When Kriengsak Athikomvittaya traveled from Japan to Bangkok, Thailand, he was not expecting his trip to cost an additional $280 for a cab ride between airports in Tokyo. The American Airlines agent who changed his ticket didn’t mention that his new flight was at a different airport than the one he’d originally booked.
The fear of losing your credit cards and IDs is one of the most common travel phobias. But that fear became a reality for Carol Gail on a trip to Paris, when she left her change purse with her driver’s license, two credit cards, and some money in a cab on the way from the airport to her hotel.
After British Airways reroutes Jane Lyons’ flight from Baltimore to Washington, a representative promises that the airline will reimburse her for her taxi fare. But when she presents the airline with a bill, it balks.
It happened again to Peter Lawton last week. He got scammed by another cab driver, he says.
Last week’s post about excellent customer service brought a few me-toos out of the woodwork, including this noteworthy account of United Airlines doing the right thing.
Lynne Lenhart’s daughter had her $140 iPod taken on a recent visit to New York. The thief was a taxi driver who remains at large, with the apparent blessing of the government and the New York City Taxi and Limousine Commission. This sad — and apparently unsolvable — case raises some important questions about the use of credit cards.