Mita Upadhyay has a “Catch-22″ problem with a visa, but British Airways wants $500 to fix it. Is that good customer service — or a hard lesson learned about having the right paperwork?
visa
Carrie LaMarr is steamed at Icelandair. Because of a misunderstanding over her son’s visa requirements, he was denied boarding on a flight this summer. He had to stay in Europe two extra days and pay another $905 to fly home.
Gordon Robertson paid $2,706 for a ticket from Vancouver to Brisbane on Singapore Airlines. Little did he know that the ticket didn’t come with something he — and indeed, most passengers — expect when they book a flight: frequent flier miles.
Let’s say your cruise is cut short by the outbreak of a gastrointestinal virus. You spend most of your vacation quarantined in your cabin. Should you pay for it?
Remember last year’s soaring gas prices? Annette Lazzarotto will never forget them. She paid $1,390 for a single tank of gas on a visit to Italy. What’s worse, her bank insisted the charges were legit, and billed her for the full amount.
Whose responsibility is your travel-related paperwork, like visas and vaccinations? If you said “mine” — you’re right.
Elliott is consumer advocate 
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