You knew this would happen.
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virgin atlantic
Megan Boing booked two tickets from Chicago to London on Virgin Atlantic Airways for her honeymoon. Then the airline canceled her flights. Normally, it would offer her two options: either a full refund or a new flight of its choosing. But that’s not what happened.
The European Union has some of the toughest passenger rights laws on the books. But is Virgin Atlantic thumbing its nose at the rules? EU Rule 261 says delayed passengers must be compensated a minimum of €250, but it recently offered a passenger just 5,000 miles when it canceled a flight.
When Virgin Atlantic Airways cancels James Simon’s flight from New York to London — and rebooks him on a British Airways flight — he’s downgraded from premium economy to economy class. But his requests for a fare refund go unanswered. Is he entitled to any money back?
When an airline drops its high fuel surcharges, what happens to passengers with advance bookings? Do they get a refund? That’s not an academic question for reader Simon Gornick, who bought a ticket on Virgin Atlantic in October from Los Angeles to London for Christmas. The price included a hefty $400 fuel surcharge.
Virgin Atlantic promises Jerry Levine it will send him a paper ticket for his flight from San Francisco to Johannesburg. But when it doesn’t, the airline is less than helpful in tracking it down. Is his lost ticket a lost cause? And what should he do now?
As a rule, Virgin Atlantic has an excellent reputation for customer service. But there are exceptions to every rule. James Simon is one of them.
Book an airline ticket, save the planet. Re-use the towel in your hotel, stop global warming. Rent a hybrid car, reduce our dependence on fossil fuel. Lofty promises made by airlines peddling gimmicky carbon offsets, resorts hawking convoluted green initiatives and companies with shiny new fleets of high-maintenance cars to rent. And empty promises.
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