He books a refundable rate at the Holiday Inn, but when Harvey Kaplan’s hotel changes its name and his card is charged early, it refuses to adjust his rate to a cheaper, prepaid price. Now his charge card has sided with the property. Is he stuck with the bill?
What's the book corporate America doesn't want you to read? Find out now -- or you could get scammed.
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Elliott is consumer advocate Christopher Elliott's site. You'll find everything you need here to fix your travel-related problems. For all other consumer grievances, please see On Your Side. -
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