Offended by our request for more information? We can’t help

“These researchers for Chris Elliott respond with more legalese than the cotton-pickin’ insurance company did.”

This was the response we received from Donald Norton to a question we asked him about his case.

Our advocates often need to follow up with additional questions to determine whether we can help consumers requesting our assistance. We do this when we receive help requests with information that appears to be unclear or incomplete. Most of these consumers are happy to provide us with the answers to our questions, but some take offense. When that happens, we can’t help them.

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