it for a long time) – she probably is not OUT a dime. And when it comes to alcohol and safety issues onboard, I see no problem with them limiting a MAJOR issue they’ve been facing

  • Lindabator

    but advocating for alcoholism and bad behavior (not to mention safety issues) is NOT their job either – so if you want someone to feel sorry you cannot be obliterated your entire cruise, I think you will be hard-pressed to find anyone who would advocate for them

  • justanotherguy

    I think I said this elsewhere, but I’m totally fine with the cruise line’s decision to limit people to 15 drinks a day- that being said, she paid for unlimited, the company made a unilateral decision not to give her unlimited, she’s entitled to some sort of compensation.

  • justanotherguy

    I think you’re deliberately misunderstanding me- she paid for the “unlimited drink package”, she is instead receiving the “lots of drinks package,” and in addition to keeping the lesser package, she is entitled to something extra, whether it’s a cash refund, shipboard credit, or other cruise freebies, because she is not receiving what she paid for.

  • justanotherguy

    Even if she got it as a “freebie,” (which you have no basis for other than wild speculation) it was part of the inducement for her and her friends to buy the package. It was promised to her, and she’s not receiving it. Isn’t this what consumer advocates do?

  • justanotherguy

    “if you want someone to feel sorry you cannot be obliterated your entire cruise”

    WRONG

    I want someone to advocate for a woman that purchased a product, and is receiving something less, with no compensation.

    Just because you object to her morality or life choices, doesn’t mean she isn’t getting screwed over.

  • justanotherguy

    Thanks for being a voice of reason Dan.

  • Falfurrias

    The promotion never said unlimited (except for the soda portion), it said “all-inclusive” and “A daily alcoholic drink limit will apply.”

  • Annie M

    It actually DID say it was unlimited – see my post below, I copied what was included in the All Inclusive Package, vs what they changed it to, a Premier package.

    I

  • Annie M

    As Lindabator said it was never allowed but there were too many people who surreptitiously got around it.

  • Annie M

    And this is why the cruise lines are starting to restrict. There are other lines that don’t restrict the number of drinks per day. if it is that important, they can cancel and rebook on another line.

  • Marc

    “Hi, my name is [insert name], and I’m an alcoholic…”

    I think the larger reason the cruise lines have placed limits is to curtail abuse by those who may order drinks for friends who did not purchase a drink package. Makes me think this could be the case here, as well. Why else would someone get upset over a 15 drink limit? Thank them for doing your waistline (and your liver) a favor!

  • Annie M

    This is from the terms – yes they can refuse service – and please note that the first paragraph specifically states if they had the old package, it is being concerted. So Michelle actually has nothing to advocate for – they state it that everyone we being converted. The answer would be no if she did go to Princess. As good as these advocates are, they can’t get a successful close to every case:

    Guests that pre-purchased the All-Inclusive Beverage Package prior to
    September 21, 2017 or that took advantage of the 2017 Sip + Sail
    promotion will have terms and conditions of the Premier Beverage Package
    apply.

    Exclusions and Limitations:
    Please note that
    there are some exclusions from the Premier Beverage Package: Bottled
    spirits or bottled wine or any items offered in retail venues or shops
    on board. Beverages offered via self-service or vending machines.
    Souvenir glassware is excluded but is available for the additional
    charge of the glass only. 


    The Premier Beverage Package cannot be
    combined with other programs, promotions, onboard specials, or events,
    such as: group or charter events, room service items, minibar items,
    special or private events such as cocktail parties, wedding receptions
    or similar functions, wine tastings, chefs tables, buckets of beer, buy
    one get one type offers, specialty dining cover charges, food items for
    sale such as ice-cream etc. 


    Pricing is subject to change without
    notice, and for vessels designated in a foreign currency packages
    purchased in advance may vary from onboard pricing due to timing and
    currency fluctuations. Guests will NOT incur additional charges, nor be
    issued any credits or refunds for such currency variances.

    Not all exclusions or limitations can be foreseen or published here and may exist or be implemented without notice.

    Shipboard
    management reserves the right to add additional restrictions, revoke or
    cancel the Premier Beverage Package at any point during a guest’s
    voyage for any reason with or without a prorated refund. Additional
    actions may be taken if guests:

    Become intoxicated 


    Provide beverages to the other guests or do not comply with the terms, conditions and limitations of the package

    Exhibit
    behavior that is inappropriate, a safety risk to themselves or others,
    or become offensive or disruptive to the other cruise guests or staff

    Exceed or attempt to circumvent the daily limits and service limitations outlined 


    Princess
    Cruises may modify, amend or update the terms and conditions of our
    beverage packages at any time with our without notice to guests. The
    terms and conditions as published on princess.com on the date of sailing
    will apply.

  • Tygar

    Maybe, don’t know, but – “unlimited” is “unlimited”!

