Are you as confused as these travelers about United’s upgrade system?

When Marco Lippman booked his United Airlines ticket for a flight from San Francisco to Frankfurt, Germany, he received a message that “four tickets were left at this price” that qualified for upgrades. But when he tried to upgrade his ticket, he found himself on a waitlist. And United’s website still contained a notation that upgraded tickets were available.

Knowing what to do won’t help if you don’t do it

Don Litchfield’s car rental on Hawaii’s Big Island was a case of good news and bad news. The good news: Dollar Rent A Car’s agent offered him a “free” upgrade to a larger SUV because Litchfield would be transporting a wheelchair. The bad news: a final bill that was more than double what he had expected to pay. It could have been avoided if he had only done what he already knew he should do.

He accepted the upgrade and signed a contract. Now he wants his money back.

When Dave Dzurick rented a Chevy Spark from Hertz through Priceline, a Hertz agent persuaded him to spring for an upgrade. Priceline charges in advance for your wheels, but changing from the Spark to an Elantra would cost extra.
Just one problem: The agent who upgraded Dzurick in Milwaukee didn’t tell him.

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