Got a complaint about the travel industry? It’s got one about you, too

“I’m weary of those entitled passengers who are continuously whining and complaining,” says Lisa Thomas, a veteran flight attendant based in Denver. “I feel like telling them, ‘Take some responsibility for your choices.’ ”

Thomas’s comments, made to me after a recent column about the rise of fees in the travel industry, triggered a fascinating debate. Many travelers say that they think fees are out of control, particularly in the airline business. The top 10 airlines collected more than $28 billion in revenue from extra fees and services last year, up from about $2 billion a decade ago, according to a recent study by the consulting firm IdeaWorks.

At the same time, many in the industry say that they think people are getting exactly what they paid for: a quality product at a ridiculously low price. Industry employees like Thomas suggest that travelers have become spoiled.

Backpacks are making a comeback with travelers — here are some of the best

Backpacks are back.

In a world of shrinking personal space, overstuffed overhead bins and exorbitant airline baggage fees, travelers are rediscovering the convenience and savings of wearing their luggage. For many, the “aha” moment came this summer as they watched a crowd of in-the-know travelers breeze through the terminal unencumbered by extendible handles and the bulk of things they didn’t really need.

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