There are three kinds of lies: lies, damned lies, and statistics.
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survey
Los Angeles. That’s according to a new survey by Inrix, which provides traffic and navigation services and produces a biannual traffic scorecard.
If you thought fees, or nonexistent customer service or high fuel prices were the biggest problems facing travelers, think again. It’s traffic, according to the Texas Transportation Institute’s 2009 Annual Urban Mobility Report.
We’re traveling down an uncertain road this year. Buckle up. “This kind of reminds me of the old sea maps from the 1300s that showed a coastline with the caption which read, ‘Here be Monsters,’” says Patric Douglas, the chief executive of Shark Diver, a tour operator in San Diego, Calif. “Trying to forecast this thing using any models from the past 20 years will be useless.”
It’s just the kind of pick-me-up news we needed to get the summer travel season started. Two new surveys — one released yesterday and one scheduled to be released tomorrow — suggest the state of travel has gone from bad to worse.
We didn’t need another survey to tell us that customer satisfaction had fallen to a new low in the travel industry. But we got one, anyway.
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