Emily Glicksman accidentally books a nonrefundable rental car on Priceline. No worries, says her credit card company. We’ll cancel the transaction. But it doesn’t, and now it’s forcing her to pay for the car. Can it do that?
Using an online travel agency (OTA) to book a vacation in Asia seemed like a good idea at the time to Mitchell Knutson. But when things went wrong, this traveler claimed that the OTA sold him an illegal ticket. He wants our help to get it to reimburse his $1,000 loss.
If you’ve traveled to overseas destinations, you probably already know that you need a passport in order to legally enter another country and to return to your home country. But do you know if you need a visa to travel to the country you’ve chosen?
When Ellen Spertus receives a promotional code for a $150 companion ticket on Virgin America, she discovers that it’s unusable because of the airline’s blackout dates. When she tries again, she receives an error message, saying the code has been used. Now what?
If you travel abroad this summer, look out for visa trouble.
If you’re an international travel buff, it’s likely that Australia is on your list of places to see. But here’s the thing: it’s not usually near the top. It should be. Here are ten reasons Down Under should move up the list.
Douglas Greenfield wasn’t expecting to be grounded when he departed for his vacation – let alone that a gate agent would cause it to happen. Yet he found himself prevented from boarding his Air Canada flight because of a damaged visa. He would like us to help him seek reimbursement from Air Canada for the cost of his trip.
When Nancy Eakin damages her rental car, she overpays for the repairs but can’t get a refund from Europcar — and her insurance won’t cover it. Can our advocates untangle the claim and help Eakin get her money back?
What’s the difference between a gas station and a convenience store? It may not matter to you, but it does to Marilyn Nenninger. And to me.
Roseanne Skopp and Milissa Martinez have credit cards that they not only can no longer use, but with balances that they still have to pay – and that are still accruing interest.
Here’s an Olympic-size story with a happy ending.
Siying Deng needs our help. Unfortunately, we don’t take unwinnable cases, and as you might have guessed, hers falls into that category.
Whose fault is a declined credit card? That’s the question Jenni Turbeville is asking, and it isn’t the first time
Can a country require you to book a prepaid, nonrefundable hotel as part of your visa application? And what happens
When Jane Torres books a hotel “near” Hong Kong International Airport, Hotels.com omits a key detail. She also needs a visa. Now what?
I want to help Krista Krauss. I think she deserves to be helped. And when you start an email with
To fall into my dreaded “case dismissed” file, a lot of things have to go wrong. Unfortunately, that’s the situation
Processing a credit card charge for overseas purchases used to be pretty simple. You swiped your card while on vacation, your bank changed the money from pesos or euros into greenbacks, and the amount you’d spent appeared on your bill. Maybe you paid a small conversion fee, but you also got a competitive exchange rate.
If Jothi Kesavan’s problem looks familiar, that’s because it should be. No sooner do I say the word “cruise” these days than readers of this blog think, “denied boarding.”
Mita Upadhyay has a “Catch-22” problem with a visa, but British Airways wants $500 to fix it. Is that good customer service — or a hard lesson learned about having the right paperwork?
Carrie LaMarr is steamed at Icelandair. Because of a misunderstanding over her son’s visa requirements, he was denied boarding on a flight this summer. He had to stay in Europe two extra days and pay another $905 to fly home.
Gordon Robertson paid $2,706 for a ticket from Vancouver to Brisbane on Singapore Airlines. Little did he know that the ticket didn’t come with something he — and indeed, most passengers — expect when they book a flight: frequent flier miles.
Let’s say your cruise is cut short by the outbreak of a gastrointestinal virus. You spend most of your vacation quarantined in your cabin. Should you pay for it?
Remember last year’s soaring gas prices? Annette Lazzarotto will never forget them. She paid $1,390 for a single tank of gas on a visit to Italy. What’s worse, her bank insisted the charges were legit, and billed her for the full amount.
Whose responsibility is your travel-related paperwork, like visas and vaccinations? If you said “mine” — you’re right.