Want a refund on your vacation rental? Then don’t do this.

When Melissa Daniels planned her family’s vacation to Florida, she found a rental on HomeAway. But when she initiated contact and requested to book the property, the management company insisted that she book directly with it instead of through HomeAway. And that’s exactly what she did.

Help! I took a gamble on an Airbnb rental in Las Vegas — and lost

When Mary Gaetz-Scholtz planned a trip to Las Vegas, she was not anticipating that her biggest gamble would be on her booking with Airbnb. Unfortunately, this thoroughly unsatisfactory rental was anything but a winner, and now Scholtz wants a complete refund. Can we help?

Vacation rentals have no standards, but maybe they should

Before you rent another vacation home, listen to Tim Kerin’s story.

When Kerin, a small-business owner from Damascus, Md., recently rented a home through a no-name rental agency in Costa Rica, he noticed something peculiar: The generous floor-to-ceiling glass window in the master bathroom offered a commanding, but somewhat compromising, view of the Pacific Ocean from the toilet seat.

Get smart. Sign up for the newsletter.