When I arrived at Gate K9 at O’Hare yesterday, it wasn’t a pretty picture. American Airlines flight 1400, delayed by an hour, looked completely full. A long line stretched from the gate to the McDonald’s across the hall. Even if they could squeeze one more passenger on the plane, they’d probably charge me.

Elliott is consumer advocate
WHAT'S YOUR PROBLEM? If you're having trouble with a travel business - any business - and you've reached a dead end, maybe I can help. Send me an