Their advocacy results in big, embarrassing airline fines. They’ve helped create federal agencies that make air travel safer. And they’ve brought competition and transparency to the skies.
When it comes to getting advice — especially financial advice — truth can be such a relative thing.
When our research team saw the email from Costco, we wondered whether we were inhabiting an alternate reality — and why it isn’t the norm. Not only did Costco notify us of a personnel change that required a contact update, but it supplied us with the correct information for the new contact, including the person’s full name, email address and telephone number.
If the words “price transparency” don’t make your eyes glaze over, then you’re probably one of the hundreds of thousands of travelers who feel ripped off by a low price.
When the Transportation Department (DOT) announced new “enhanced” protections for air travelers last week, the reaction was predictable. Airlines complained
No comment. That’s what Amazon said to one of our advocates when she asked about one of the most controversial cases in months.
It’s Thanksgiving week, and you know what that means, don’t you?
When Loren Witkin says that he shopped around for a new car, you can take him at his word.
Will the real airfare transparency bill please stand up?
If the airline industry gets its way, and its cleverly named Transparent Airfares Act of 2014 passes, then the price
The Transparent Airfares Act of 2014, which only a few weeks ago had virtually no chance of passing, now seems
I’ve seen the future of air travel — at least the kind of future the airline industry wants — and
At best, the proposed Transparent Airfares Act of 2014, a bipartisan bill introduced this month in Congress, would open a
Mark Hegeberg thought National would reward him with a lower price in exchange for his loyalty to the car rental company. So when he was looking for a car in Mexico, he clicked on the company’s website and volunteered his Emerald Club number.
Air travel is full of surprises, some good, many not.
Apart from a few soundbites, the airline position on fees hasn’t been fully articulated. So I asked an airline to do just that.
When should an airline or travel agent show the “all-in” price, particularly when it comes to fees that used to be part of the ticket? Take the weekend survey and tell me.
If this isn’t a bait-and-switch, I don’t know what is. Jonathan Yarmis thought he was getting a $375 a night room rate at the Hotel Bauer in Venice, marked down from $537.