Patience is a virtue. Particularly if you’re waiting for an airline ticket refund.
Posts tagged as:
travelocity
Everyone knows airline refunds can take a long time. But how long is too long? A month? Three months? Six months?
Joshua Smith’s fiancee spends an extra day in Athens after her airline forces her to recheck her luggage. Whose fault is this snafu? Her online agent’s? The airline’s? Or hers? And what, if anything, can be done about it?
At first glance, Deanna Dawkins’ flight itinerary from Jacksonville, Fla., to London looked perfectly normal. There was only a change of plane in New York, according to Travelocity.
Dale Nielsen did everything he could to confirm his Delta Air Lines flight from Los Angeles to Honolulu. He booked the trip through an online agency that offered a notification of flight schedule changes. He called his airline. It wasn’t enough.
If you’re confused about the online travel agencies’ service and price guarantees, take a number. So am I.
Marko Grdesic contacted me in April because Travelocity owed him $4,747, but there was no sign of the money. I assumed a polite inquiry would shake it loose. Wrong.
The ones that smell bad, according to a new poll by Travelocity. Fellow travelers with poor hygiene were called the “most disliked” in the survey, with a total of 45 percent of respondents calling out the unwashed masses.
Ginny Mahl is Travelocity’s vice president of sales and customer service — the woman behind the online travel agency’s vaunted “Travelocity Guarantee”. I asked Mahl about getting the best customer service from a travel Web site, and how her company is doing its part.
I love a good conspiracy theory as much as the next consumer advocate. So when Eric Smith contacted me with evidence he said suggests the airlines are trying to pull a fast one, I paid attention.
Better yet, this one’s a 9/11 conspiracy theory.
Even though Kim Ryan’s airline just went out of business, her online travel agent assures her she’ll still be able to fly to Hawaii for her honeymoon. But that doesn’t happen. She’s forced to buy a new ticket and spend an extra night on the island, and now the travel agency is dragging its feet on a refund. Can this honeymoon be saved?
Jamie Tuttle’s roommate books tickets from Bahrain to Atlanta through Travelocity. But they never arrive, and when she’s forced to pay for a second set of tickets, neither her online agency nor her airline seem willing to refund the first pair she couldn’t use. After her credit card steps in and helps her recover the money, Travelocity sends her another bill. What now?
Jim Kohlman almost lost his entire vacation on a technicality. And he would have, were it not for the help of a hotel that understands the hospitality business.
Travelocity’s Roaming Gnome needs no introduction. This summer, everyone’s favorite lawn ornament is embarking on what he calls the Summer of Possibilities tour to promote the season’s travel bargains. The gnome’s social media friends vote on his next destination, and away he goes. I couldn’t pass up the opportunity to interview the gnome on this occasion.
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