Here at elliott.org, we don’t just help travelers — our company contacts help travel agents, too.
Michael McDonald wants United Airlines to pay his EU 261 claim. Why? The airline canceled his United Airlines flight from Frankfurt, Germany, to Dulles International Airport and then rebooked him for the next day. Can we help?
When Doreen Naumann tries to check in to leave Koror in the Republic of Palau, she discovers that her United Airlines flight doesn’t exist. But after Naumann has to spend an extra week on Koror, United won’t refund her additional expenses.
Mary Bradley selects her seats on her upcoming United flight, but is confused by the confirmation that she soon receives. She is sure that she didn’t purchase anything called “United’s Promotion Bundle,” so why is she being charged for it?
Kerry Drake’s mother was dying. She’d suffered from rheumatoid arthritis for decades and the drugs used to treat her condition had decimated her immune system. One morning his brother called him to say her time had come. Drake caught the next United Airlines flight from San Francisco, where he works for the federal government, to Lubbock, Texas, via Houston.
United Airlines says Sean Keegan missed his flight. Keegan says United bumped him.
Who’s right? Keegan wants our advocates to make the call.
Bernadine Fong enjoyed the outbound portion of her round-trip flight from San Francisco to Newark without incident. But her return trip is a different story. At check-in, United Airlines informs a stunned Fong that she had been a no-show for that original flight. As a result, her ticket home has been canceled. Can we help straighten out this flight fiasco and get her a refund for the one-way ticket she was forced to purchase?
Barbara Smidt booked two tickets to Australia to celebrate a special birthday with her husband. But as they were excitedly putting the final touches on this trip, they were shocked to discover that United Airlines had no record of Stephen Smidt ever having a ticket.
Aron Szekely’s complaint stunned our advocates — but not in the way he had hoped. When American Airlines refused to allow his faithful dog on a flight to Japan, did this military man simply abandon the animal at the airport?
Leslie Hillandahl and her husband received an unpleasant surprise recently, when they tried to check in for their return flight from Italy. If they wanted to bring their newly-turned-two-year-old son back home with them in business class, they would need to pay an additional $4,000.
Johna Keen’s story of his return flight is a cautionary tale about ticket change fees and airline logic. But mostly, it shows that people don’t trust anything they see anymore, when it comes to travel. And that could be an even bigger problem.
Linda Gray and her partner booked a trip to China and Thailand with Sinorama, a Canada-based China tour operator, and had a lovely time — until they tried to return home.
Want to start an argument? Tell your travel companion you won’t be arriving two hours before your flight.
Go on, try it. I’ll be right here.
No one likes having their flight canceled.
Especially in the middle of winter, seated in a plane, waiting for takeoff on the Chicago airport tarmac, a day after Christmas.
United Airlines loses Lucas Zaiden’s bags. It agrees to reimburse him but never does. Can our advocates help him get paid?
If it seems as if airlines are getting away with more passenger-unfriendly behavior, maybe it’s because they are.
The Aviation Consumer Protection Division of the Department of Transportation (DOT), which is responsible for enforcing federal consumer-protection regulations, is on track to punish significantly fewer airlines this year, issuing 18 consent orders for $3.1 million in civil penalties. By comparison, the DOT had 29 orders worth $6.4 million for 2016, which included a $1.6 million fine against American Airlines for violating its tarmac delay rules handed down in mid-December. Barring a last-minute flurry of penalties, 2017 will be a much quieter year for the department.
It almost happened.
American Airlines’ three-year losing streak came within just one case of being broken by United Airlines in October as overall complaints jumped 56 percent from a year ago.
Mark O’Brien contacted us after he and his cat were denied boarding on a United Airlines flight because he did not make the required reservation for his pet. This is a great reminder to read all the terms and conditions before booking an airline ticket, especially if you’re bringing a pet onboard. Or else you could end up with a paws in your travel plans.
When Susan Chibnall and her husband cancel their tickets to Switzerland, United Airlines promises them they can use their credit for a year. So why have their tickets expired?
If at first you don’t succeed, try. And try again, just like Gail Morin.
Here’s what happened when Morin’s 9:15 a.m. flight from Paris to San Francisco was delayed several times because of mechanical problems — first, a glitch with a generator, then a misbehaving heating and cooling system. All told, Morin was delayed four hours.
As airline travel becomes increasingly less pleasant in economy class, upgrades are looking increasingly appealing to travelers. Understanding how the deck is stacked will help with any attempted upgrades.
Allen Mcdowell and his wife book a cruise package with flights. When they arrive at the airport for the return trip, they learn that their flight is changed. But, they aren’t notified of the change and they miss the flight. They have to buy new tickets, and can’t get their money back. Can our advocates help them get reimbursed?
When Krishna Addanki used the travel website ExploreTrip to reserve a flight to India, he relied on the site to correctly book him and his infant child on United Airlines. But when he arrived at the airport, a United representative told him that his child wasn’t booked on the flight – and he couldn’t fly that day.
Sue Allen’s flight schedule changes, and the new schedule doesn’t work for her. She is entitled to a refund, yet months later, she still doesn’t have it. Why?
A mechanical failure causes Timothy Spinner’s United Airlines flight to make an emergency landing. Although the airline promises to reimburse Spinner for bag fee, meal and hotel expenses after his return home, he can’t get anyone at United to respond to his claims. Can our advocates obtain reimbursement for Spinner’s incidental costs?
United Airlines cancels the Robinsons’ connecting flight — not once, but twice. The reason? Problems with air traffic control. After several requests for a refund, guess what they ended up with?
When Solomon Gizaw purchases his air tickets for a trip to Africa, he doesn’t buy travel insurance. Now he has to cancel his trip for medical reasons, but he doesn’t want to pay a change fee. Can our advocates help him get it waived?