Nancy Kridel-Clapp and her husband leave their cruise early when Hurricane Irma passes near their home. When they file claims on their Trip Mate Travel Protection Plan, the company acknowledges that the claims are valid but doesn’t pay them. Kridel-Clapp wants to know: “Will Trip Mate ever pay my claims? And if not, why?”
“These researchers for Chris Elliott respond with more legalese than the cotton-pickin’ insurance company did.”
This was the response we received from Donald Norton to a question we asked him about his case.
Our advocates often need to follow up with additional questions to determine whether we can help consumers requesting our assistance. We do this when we receive help requests with information that appears to be unclear or incomplete. Most of these consumers are happy to provide us with the answers to our questions, but some take offense. When that happens, we can’t help them.
Zelma Friedling booked a Caribbean cruise a year in advance but canceled after two hurricanes hit the islands they were scheduled to visit. The cruise line refunded the money she paid for the cruise, but neither the cruise line nor the travel insurance company will refund what she paid for travel insurance.
Will we help her get her money back?
Linda Keberle and her husband planned a 12-day Baltic vacation on a Holland America cruise, departing from Copenhagen, Denmark. But while they were still at the Cleveland airport, British Airways shut down its operations. The Keberles canceled their trip, believing that they would not be able to make their connecting flight on British Airways to Copenhagen.
Tiffany Jones wasn’t worried about her upcoming trip to Albuquerque. After all, she’d purchased a World Nomads travel insurance policy.
After Lynn Strough is assaulted in Mexico, her travel insurance company is slow to cover her losses. Can our advocates help?
Robert Hood and his wife were looking forward to their trip to Madagascar when a sudden injury made it necessary to forego the adventure. Luckily, Hood had purchased a comprehensive travel insurance policy from World Nomads to protect his $9,000 deposit on the trip. So why is he still waiting for reimbursement six months later? That’s what we aim to find out.
When Ulrike Lartey injures her shoulder, she is forced to cancel a trip to the Caribbean. But even though she has a valid travel insurance claim, Trip Mate refuses to pay it. Can our advocates persuade Trip Mate to reimburse her covered expenses?
After the recent terrorist attacks on Brussels, Kenneth and Nancy Temkin thought they could cancel their Viking River Cruise and receive a full refund. After all, they had travel insurance that was supposed to see them through emergencies.
While traveling in Spain, Nancy Alonzo incurs medical expenses. She’s covered by Trip Mate, but Trip Mate’s only response to her claim is to ask for additional information. Can she get her expenses reimbursed?
Read the fine print. Donald Stumpf didn’t — technically, no one ever offered him a contract — and now he’s out $7,274.