If you’re holding a nonrefundable airline ticket, the rules are clear: You can get credit, valid for a year from the date of your booking, by informing the airline before your trip. That’s what British Airways’ ticket rules say.
TICKET RULES
This is Ken Darling with his mother, who has late-stage Alzheimer’s. He won’t be able to use the United Airlines tickets he bought last year because he had to move her from a resident care facility into a hospital. Darling wanted to apply his non-refundable credit of $1,121 to book another flight, but given his current situation, that’s also impossible.
Elliott is consumer advocate 
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