What's the book corporate America doesn't want you to read? Find out now -- or you could get scammed.

WAIVER

A true story about the power of nice

July 27, 2009

When I arrived at Gate K9 at O’Hare yesterday, it wasn’t a pretty picture. American Airlines flight 1400, delayed by an hour, looked completely full. A long line stretched from the gate to the McDonald’s across the hall. Even if they could squeeze one more passenger on the plane, they’d probably charge me.

40 comments