Catherine Schevon buys a ticket to Europe that involves multiple airlines and a code-share. But when her return to the U.S. is tripped up by a system glitch, she gets “we’ll fix it” promises that prove hollow. Can our advocates cut through the fog of finger-pointing?
Jocelyn Kent Smith came to us with one of the most bizarre requests for help our advocates have ever encountered. Smith wanted our help in recovering compensation for damage to her computer, which she claims occurred on a Virgin Atlantic flight. But when we read her story and saw her photos, we doubted her version of events.
Janice Dittman expected a full refund when she canceled her Virgin Atlantic flight from San Francisco to London. Instead, the carrier credited her for the taxes and offered no apologies for pocketing the rest of her money.
When Beth Langston faints at the airport and is taken to the hospital, her nonrefundable trip to London is the first casualty. Is her refund DOA?
A sick pilot is definitely an unusual circumstance on a flight. But is it an “extraordinary circumstance” that would exempt the airline from having to compensate the passengers, such as Frederick Brodzinski, for expenses and losses?
When Jon Dobson tries to get a bereavement rate on a Virgin Atlantic ticket, the airline forces him to purchase a high-priced ticket at the last minute but promises a refund for the difference between his airfare and a bereavement fare if he sends its agents the death certificate. But when he does so, the airline’s only response is deathly silence.
When Elizabeth McKelvey needed to cancel her flight on Virgin Atlantic, it gives her a waiver to rebook her ticket at a future date — but then won’t honor the waiver. Can our advocates help McKelvey secure a refund for the cost of her ticket?
Did Virgin Atlantic do enough for Joyce Chang? All she wanted was a ride to the airport and to relax in its lounge, a privilege for which she and a friend shelled out $800.
But the car never showed up, she didn’t get to spend much time in the lounge, and now she wants her money back. Is she entitled to anything?
If you’re like Elton Juter, you’ll want today’s executive contacts for Virgin Atlantic Airways.
Kathleen and Eugene Bianucci paid $5,770 for a pair of round-trip tickets between San Francisco and Dublin this year on
LeEster Koranteng’s husband misses his flight because of a stroke, and the airline eventually promises her a refund. But the money is nowhere in sight, and it’s been weeks since it agreed to credit her for the ticket. Now what?
When Sylvia Dawson tried to book airline tickets from New York to London for a group traveling next month, she was taken aback by the fare.
Did Chris Hill’s mother and aunt have a bad flight on Virgin Atlantic? Without a doubt. The flight attendants were rude and the service was terrible, by their account.
You knew this would happen.
Megan Boing booked two tickets from Chicago to London on Virgin Atlantic Airways for her honeymoon. Then the airline canceled her flights. Normally, it would offer her two options: either a full refund or a new flight of its choosing. But that’s not what happened.
The European Union has some of the toughest passenger rights laws on the books. But is Virgin Atlantic thumbing its nose at the rules? EU Rule 261 says delayed passengers must be compensated a minimum of €250, but it recently offered a passenger just 5,000 miles when it canceled a flight.
When Virgin Atlantic Airways cancels James Simon’s flight from New York to London — and rebooks him on a British Airways flight — he’s downgraded from premium economy to economy class. But his requests for a fare refund go unanswered. Is he entitled to any money back?
When an airline drops its high fuel surcharges, what happens to passengers with advance bookings? Do they get a refund? That’s not an academic question for reader Simon Gornick, who bought a ticket on Virgin Atlantic in October from Los Angeles to London for Christmas. The price included a hefty $400 fuel surcharge.
Virgin Atlantic promises Jerry Levine it will send him a paper ticket for his flight from San Francisco to Johannesburg. But when it doesn’t, the airline is less than helpful in tracking it down. Is his lost ticket a lost cause? And what should he do now?
As a rule, Virgin Atlantic has an excellent reputation for customer service. But there are exceptions to every rule. James Simon is one of them.
Book an airline ticket, save the planet. Re-use the towel in your hotel, stop global warming. Rent a hybrid car, reduce our dependence on fossil fuel. Lofty promises made by airlines peddling gimmicky carbon offsets, resorts hawking convoluted green initiatives and companies with shiny new fleets of high-maintenance cars to rent. And empty promises.