When a hurricane ruins Evan Hasara’s honeymoon, he’s stuck with a $200 American Airlines cancellation fee. Can he get a
Many travel sites claim you can sometimes save money by booking two one-way airline tickets instead of a round-trip ticket. But is there a downside to this practice?
While planning a trip to Disney World, Kathie O’Neill sees a great offer on Travelocity for Park Hopper tickets. She buys them, but immediately changes her mind and wants a refund. Can she get one?
Michele Kemp and her family cancel a flight after her sister falls ill. Good thing she bought travel insurance, right? Wrong. But how can she get her money back?
When Robert Williams cancels his reservation at a Sleep Inn through Travelocity, he receives a verification — but no money. What gives?
When Joseph Pollard checks in at the Grange Blooms Hotel, he is charged nearly double the rate for the room he reserved through Travelocity. Neither the hotel nor Travelocity will honor the original rate or negotiate with him. Can our advocates stop the runaround?
When Beth Langston faints at the airport and is taken to the hospital, her nonrefundable trip to London is the first casualty. Is her refund DOA?
After Samantha Gomez is denied boarding on a flight from Philadelphia to Palm Beach, Florida, she asks her airline for compensation. Why won’t it pay?
Martha Mayakis booked business class seats on Norwegian Air Shuttle, through Travelocity. After she booked and paid, she researched the airline’s seats. She was disappointed when she discovered that Norwegian Air Shuttle business class seats are just slightly larger than its economy class seats.
When George Cole books a trip to Hawaii and then cancels, he is offered a travel credit to be used within one year. Then he tries to book his new vacation. Why is Travelocity insisting that he must negotiate with a Japanese affiliate of Expedia?
Caleb Short makes a reservation through Travelocity for a three-night stay at the Solstice Hotel in Erie, Pa. When he checks in, he finds the property in the midst of renovation work that makes him feel that it’s an unfit place to stay. Hotel management promises him a refund, then reneges. Travelocity refuses to help. Can we?
Maureen Kiely thinks she shouldn’t have to pay for new airline tickets on Aer Lingus. She wants our help getting that fee waived. But she doesn’t have any documentation to support her case. And without a paper trail, our advocates can’t help her.
When Kenneth Black’s flight on China Southern Airlines, booked through Travelocity, has a too-short connection time, he finds himself unable to travel. Yet neither the airline nor Travelocity is willing to help him get his money back. Can our advocates straighten out this fiasco?
When Borga Dorter’s $472 airfare on Etihad is canceled because of an error, the refund never shows up on his credit card. A chargeback complicates things. Can our advocates help?
Are you ready for our next unsolved mystery? This one comes from Terri Fitzgerald, who wrote to us recently about a Travelocity trip that went awry.
James Nutter’s trip was canceled because of a flight change. Why can’t he get a refund for the rental car?
It takes Joanna Pierce hours to fix a duplicate reservation with Travelocity, but she’s still left with a $75 fee.
Should companies make all of their customers stand in the same line when they get refunds? I ask because Patricia Lewis wants to know after she had to cancel her Alitalia flight from Portland to Palermo, Sicily.
After Richard Simms changes his vacation package on Travelocity, a representative assures him that he can use his credit for a new trip. But the company keeps his money anyway. Can it do that?
A trip from San Francisco to Buenos Aires, Argentina is no short hop. Liliana Elena Maculus-Levin found the flights she wanted on Travelocity, departing on Dec. 2, 2015 and returning Jan. 20, 2016.
Chris Joseph’s flight doesn’t get booked the right way on Travelocity. Can his ticket be fixed?
How do you even respond to someone like Harley Feldman? There are no words. “Never do business with Travelocity,” he
Let’s just call Expedia’s $280 million acquisition of Travelocity, and the reportedly imminent sale of Orbitz, what it is: the
Depending on whom you talk to, Travelocity’s unexpected announcement last month that it has reached a strategic marketing agreement with longtime rival Expedia will either create a dominant new Internet travel agency, give consumers access to more hotel choices or raise prices.
In this year’s best online travel agency category, it was yet another close vote. Travelocity and Kayak were tied until
The total price for a three-night Bahamas cruise package came to $2,058 on Travelocity. But that was before John Zimmerman applied a $1,000 rebate offered for a mid-level cabin through the online agency.
In a world of airline code-sharing and outsourced call centers, who takes ultimate responsibility when something goes wrong with your flight?