This search engine for fare errors could be the worst idea ever

Burying the news is a time-honored tradition in American journalism. Just wait until the day before a major holiday to share information someone is reluctant to publicize, like a CEO resignation or a company “restructuring,” and hopefully no one will notice.

So when I saw the press release about an airline “error fare search engine” launching just a few hours before the American Thanksgiving holiday, I suspected someone was trying to deep-six the news.

Blacklisted by Enterprise after false rental car theft accusation

When Tricia Creta drove her rental car away from Enterprise’s lot last year, she wasn’t expecting to be told to bring it back. After all, she’d signed her contract and paid for the car just as she’d done on several previous occasions. But Creta’s experience reached a shocking new low in car rental customer service.

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