Here’s a problem travelers are running into more frequently: Months after a trip, they get a bill from their rental company charging them for an unknown traffic violation, plus a handling fee. Often, there’s little recourse.
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THRIFTY
Like most travelers, Bette Waterstreet doesn’t expect much when she rents a car. A clean, running vehicle that’s in the same car class she ordered will do just fine. But that’s not what she got when she rented from Thrifty in Ontario, Calif., recently.
Kristin Luna reserves a car in Austin, Texas but when she checks in, her car rental company is out of vehicles. She’s free to rent from another company, but will have to pay an extra $245. Shouldn’t her car rental company or travel agent help her?
Tom Gainor pays for a rental car through Hotwire.com, but when he gets to the car rental counter in Mexico, an agent strong-arms him into buying insurance that more than doubles the cost of the car. Neither Hotwire, nor the rental company seems to care. Is there any way of getting his money back?
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