Adelaide Northrop’s preferred accommodation in St John, U.S. Virgin Islands, is unavailable so she books an alternative hotel through Tripadvisor that is advertised as having a zero penalty cancellation policy. When her first choice suddenly offers her a reservation, she happily confirms. The problem? Tripadvisor charges her a $911 cancellation fee.
Kelly Thomas receives a hard-to-believe offer from Booking.com. During her upcoming hotel stay in Dubai, she can enjoy unlimited free attractions for herself and anyone else traveling with her. But is this deal too good to be true?
Maybe you’ve heard about Jason Puerner, or someone like him. Puerner, a transportation planner from Lakewood, Colo., says he recently rented a Chevrolet Cruze with a pre-existing scratch from Enterprise. After returning the vehicle, he refused to cough up $412 for repairs and ended up on the company’s infamous “Do Not Rent” list.
It wasn’t that long ago that travelers who wanted to read up before their trips were limited to paper guidebooks and novels featuring the destination.
Matt Peterson books a hotel stay in Puerto Vallarta at the Fiesta Americana, but it refuses to honor his reservation. And the travel site he used refuses to help him find an alternate hotel room. Can our advocates help Peterson get the room he reserved?
The recent passage of the Consumer Review Fairness Act of 2016 in the House of Representatives raises a new question about the reliability of online reviews for travelers.
When Angie Orth planned a dream destination wedding in the Bahamas, she had no idea what a nightmare it would become. And when the Bahama Beach Club resort failed to deliver the event she planned, she turned to us for help.
The Desert Trip Concert, scheduled to take place at the Coachella Valley Music & Arts Festival in October, is expected to be a very big draw for fans of classic rock music, such as Amy Arevalo. She made a booking on TripAdvisor to stay at Indian Palms Country Club & Resort in Indio, Calif., two miles away from the concert venue, in order to see the concert.
Patricia Lewis booked a trip to Palermo, Italy, which was scheduled for this March. In February, her husband passed away unexpectedly, and she canceled her trip. And now she’s having trouble with an unexpected third party: TripAdvisor.
Sandals saves a vacation ruined by swimsuit models
Have a look at the TripAdvisor reviews of the Hilton Garden Inn in Tampa.
Anita Muldoon found what she thought would be the perfect vacation rental in Nice, France, through TripAdvisor Vacation Rentals. But
Online review sites offer what appears to be helpful information. But it’s not always reliable. Just a few days ago,
Alina Novak’s complaint had a familiar ring to it. While she was searching for an inexpensive round-trip ticket from Toronto
Online reviews are great sources for information about a hotel or restaurant — except when they’re not. Here’s how to spot a fake.
Don’t believe everything you read online, especially on user-generated review websites such as TripAdvisor or Yelp, which claim to help you find the best hotels and restaurants.
TripAdvisor is a regrettable by-product of the information revolution whose user-generated ratings too often hurt travelers and travel companies more
Glenn Monroe and his wife own the Westbrook Inn, in Connecticut, which he describes as the “perfect” place to “step back in time to the romantic Victorian era.”
Who is hunnyb62?
Hotels want to know who you are. Especially if you’re reviewing them anonymously.
Oh, the things hotels will do for a good review. It’s not enough to ask guests for a write-up on a popular site such as TripAdvisor or Yelp after they’ve checked out. Lately, some innkeepers have been pressuring their customers to say positive things online — in extreme cases, even before they’ve checked in.
Sara Jensen had such an awful stay at the Hotel Toshi in New York that she decided to write about it on TripAdvisor. Little did she know that a hotel representative pretending to be a satisfied guest would promptly post a positive review to counter her comments. Or that TripAdvisor would allow it.
Mary Yostos needs your advice. She had a horrible experience at the Grand Hotel in Minneapolis last September. While at
A disturbing new poll says 51 percent of air travelers say they’d rather fly while infected than pay a $150 airline change fee.
TripAdvisor, which appears to have weathered a fake-review scandal thanks in no small part to a plausible explanation from its chief executive, has never been accused of pulling any punches. Until now.
In the wake of the recent TripAdvisor rating scandal, two travel industry insiders are claiming reviews about their businesses have been faked, either by competitors or by themselves.
Steve Kaufer is the founder and chief executive of TripAdvisor — a site that made headlines recently when it warned that some of its hotel reviews might have been manipulated. I asked Kaufer about the site, the credibility of user-generated reviews, and the future of social media.