I wanted to like the Canon Vixia HFS10. I really did. I own two Canon cameras — the mercurial Canon 1D Mark III and the forgiving Canon EOS 40D — but when it comes to video, I’ve always shot Sony. Still, the HFS10 looked like the ideal travel companion. It was compact, light, had a terrific lens and most important of all, it seemed easy to use. But looks can be a little deceiving.

Elliott is consumer advocate
WHAT'S YOUR PROBLEM? If you're having trouble with a travel business - any business - and you've reached a dead end, maybe I can help. Send me an