How did a ticketing mistake cost this traveler $675?

When Krishna Addanki used the travel website ExploreTrip to reserve a flight to India, he relied on the site to correctly book him and his infant child on United Airlines. But when he arrived at the airport, a United representative told him that his child wasn’t booked on the flight – and he couldn’t fly that day.

You say Nassim, I say Nacim. Alitalia says: Let’s call the whole thing off.

Nassim Baci couldn’t believe it when Alitalia refused to let him fly from Istanbul, where he lives with his wife and daughter, to Algiers. Baci planned to spend a week with his extended family, whom he hadn’t seen in a year. He booked his ticket, which included a change of planes in Rome, on Alitalia’s website.

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