On a summer afternoon in 2015, as William Heffernan was napping in an aisle seat on a US Airways flight between Seattle and Philadelphia, a beverage cart pushed by a flight attendant slammed into his knee, jolting him awake.
As I read Laura Rockowitz’s story, I wondered if I was reading the screenplay of Airplane! How one family’s trip could go so badly is really shocking. Three airlines, American Airlines, US Airways, and United Airlines, all had starring roles in the drama.
A canceled flight, a downgraded ticket, and flubbed seat assignments conspire to threaten a Spanish vacation.
Last summer, Nathan Ainspan needed to get from Washington to Albany quickly. His 88-year-old father was in the hospital with stroke-like symptoms, and in desperation, he paid a first-class, walk-up fare for a US Airways flight.
US Airways promises Robert and Nancy Fletcher two $450 vouchers if they switch flights. Then it doesn’t deliver. Now what?
Time to shed a tear into your tiny plastic cups of soda, because the merger between US Airways and American Airlines is complete. Always sad to see another airline fly off into the sunset.
Since the American Airlines-US Airways merger, many travelers have been holding their breaths waiting to feel the effects of the complexities of merging two legacy carriers.
Viviane Tran and her husband are flying from Washington to Tokyo on US Airways for their honeymoon in April. They’ve
Abraham Feuer wants US Airways to keep its word. Nothing more. That’s not an unreasonable request for any passenger. But
Ronald and Vickie Lopresti want to fly from Philadelphia to Madrid in comfort this May, not in the sardine seats
US Airways promised Kirkland Clarkson that it would refund her fees, but it hasn’t. Did the airline misspeak? Or did
What is an airline’s promise worth? Katherine and Matthew Ostroff would like to know after a recent US Airways flight
“We feel like we were taken advantage of,” says Mike Sevier, who recently flew from Tucson, Ariz., to Portland on
Pigs can fly. At least on US Airways.
It’s a six-hour flight from Phoenix to Maui. Unless you’re Steven Kruczek.
It is perhaps one of the most glaring double standards in the travel industry: An airline is under absolutely no
Should airlines compensate their passengers for delays? Before you answer, meet Melissa Bailey-Yoder, who lives in Waterbury, Vt., and was
Airlines love to talk about how they offer customers “options” when they tack fees and surcharges on to a ticket.
When I read about flights like Prabir Mehta’s, I can’t help but exclaim: airline alliances! Curse you, airline alliances!
When I think about the benefits of airline mergers, I’m reminded of Karen Griffin’s story.
When Patricia Clay’s mother dies unexpectedly, US Airways promises to “consider” a refund of her change fees. Why won’t it
Complaints about being overcharged by an airline are a dime a dozen. But Shazia Shahid’s overbilling problem is not a
If you’re a regular reader of this site, it may seem hard to believe, but even first-class passengers sometimes need
Pamela Mason knew her US Airways ticket to California was nonrefundable. But she thought her circumstances — she became seriously
Here’s a case with a happy-ish ending that involves one of the most complained-about airlines flying: American Airlines.
The new American Airlines — the product of last year’s controversial merger between American and US Airways — may only
If you read nothing more than the headline of this story, you might think this is another rant about the evils of airline consolidation — a consolidation that, by the way, isn’t over yet.