As far as most airlines are concerned, if you cancel your tickets, your options are pretty simple: You have a year to use them. Or you can let the credit expire, and it keeps your money.
us airways
A few weeks ago, Bob Johnson got an email from a US Airways employee that began, “They’re at it again.”
Ana de Pascht’s airline ticket from Albany to Raleigh/Durham came with all of the usual restrictions: nonrefundable, nontransferable and non-changeable without paying a hefty fee.
Gary Garretson has end-stage liver disease and won’t be able to use his airline tickets. Why can’t US Airways give him a refund? After repeatedly being turned down, Garretson turns to the Travel Troubleshooter for help.
Next time you fly, look up. Before you open that overhead bin, think about Shari Altarache and the injuries she says she sustained on a recent flight.
The results of our weekend survey are in, and they’re a little bit of a bombshell. I asked you to name your least favorite major domestic airline, and the fact that US Airways won is no surprise.
I don’t think of this as a “good news” kind of blog. There are countless corporate sites that specialize in slick posts stripped of meaning, and this isn’t one of them. But sometimes, travel companies really do right by their customers, and when that happens, they deserve recognition.
This is one of the most bizarre cases I’ve ever come across. Gregory Machon says he was kicked off his flight because he was sleeping. With his eyes open.
Even though she did her best to ensure her 15-year-old grandson could make the flight from St. Louis to Fort Myers, Fla., things didn’t quite work out for Victoria Horwitz-Denger. He ended up having to pay another $100 to fly down to Florida and bought a brand-new ticket to get home.
Rio will have to wait for HaiYing Soong and her family. Their planned eight-day trip to Brazil didn’t happen last month after their connecting flight on US Airways from Charlotte was canceled. But has the airline done enough to compensate her for the trouble?
Kirk Miller knew his nonrefundable US Airways tickets was lost when he canceled his flight, but like many air travelers, he wondered about the taxes. Could he get those back?
Doug Miller’s honeymoon flight to Costa Rica is canceled by US Airways, and he’s left with only one option: a full refund. The airline later agrees to reschedule him on a flight the following day, but it won’t cover his hotel bill. Is it allowed to do that? And is there anything he can do to make US Airways sweeten the offer?
US Airways ranked number one in on-time performance, baggage handling and customer satisfaction among the major network carriers for May, according to the latest Transportation Department report — a rare trifecta. It’s even more impressive, considering that just a few years ago, the airline consistently ranked near the bottom of the list. I asked Kerry Hester, the airline’s vice president for reservations and customer service planning, to shed some light on the numbers, and what they mean to passengers
US Airways is kind of obsessed with its numbers. It’s a good kind of obsession — it regularly touts its improvements in on-time arrivals, misplaced baggage, oversales and other metrics reported every month to the Transportation Department. Why is the airline so fixated on these figures? I asked Robert Isom, US Airways’ executive vice president and chief operating officer.
Gay Swope owns a “mom-and-pop” travel agency called Travel World International in Lorain, Ohio. It’s the kind of shop a travel advocate like me might refer you to for the kind of personalized service you won’t find online.
Elliott is consumer advocate 
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