Something happened to Steve Mukherjee on his recent flight from Accra, Ghana, to Washington — something that even to this day makes him “sick to my stomach.”
united airlines
Ah, the perils of airline codesharing! That’s the questionable but widespread practice of claiming another airline’s flight is yours. And it doesn’t always benefit the passenger, as Brad Albing will tell you.
No one likes to start the New Year on the wrong foot, especially if it means you’ll be treated a little bit less special by your preferred airline. But that’s exactly what Matin Nazir is facing.
David and Dorothy Juergens are looking forward to their fourth Princess cruise next month. There’s just one little problem: Their airline rescheduled their flight, and that messed up their schedule — and cost them money. Airline schedule changes are a fact of life, and it’s usually unrealistic for passengers to expect a carrier to compensate [...]
Donald Buisman splurged on his flight from Kansas City to St. John in the US Virgin Islands by booking two first class seats on United Airlines. After all, it was his fifth wedding anniversary, and he could pay with a combination of miles and money: 45,841 points and $1,747.
It’s been a while since the last missing hotel reservation case, and here’s one with an interesting twist: The booking was made through an airline website.
Tenaya Newkirk wants her money back from Travelocity. But instead of offering her a quick refund, it’s giving her excuses.
When a flight attendant accidentally spills hot coffee on Sheryl Siegel, she’s offered an apology and a dry-cleaning voucher. But is it enough? She wants 100,000 miles, but the airline isn’t responding to her request. Now what?
Refund cases are in a class by themselves, when it comes to frustration, but this one probably deserves its own category. It comes to us by way of Ann Vaninetti, who recently took a cruise with her husband, Dave, in Brazil.
When Rose Satz showed up at the luggage carousel in Baltimore after a recent American Airlines flight from Dallas, she found her almost-new American Tourister bag in bad shape.
When Charles Robinson tried to load his Labrador Retriever on to a United Airlines flight from Frankfurt, German, to Washington, recently, an airline employee stopped him. Not only was the cage he’d used for years to carry his dog too small, but the one for his cats didn’t cut, it either.
If you’re a card-carrying frequent flier, you probably already know that several airlines – including American Airlines, Delta Air Lines and US Airways – charge $150 to redeposit frequent flier miles into your account.
If you though your last trip was bad, you might want to talk with James Liu before complaining about it.
When I wrote about “fees on top of fees” yesterday, several readers accused me of exaggerating. But Sergei Shevchuk wasn’t one of them. He’s been trying to recover an undisclosed reticketing fee of $25 he had to pay Continental Airlines for several months.
Having the wrong name on your airline ticket is no longer a minor inconvenience, now that the TSA has begun enforcing its name-matching requirements for airline tickets. And that could be a show-stopper for Jesse Demastrie and his wife, who are scheduled to fly from Washington to Las Vegas for the holidays.
Elliott is consumer advocate 
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