When Julia Ingle books a four-day stay at a Days Inn in San Antonio through Hotwire.com, she isn’t expecting a broken box spring, bloodstained sheets and bedbugs. But that’s exactly what she gets. What she doesn’t get is a refund from Days Inn. Can our advocates help her get compensated for what she got?
After Mark Stechbart’s recent stay at a Wyndham hotel, he received an email with the subject line “Stay 2 nights, save 20%.” The email was a spam advertisement from Howard Johnson’s, a brand of Wyndham Hotel Group. It contained a link to unsubscribe from future emails, but the link was in a tiny font, buried in paragraphs of legalese at the bottom of the email and easily missed. More emails from Wyndham brands followed.
What should we tell Kathryn Chao? Should she give her hotel one last chance to do the right thing? Or is it time to file a credit card dispute?
Margaret Roberts has been a satisfied Shell Vacations Club timeshare owner for two decades. Isn’t it nice to hear about someone who is happy with a timeshare? A rarity.
Tyson Howard has to pay a $50 phone bill at his hotel. But wait — aren’t long-distance calls “free”? Well, kinda.
When Michele Buescher reserved a room at the Super 8 property in Frankfort, Ind., through Priceline, she knew she had a limited time to cancel her stay.
He books a refundable rate at the Holiday Inn, but when Harvey Kaplan’s hotel changes its name and his card is charged early, it refuses to adjust his rate to a cheaper, prepaid price. Now his charge card has sided with the property. Is he stuck with the bill?