    Read the above again. Drinking & drunks arn’t my thing. Think it’s stupid.

    Again: “unlimited”!

  • Annie M

    Yes there is and the package can be revoked on the cruise as well :

    Shipboard management reserves the right to add additional restrictions, revoke or cancel the Premier Beverage Package at any point during a guest’s voyage for any reason with or without a
    prorated refund. Additional actions may be taken if guests:

    Become intoxicated 


    Provide beverages to the other guests or do not comply
    with the terms, conditions and limitations of the package

    Exhibit behavior that is inappropriate, a safety risk
    to themselves or others, or become offensive or disruptive to the other
    cruise guests or staff

    Exceed or attempt to circumvent the daily limits and
    service limitations outlined 


    Princess Cruises may modify, amend
    or update the terms and conditions of our beverage packages at any time with
    our without notice to guests. The terms and conditions as published on
    princess.com on the date of sailing will apply.

  • Sandra

    Michelle checked the Sip and Sail promotion and said it stated “all inclusive” alcoholic beverages, not “unlimited”. All inclusive means beer, wine, spirits, cocktails etc. etc. No limits on WHAT you can order, simply on how many you can order. If the traveler is so addicted that she needs more than 15 drinks a day to enjoy her “trip of a lifetime” and if what she thought was unlimited booze is why she booked Princess, there is much more to this story than meets the eye.

  • cscasi

    Where in her purchase/contract/package she purchased does it state that she is entitled to “unlimited x”? Or is that just an assumption because she said, “One year after paying for our two-week cruise, we found out that Princess has changed its policy and has limited alcoholic beverages to 15 per day!” Has she proven that was changed? I see nothing in the story that shows that.

  • justanotherguy
  • Travelnut

    I also agree with you. I am not a heavy drinker, and I can’t conceive of drinking half of the limit, especially every single day for two weeks. Egad. But if the package was sold for unlimited anything, it is a material change and anyone who purchased it prior to a limit being imposed should be grandfathered in. If their concern is drink-sharing, there are ways to control for that – perhaps everyone with the package gets a wristband that isn’t easily taken off. If their concern is passengers gone wild, they already reserved the right to cut people off if they were intoxicated. I’m in the camp that if you sell me an unlimited package and then put a limit on it, it’s a breach of contract. The negative reactions do seem to be a value judgment on the alcohol aspect of the case.

  • Travelnut

    Elsewhere in the comments, posters have included links to cruise boards that suggest that it really was unlimited before it was capped at 15 drinks.

  • AgentSteve

    There are many adjectives, that would sufficiently describe this cry for advocacy as unbelievable. But in today’s world, is it really surprising? OK, so I am going on a cruise next week and I have the “beverage package”. Can I possibly drink 15 in one day? Maybe, but then I’d probably be down in the Medical Center. I always enjoy having the “free” package; well, it isn’t exactly free, as many cruise lines “add” a 15% gratuity, to the overall value of the package, if it were bought separately.

    Like most agents, I am familiar with the various promotions; however, I DO read the small print. For example, I’m going on a cruise where 3 of the 5 port calls were changed, due to hurricane Maria; am I entitled to cancel or ask for compensation? The answer is NO; it’s in the contract that people sign and never read.

    Whether you like it or not, the cruise lines and many other hospitality industries can and do make changes; to lock themselves into a great unknown, could be disastrous and financially dangerous.

    If the OP is so concerned about 15+ drinks, then I would strongly recommend that she stay home and attach herself to her nearest watering hole. Let’s just see how many drinks she really would be served! The liability of bartenders (in many states) serving the OP in excess, would place that bartender in legal jeopardy. Further, she’d most likely be flat on her face, checking out the floor for gold dust.

    People who buy a drink package and provide any drinks to someone who has not contracted the same, is subject to cruise line policy to disembark them on the next stop and/or immediately void their package. Drunks in town are one thing; you can get away from them. Drunks on ships are dangerous to the safety and well being of other passengers. The cruise line has a responsibility to all passengers and they have the right to remove anyone, who willfully violates policy and unsafe behavior.

    We all have opinions on this case and it’s clear, that common ground is elusive. In closing, I think there is much more to this story/OP, than the information provided to Elliott. Why would anyone want to go on a cruise, only to get drunk and stupid? If that’s your goal, then try Carnival during Spring Break!

  • fairmont1955

    She must be from Wisconsin. People can do 15 while tailgating before a Brewers game.

  • fairmont1955

    Come to Wisconsin, we can easily show you.

  • Noah Kimmel

    Understand your perspective. However, Elliott.org also has limited resources. This is not exactly the most deserving case. Maybe she should fight it when she has had 15 drinks and can prove she doesn’t have alcohol poisoning.

