You’ve never heard of these people, but they’ve changed the way you fly

Their advocacy results in big, embarrassing airline fines. They’ve helped create federal agencies that make air travel safer. And they’ve brought competition and transparency to the skies.

Why everyone benefits from company transparency

When our research team saw the email from Costco, we wondered whether we were inhabiting an alternate reality — and why it isn’t the norm. Not only did Costco notify us of a personnel change that required a contact update, but it supplied us with the correct information for the new contact, including the person’s full name, email address and telephone number.

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