A majority of airline passengers want to see an all-inclusive price for their tickets up front, according to a new survey.
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Karen Smith loses her paper airline ticket to Spain and has to buy a new one. Now her airline is dragging its feet on a promised refund on the second ticket, and her online travel agency isn’t helping. How do you get them moving?
Having the wrong name on your airline ticket is no longer a minor inconvenience, now that the TSA has begun enforcing its name-matching requirements for airline tickets. And that could be a show-stopper for Jesse Demastrie and his wife, who are scheduled to fly from Washington to Las Vegas for the holidays.
How long is too long to wait for a refund from your airline? If you said one year, then maybe you know Dani Lind, who spent more than 12 months waiting for Air One to refund $670. How could that have been prevented?
Mariana Damon thought she had booked a ticket for her son to fly home for Christmas when she called Travelocity.
Glenn Valentine wants to use his frequent flier points to get from Orlando to Sao Paolo, but Delta Air Lines wants too many miles for the trip.
Here’s a fascinating graphic from our friend Bob Herbst, who shares a few numbers about airline ticket prices that might make you wish for the good ol’ pre-deregulation days, when airlines competed on service, not price.
When should airlines refund a nonrefundable ticket?
Rules are meant to be broken, right? Well, kinda. We know that norefundable airline tickets aren’t necessarily totally nonrefundable. Some airlines, for example, refund tickets to the estate of dead passengers. Question is, when should airline refund their nonrefundable tickets? Here are the results of the survey. I’d also like your thoughts on the subject. [...]
One of the most common complaints I get from Amtrak customers is about their tickets. The National Railroad Passenger Corporation uses old-school paper tickets that have cash value. I asked Matt Hardison, Amtrak’s chief for sales distribution and customer service, about the ticket troubles, and how to solve them.
When Linda Foy checks in for her flight, she’s told she has no airline tickets. But wait! Didn’t her online travel agent, Expedia, just confirm her flights? And will Expedia now refund the new tickets she must buy?
Lori Kaufman didn’t mean to play the system. She just wanted to reschedule her flight so she could attend her grandmother’s funeral.
Here’s a new government rule that might surprise you: It would prohibit post-purchase price increases in air transportation or air tours by carriers and ticket agents.
Lizelle Figueroa calls Expedia to hold her ticket to California. But shortly after that, she’s rushed to the hospital, where she spends five weeks. When she’s released, she finds out that her online agency has bought the ticket. Now it won’t give her a refund. Did Expedia misunderstand her request? And will she get her money back?
Elliott is consumer advocate 
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