  • jsn55

    Without question, this is the most astonishing case I’ve ever encountered on EdotO. Way beyond the engineer who wanted to take a 42″ flat-screen TV on board as a carryon. The woman is obviously mentally ill. She should just quietly disappear into the sunset. I grew up in a hard-drinking state and love my champagne, but 15 glasses a day would be waaaaay beyond my limits. I especially liked her reference to ‘booking excursions’. How exactly would she manage to show up for said excursions? Then we’d have another post about refunds for being a no-show at 830am. I’ve said it before … thank the good fairy that I’ve never had to work with the public. I have tremendous respect for people who do.

  • John McIntosh

    I agre with the woman. This is simply another instance of a company offering a deal then upon having people take full advantage of it they depend on the fine print to abrogate the deal. I’m not advocating for people to drink to excess but Princess should have either adhered to the terms or offered her compensation. Others have said correctly: “But what if it were unlimited massages, or an unlimited oyster bar.” I’ve been on the receiving end of a rescinded unlimited offer more than once.

  • Fishplate

    Why didn’t any of you advocate for Princess to give her all her money back and cancel her reservation? That way, nobody is harmed,and nobody is out anything.

  • Annie M

    NCL Doesn’t have a limit on their packages.

    Yet.

  • Annie M

    The terms in Princess’es contract specifically state if they had the unlimited before it has been converted to the Premier. The advocates can’t do a thing about that to change Princesses mind. I happen to agree with you – I think those that booked before the change should have been grandfathered in – but the cruise line has covered themselves with their terms – which specifically say can change at any time and said the same thing with Ultimate package.

  • Annie M

    It was NEVER called the Unlimited Package. It was called the All Inclusive Package and did not have a limit on the number of drinks.

  • Annie M

    This is exactly why the policy was changed. I know people that did this. I spoke with one today and she said “Now I can’t do it anymore”. Her husband didn’t drink so she would buy the package (on another cruise line) and share her package with him. Now the other line makes everyone int he cabin buy the package so she can’t do it anymore.

  • Annie M

    Some lines limit you to the number you can order in a hour. They are getting wise about all these people sharing the drink packages and trying to stop it.

  • Tigger57

    I do think a couple of the men probably went over maybe once or twice on the days at sea. If you start drinking beer at 10:00am out in the sun and then continue on with wine at dinner and then dancing in the disco until 1-2:00am with a shot thrown in here and there it can be done. I even did a couple of shots of Patron on those days!

  • NorthtoSouth

    Alcohol has already destroyed the reasioning section of her brain.

  • justanotherguy

    This case is as deserving as any other case where a customer is promised one thing, and given something less. Should they try to get her 23 drinks in a day? Probably not. Is she entitled to some compensation for the cruise line reducing the value (even if hypothetical) of her package? Absolutely.

  • justanotherguy

    I’m not buying the validity of the “we can change the terms and conditions at will bc of this nifty little clause argument-” that clause, in an adhesion contract, gives them wiggle room to move around the liquor brands or push specific signature drinks in and out of the package- not to change it completely.

    The cruise line seems to be pretty clear on not giving in on the number of drinks, ostensibly for hard to argue with safety reasons, but these passengers are still due some compensation for the drastic change in the package they already purchased.

  • Hanope

    I was wondering whether cruise lines are subject to any dram shop laws (where an alcohol provider can be sued for serving alcohol to an obviously intoxicated person who then injuries themself or another)

  • Tygar

    I always wonder why some people will pick a fight over the “meaning” of what “is”, “is”!.

    Come on, give me a break. “No limit on drinks”, “unlimited” drinks.

    Think someone needs one of those “drinks”.

  • Annie M

    I agree but I am not sure they will see anything.

  • Annie M

    I agree. When I initially read the story my first reaction was “oh well, it is what it is” but when I pulled the old package, she was right. Normally a cruise line makes changes to things, like increasing gratuities or things like that, they grandfather in those who booked before. They should have done this.

    When you book your cabin and the price goes up after you book, thru don’t go after you for more money- imo this is no different.

    If it were me, I’d speak with my pocketbook and cancel my trip and go wth a company that has no limits on principle.

    I wonder how a lawyer would look at a change like this.

  • Noah Kimmel

    if that is the case, then bring us receipts for the drinks over 15 in one day…let’s see if it is even a real problem or not

  • justanotherguy

    David- if you read through the comments you would see that the policy, when she booked it, said unlimited. It now says all-inclusive, with a 15 drink limit. She is not getting what she paid for…

  • David Webster

    Some lawyers would say, did you read where it said, “Princess Cruises may modify, amend or update the terms and conditions of our beverage packages at any time with our without notice to guests.” What the cruise line did might not be nice, might not be fair, might be bad customer relations, but it is within their rights. The passenger’s solution is as you say, cancel.

  • justanotherguy

    It doesn’t matter whether she ends up paying for drinks over and above the $15- she purchased something with a specific value, and they replaced it with something of lesser value. They owe her compensation.

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