When you return your rental car, your liability for the vehicle ends, right? Wrong. Jessica Siegel brought her sedan back to Avis in London recently. A few weeks later, she got a bill for triple the amount she’d expected. What happened? She’d dropped off the car after hours, and during the night, someone broke a [...]

Elliott is consumer advocate
WHAT'S YOUR PROBLEM? If you're having trouble with a travel business - any business - and you've reached a dead end, maybe I can help. Send me an