Making a plethora of complaints often leads to this response — crickets

Chirp. That’s the sound you hear of Air India’s response to Janette Neff’s long list of complaints. Too many issues and no documentation resulted in no assistance from Air India. Had Neff taken different steps, the airline might have responded to her request with a gesture of goodwill.

Why you shouldn’t wait 15 months after your trip to make a complaint

How long is too long to wait to register a complaint about the way you were treated? Writer Mason Cooley said, “Procrastination makes easy things hard and hard things harder.” This case is an example of how procrastination can make resolving a travel complaint not just harder but perhaps even impossible.

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