Erik Szabo is “livid.”
us airways
When Rela Geffen was hospitalized after suffering from congestive heart failure recently, she assumed her airline would take care of her. She was in Georgia on a business trip, but she’d paid an extra $19 for trip interruption insurance on her US Airways tickets.
When Molly Todd tried to secure seat assignments for a recent US Airways flight from Philadelphia to Cancun, Mexico, she made a disappointing discovery.
At nearly seven hours, US Airways flight 901 is one of the longest domestic nonstop flights. And Arthur Berkowitz knows how long it takes to get from Anchorage to Philadelphia down to the minute. That’s because he says he had to stand for most of the flight when he returned to Philly last July.
Christine Glovier didn’t have an ideal travel experience when she flew from Philadelphia to Manchester, NH, on US Airways. But is an apology enough for what happened?
Donald Buisman splurged on his flight from Kansas City to St. John in the US Virgin Islands by booking two first class seats on United Airlines. After all, it was his fifth wedding anniversary, and he could pay with a combination of miles and money: 45,841 points and $1,747.
They say there are two sides to every story. But in today’s installment of “Can this trip be saved?” there are three.
Norm Schoenfeld is no stranger to bad service, particularly bad airline service. As a retired CEO, he’s flown millions of miles, encountering the occasional missed connection, delay, and lost luggage.
Something went wrong on Karen Huntoon’s trip from Reno, Nev., to Oaxaca, Mexico. Very wrong.
If you miss a connection and you’re flights aren’t on the same reservation, you’re normally out of luck. But Duane Perry’s circumstances are anything but normal.
Leonard Henderson’s ski trip to Telluride, Colo., didn’t go as planned. US Airways lost his luggage and it stayed lost for the duration of the trip.
I’ve been weighing this case for several months, and still can’t decide what to do. Maybe you can help.
Not so long ago, your frequent flier miles were gone when they expired. But not anymore.
True story: US Airways, which has been in the news this week for announcing it will add first class service to its smallest planes, sent frequent flier Margery Wilson the following apology late yesterday.
Peggy Kite’s flights from Washington to Bozeman, Mont., are rescheduled by her airline, leaving her with an abbreviated connection time — and an expanded bill. Specifically, there’s an extra charge of $1,534. How does she get that removed?
Elliott is consumer advocate 
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