After Cathy Elliott’s repeated attempts to extract her client’s sizeable refund from Uncommon Journeys are rebuffed, she turns to our advocacy team for assistance. Why do we decide to bend our policy and assist this travel agent?
Should Rob Rudick skip a leg of his flight from the Azores back to Boston? Our advocacy team tries to answer this seemingly easy question.
Kelsey Prima was planning a trip to Bangkok, then on to Phnom Penh, Cambodia. It was a complicated itinerary using multiple airlines, the sort of thing that many travelers wouldn’t want to plan on their own, so she used a company called TravelMerry.
Travelers who book all their own travel can skip this post. But anyone who uses a travel agent, especially the first time they use one, should read on. Leaving these five forbidden words out of requests to any travel agent will save both traveler and agent a lot of time.
Fellow travelers, it’s not too soon to start thinking about your 2018 itineraries.
Yarisa Smith knows she has a good travel agent.
“He’s made cruises and European trips special,” says Smith, a manufacturer’s representative from Dallas. “His itineraries and attention to detail have made every trip flawless. He’s even managed to successfully intervene when acts of God have waylaid my plans.”
Yet you might not know by looking at Clark Mitchell, who works for Dallas-based Strong Travel, whether he’s the real deal. Yes, his agency is cited as a source for its travel expertise by mainstream news outlets. It also prominently lists its membership in Virtuoso, an exclusive travel agency consortium.
But until now, there’s been no instantly recognized certification that says an agent is legit. That may be about to change.
Nothing changes you like travel does. I know, because after 26 years of suburban stability, I recently sold my house, pulled up my stakes and hit the road. I’m a different person because of it.
Douglas Guiler and his wife planned to embark on a Viking cruise this summer. But two months before they were scheduled to depart on the cruise, Guiler’s wife died. Guiler asked his travel agent whether he could substitute another traveling companion for his wife.
Susan Morin books a trip to Las Vegas through Sun Country Vacations for herself and her husband, but the agent has them departing on the wrong day. Can we help her get reimbursement for the ticket change fees?
When Virgin Atlantic changes its schedule, Amanda Ramirez is offered a new flight that doesn’t work for her. Had her travel agent informed her of the change sooner, she might have been able to cancel her itinerary. Now, her agent refuses to refund her money, and Virgin says it’s the agency’s responsibility. Can our advocates help her get a refund?
If you’ve traveled to overseas destinations, you probably already know that you need a passport in order to legally enter another country and to return to your home country. But do you know if you need a visa to travel to the country you’ve chosen?
When Arkady Kivman purchased an airline ticket for his girlfriend through CheapOair (a brand of Fareportal), he made a mistake. He accepted a travel agent’s word without checking it out for himself. And it cost him $1,450.
I know what you’re thinking: Here comes another story about how travel agents are making a comeback.
Wendy Bell has been waiting for a refund on an unused airline ticket since last summer. What’s the holdup? And who can help her get the missing money?
Sara Zalkin planned a special New Year’s Eve celebration with her husband and 16 friends aboard the Carnival Conquest, and they booked through the travel agency Legendary Journeys. But when the group arrived to embark the ship, the Zalkins’ boarding passes were for a cruise departing Dec. 31, 2017, instead of Dec. 31, 2016, and Carnival would not allow them to board the ship.
Robert Neal’s claim that he was forced to pay for his upcoming trip to Iceland before his itinerary would be revealed to him had us wondering what kind of travel agency offers such secretive trips. And why?
Travel agents are supposed to help. But Rachel Jordan could be forgiven for thinking otherwise when her agent couldn’t — or wouldn’t — straighten out the ticketing errors United Airlines made with her family’s flights.
Kay Kindice and her daughter traveled to India for a wedding last summer, and after a series of events, they found themselves abandoned in a foreign country. Their story and its sort-of resolution underscore the importance of finding an agent you trust, not just someone who will find you the cheapest ticket.
Chanquelle Mitchell-Harros is excited to find a low airfare for her trip to Turkey — until her flight home is canceled. The problem: her name. Will she make it home in time to report for work with the Air Force?
Now we know the bad ones.
Thomas Smith is taking a cruise, but he doesn’t feel like celebrating. The vacation he booked through Celebrity Cruises cost him twice as much as he expected and he’s only getting half of what he was promised, almost literally.
Timing is everything when you have a travel complaint.
When should you put the computer down and talk to a real travel agent? I’ll tell you when to turn
When Jennifer Forbes and her husband checked in for a recent flight from Richmond to Freeport, Bahamas, they discovered that there are worse ways to start a vacation than having an invalid ticket.
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Kristen Hernandez thought she’d found a bargain on the Carnival Breeze next month. Or, to be more precise, she thought her travel agent had found one.
Any day now, I’m expecting a call from Heather Barksdale’s travel agent. That’s because she owes the agency for a plane ticket to Europe — or at least, that’s what they claim.