Can this trip be saved? Wrong middle name on my airline ticket

Having the wrong name on your airline ticket is no longer a minor inconvenience, now that the TSA has begun enforcing its name-matching requirements for airline tickets. And that could be a show-stopper for Jesse Demastrie and his wife, who are scheduled to fly from Washington to Las Vegas for the holidays.

“It is a blatant ambush of personal credit card information”

The pop-up ad Kathy Agosta says she saw after finishing a reservation on Travelocity recently looked like a confirmation screen from the online travel agency, and it offered $20 cash back if she signed up for a service. Although she never shared her credit card information with the advertiser, she found a troubling connection.

Travelocity’s Mahl: “In a perfect world, a guarantee like ours wouldn’t be necessary”

Ginny Mahl is Travelocity’s vice president of sales and customer service — the woman behind the online travel agency’s vaunted “Travelocity Guarantee”. I asked Mahl about getting the best customer service from a travel Web site, and how her company is doing its part.

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