Robert Hood and his wife were looking forward to their trip to Madagascar when a sudden injury made it necessary to forego the adventure. Luckily, Hood had purchased a comprehensive travel insurance policy from World Nomads to protect his $9,000 deposit on the trip. So why is he still waiting for reimbursement six months later? That’s what we aim to find out.
Jacob Mock has to cancel his Hawaiian vacation. The trip appears to be refundable, but his travel agent doesn’t provide a copy of the cancellation policy, something that agents are required to do. As a result, he has trouble getting his money back from the agent. Can our intrepid advocates make him whole again?
Within 48 hours of Tom McDonald’s scheduled departure on his Uncommon Journeys tour, he receives notice that it is partially canceled. He cancels the whole trip, but is refunded only a small portion of his deposit. Can our advocates help him recover the rest of his payment?
When Ulrike Lartey injures her shoulder, she is forced to cancel a trip to the Caribbean. But even though she has a valid travel insurance claim, Trip Mate refuses to pay it. Can our advocates persuade Trip Mate to reimburse her covered expenses?
oyce Kosofsky was in Nairobi visiting her daughter when she received the tragic news that her mother had died back in Boston, 7,000 miles away.
Sara Zalkin planned a special New Year’s Eve celebration with her husband and 16 friends aboard the Carnival Conquest, and they booked through the travel agency Legendary Journeys. But when the group arrived to embark the ship, the Zalkins’ boarding passes were for a cruise departing Dec. 31, 2017, instead of Dec. 31, 2016, and Carnival would not allow them to board the ship.
Phyllis Occhionero and Erna Frances thought a well-deserved and hassle-free Princess cruise from Fort Lauderdale, Fla., to their home city of Seal Beach, near Los Angeles, Calif., was just what the doctor ordered.
Your flight has been canceled. Your cruise ship isn’t sailing. You’re sick and can’t travel. But your travel company won’t issue you a refund for your fares. Many of our readers will respond to your story with: “You should have purchased travel insurance.” Are they right?
“I’m at a loss,” Bill Dunn wrote to me recently. “I’m looking for advice on how to appeal a decision against my travel insurance claim.”
The problem: Dunn had bought travel insurance for a recent trip to see his nephew get married. Six weeks before his departure, he lost his job.
I’m a scuba diver. An avid scuba diver.
But does my passion for being underwater line up with my travel insurance policy? Kind of. I have an annual policy through Allianz Travel Insurance. It covers scuba diving but it excludes “all extreme, high risk sports.”
If I’ve seen Claire Richardson’s question once, I’ve seen it a hundred times. Maybe even a thousand times.
“Before I purchase plane tickets, I need to know which company to buy insurance from,” she says. “Is there any other issue I should pay attention to?”
Deanna Cotton is planning a trip to Israel soon. She wants to hedge her bets, and hopes travel insurance will help.
Rachel Gibson needs travel insurance. But her circumstances are special.
“We’re waiting to adopt a newborn baby,” she says. “The timing is uncertain.”
Every day, travelers try to match their itineraries and needs to an insurance policy. Often, it’s an easy fit — but not always.
Frank Pirri asked us for help with not one but two Princess World Cruises that he and his wife needed to cancel because of a sudden, serious medical diagnosis. But without travel insurance we thought that they would be out of luck. Happily, in this case, we were wrong.
But should you expect the same results? The short answer is no.
Hurricane Matthew ruined Antonio Grau’s vacation to Portugal. Now American Airlines is ruining his hopes for a full refund.
When Chris Condon and his family had to cancel a planned trip to Portugal because their beloved family cat became gravely ill, they thought they’d be protected by their travel insurance that covered sick pets. They just needed a little help from the airline. Instead they got the runaround.
Kay Kindice and her daughter traveled to India for a wedding last summer, and after a series of events, they found themselves abandoned in a foreign country. Their story and its sort-of resolution underscore the importance of finding an agent you trust, not just someone who will find you the cheapest ticket.
Tami Miller filed her travel insurance claim more than two years ago. Why hasn’t Allianz paid?
When Donald Horger and his wife had to cancel their cruise, they filed a claim on their “cancel-for-any-reason” insurance policy with Holland America. But their claim was partially denied. The Horgers’ unfortunate story is a reminder to read the fine print in travel insurance contracts with extreme care, because canceling a cruise or other trip can result in severe financial losses, even with “cancel-for-any-reason” insurance coverage.
When your commanding officer says you can’t take a scheduled vacation, you have no choice.
Alexander Petlyarsky’s hotel reservation is not valid, even though he paid for it. Will his travel insurance cover the loss?
Artemio Cuevas wants a full refund for the Middle East trip he and his wife couldn’t take. His insurance company, Travelex, refuses to issue it.
After the recent terrorist attacks on Brussels, Kenneth and Nancy Temkin thought they could cancel their Viking River Cruise and receive a full refund. After all, they had travel insurance that was supposed to see them through emergencies.
Michael Smith and his wife booked a dream cruise to Alaska on Royal Caribbean’s Radiance of the Seas, only to have it stopped cold by a medical emergency.
When William Wisniewski books a trip from Philadelphia to New Orleans through Expedia, he thinks his travel insurance will cover him. He’s wrong. Can this trip be saved?
Holland America may have inadvertently let out one of its best kept secrets. It happened by accident, by its own agents’ errors and omissions. And we have Frances Perry to thank for the information.
Who knew that you can’t get a yellow fever shot if you have cancer? Not August Venezio and his travel companion, Norman Stern, whose Argentina tour was stopped cold by this unfortunate limitation.