Glenn Boyd is angry that the zipper on his Samsonite suitcase broke after just a few uses. He now wants a refund or a new suitcase. But is he being premature in contacting our advocates?
When Anne Chiapetta’s noisy Electrolux oven requires three repairs in three years, there’s only one resolution that will make her
When Cristal Flores’ refrigerator catches fire, she contacts the company to help her clean up the mess. When it won’t help her, she contacts me.
Kathleen Pierz’s Samsung washing machine only works 60 percent of the time. Yet Samsung refuses to fix it. Why?
Margarita Palacio’s new Kenmore refrigerator is a lemon. She wants Sears to replace it, but the company has other plans. Who is right?
Brian Livings purchases a used car from Girard Nissan in Connecticut and within several days the vehicle becomes inoperable. Livings gets the car repaired per the dealership’s approval but now can’t get reimbursed. Can our advocates help sweeten the taste of the lemon he just bought?
When Jerry Bellamy’s Fitbit stops working after a few months, the company replaces it with another one that also eventually breaks. Should the company replace it again, or is a discount enough compensation?
Julie Faro’s Frigidaire washing machine is broken. With two kids and twins due any day, she needs it fixed — pronto. Does she have a fighting chance?
Kristen Chew’s Samsung Galaxy Note 4 was a dud. It kept freezing up, overheating, crashing and rebooting when she tried to use it. On the few occasions she was able to use the phone, its response time was too slow. And, although the phone was still under warranty, she could not get it repaired successfully.
Dorothy Lathan’s dishwasher is a lemon — or is it? Our team of advocates looks into the matter and makes a startling discovery.
If Chris Sigmund could flop on his Living Spaces couch in frustration, he’d do that. But the couch has been coming apart ever since he received it, and Living Spaces won’t offer him a resolution he’s willing to accept.
When Alex Baretta’s Google Pixel went on the blink, the company agreed to replace it with a refurbished mobile phone. Baretta isn’t happy with that resolution: He wants an entirely new phone. But he hasn’t had any luck convincing Google that it should provide him with one.
Richard Kitchen had a problem with the Congoleum Ovations flooring he had installed in his home four years ago. The top layer had begun to wear off, exposing a white base underneath.
“No problem,” he thought. “I have a 20-year warranty.”
It seemed like a simple process to get the flooring replaced. Until it wasn’t.
Larry Meyer was on a television-buying spree. At least that’s what Amazon must have thought when it charged him twice for one set. Huh?
When Ian Stifle’s luggage breaks, he’s not worried because he has a five-year warranty. Or does he?
Reiner Keller’s Apple iMac has been on the blink for the last three years. Why won’t the company replace the defective computer?
Debbie Winsett wants Samsung to honor a verbal offer to “buy back” her five-year-old refrigerator that stopped working. But the offer was an error. Is this appliance buyback doomed?
Ann Trehub is a self-advocacy success story. When her mother’s out-of-warranty TV stopped working, she used our company contacts to find a sympathetic ear at the manufacturer. When the TV couldn’t be fixed, they did something unexpected.
When Dan Presser bought a NordicTrack treadmill for home workouts recently, he wanted to make sure it would work. So he agreed to pay for an optional insurance policy from the company to cover the equipment. Little did he know it wasn’t the only “upsell” NordicTrack would pull that day.
When Mike Barco’s new steering unit needs to be replaced, he turns to the manufacturer for help. Why can’t he get an answer?
When Rita Gill bought a new microwave oven a few years ago, she added a five-year extended warranty for three appliances, from <href=”https://www.newleafsc.net/servicepro/”>New Leaf Service Pro.
Something’s wrong with Dan Gallagher’s BMW and the company can’t help him. But can this consumer advocate?
Switching from iPhone to Android can be a nerve-racking experience. Apple loyalists can be fanatical about design and product integration, and it takes a lot to drive them away from the brand.
When Bryant promises it will honor an extended warranty for Brad Fuller, he’s thrilled. When it doesn’t follow through, he turns to us.
The wheels just came off Paul Hamel’s case, and he needs our help putting them back on – figuratively speaking.
I’ve never been so humiliated by a consumer product as I have by this electric razor.
This is my 2015 Honda Pilot. It’s about to explode.