Why is R.K. Mohan getting mysterious bills from Frontier? He isn’t even a customer. I investigate.
What should you do when you’re caught in the crossfire of a corporate merger gone bad? That’s not a hypothetical
Here’s an interesting dilemma from Nathanael Hergert: Do you have a right to a phone call?
Amy Patterson receives an empty box from Verizon. Where’s her phone? Neither FedEx, nor Verizon, seem to care.
Karen Daukantas-Jones takes her Verizon phones to St. Maarten. But it doesn’t travel well, and now they’ve charged her an extra $81.
Shinkun Kim thought he’d escaped the tyranny of America’s monopolistic telecom companies when he moved overseas three years ago. He thought wrong.
Shawn Corridan wants a refund for a decade’s worth of phone service he never used. But is this a legitimate request?
Ken Slusher and his girlfriend need to resolve a $2 million Verizon bill, or his home purchase may fall through.
Rola Hassoun wrote to us on behalf of her mother, Sanaa, who purchased a cell phone from Verizon as a gift to her husband in July, 2014.
Anita Bah’s mother can’t get her cell phone to work. Now she wants to switch to a new wireless carrier. If only it were so easy.
Losing a cell phone can push our love – hate relationship buttons with our wireless provider to the limits. When Erin Valentine of Honolulu, Hawaii ruined her phone falling into a pool, she was ready for the worst. But that expectation turned out to be all wet when Verizon rescued her.
Even though Verizon promises to waive Shawn Marie Schaffer’s early termination fee after she moves off the grid, she’s still
Verizon promises Allen Myers $35 in monthly discounts on his bill, and he has it in writing. So why isn’t
Lisa Littlewood is overbilled by Verizon and it won’t adjust her invoice. Why not?
Alan Grinnell is having phone trouble with Verizon. Why can’t he get the credit he deserves?
Mindy Reyes’ mother is facing a big phone bill from Verizon for service she didn’t order. Can this be fixed?
Ralph Lagergren’s cell phone “protection” won’t protect him when he tries to invoke a buyback clause. Is he out of
Verizon promises Marie Steponovich won’t be charged an early termination fee when she moves to an area where the service
Steve Schuster signs up for Verizon service after it offers a bonus of $200 in prepaid Visa gift cards. But the plastic is never delivered, and now Verizon is refusing to pay. What now?
Joanna Morehead’s wireless phone bill has been referred to a collections department. Just one problem: She was never able to really use her phone, which she canceled shortly after receiving it. Does she still have to pay?
Judy Schulze’s husband needs a new phone. But Verizon Wireless wants him to sign a new two-year contract to get one. Is that fair?
No matter what Jim Howell tries, he can’t seem to get his Verizon iPhone to work. Should the wireless carrier let him out of his contract?
Verizon has sent a collection agency after Christopher Clauson after he cancels his phone service. Is there any way to get them off his back?