Charles Berger’s dreams of a future filled with fun family vacations prompted him to to invest in the Palladium Travel Club. But now those dreams have turned to nightmares as he tries to sift through all the additional fees and blackout dates. Will he ever be able to enjoy his “investment”?
Diane Barnes was excited about her first vacation in eight years, and it was a big one — a two-week stay at a Kamaole Sands Condo on Maui. Barnes, unfortunately, suffers from multiple sclerosis, so she required a room with central air conditioning in the unit.
Another misfortune beset Barnes when she misinterpreted the details of the listing on Expedia, which stated that the condo included both air conditioning and ceiling fans.
Janice Hudson’s mother passes away, and she is forced to change her upcoming flight with American Airlines. Hudson provides proof of her death, but one year later, the airline has neglected to refund her change fee. Can our advocates help bring Hudson some solace after a tragic event?
When is a typographical error really not one? Lisa Helmer found out the hard way when she lost her deposit for a hotel room in South Florida.
Newlywed Margarita Lewinter’s TAP Air Portugal ticket, booked through Expedia, is in her maiden name. Neither TAP Air Portugal nor Expedia is willing to change her ticket. Her husband asks our advocates for help.
Rowena Cruz buys a membership in Palladium’s travel club but almost immediately regrets the decision. Why won’t the company refund her $8,174?
Jan Peterson booked a weekend at the Bide-A-Wee Inn & Cottages in Pacific Grove, Calif. earlier this year. Then her father-in-law’s condition deteriorated, forcing her to cancel her trip. And then, more bad news: The hotel imposed a 30-day cancellation period because of a special event in town.
A few days after confirming her purchase of an online certification course, Jessica Smith asks a few of her friends and colleagues about it. They encourage her to cancel. Is she entitled to a refund?
I’m very pleased to introduce our newest columnist, Peggy White-Davis. Her weekly feature is called “But Why?” and it asks
La Freta Carter Dalton’s son was boarding an EasyJet flight from London to Barcelona when the overhead bins ran out of space. A crewmember told him he couldn’t board with his laptop computer — it had to be checked.
When JJ Mortensen tries to redeem her seven-night hotel award at Marriott, she’s given some bad news: The certificate has been downgraded to a 25,000-mile credit or a five-day certificate. That doesn’t seem fair to her, but Marriott won’t respond to her appeals. What now?
When Kelly Strong’s son falls ill, the family cancels a vacation to Scottsdale, Ariz., booked through Marriott Vacations. They’re promised a refund, but after weeks of waiting — and calling — the money hasn’t shown up on Strong’s credit card. Is this refund a lost cause?
It seemed like a good idea at the time. Haroldy Woods was taking the train from Frankfurt, Germany, to Passau and a ticket agent offered her a discount if she bought a Deutsche BahnCard.
Christopher Elliott explains three hotel terms you need to know before your next hotel visit.